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All reviews excellent hotel city centre small lobby front desk room was large nespresso machine two nights one night personnel wifi winter furniture
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Reviewed May 16, 2018 via mobile

Very good place to stay. The room was large and clean. The bed is very comfortable. Coffee in the room was terrible - left a cup after the first test. Hotel in the good location. Check-in and check-out were very fast

Stayed: April 2018, travelled on business
Thank BasilJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaKovalchuk, Управляющий at Mercure Rostov-on-Don Center, responded to this reviewResponded May 31, 2018

Dear BasilJr,
Thank you for choosing Mercure Rostov-on-Don Center!
We are glad that you enjoyed your stay and front office department's work. Could you tell us more detailed information about coffee. Next time we are glad to prepare coffee for your at hotel bar.
We are looking forward to see you again.
Kind regards,
General Manager
Natalia Kovalchuk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 24, 2018

I have been again in this excellent hotel.
It has excellent rooms, very clean, very well furniture, quiet (exception are those on the main road). The hotel is overall very quiet.
The breakfast is average, with some variety, but "condensed" in a few square meters of buffet where three people make already a queue......

The dining room is not very large, tables are not very flexible for sizes (sometimes you have to sit alone in a table for 4 people), and is overall small.

This is the main limitation of this hotel, together with a very formal approach of the personnel, which is prepared, competent, but some times too formal and not friendly.
This is the main reason, together with the small lobby (really three people again make it crowd......) and small dining room and bar, for not getting the 5 stars. Checking in is slower than in other similar hotels, and is mainly due to the hyper attentive approach of the personnel at the front desk.

Prices are affordable because of the exchange rate, but for this category and similar cities we can find better than this.

  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Occhioallallocco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaKovalchuk, Управляющий at Mercure Rostov-on-Don Center, responded to this reviewResponded April 6, 2018

Dear Occhioallallocco,
Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center.
I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
I hope that your impression of our hotel is still good despite of some issues.
Looking forward to see you again!
Kind regards,
General Manager
Natalia Kovalchuk

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Reviewed January 13, 2018

The only negative point is that the breakfast should be expanded in quantity and quality, for now it is just enough for a 4-star hotel.

Staff very kind and that allowed us to stay in the room u pò more than the time limit for check-out.
My room with two single beds was very spacious and clean as was the bathroom which was clean and quite large.

Free natural and sparkling water, tea and coffee with ceramic cups as well as glasses are available free of charge.

Hotel very convenient to reach because it is located in the city center but with the possibility of parking nearby, we found a place right in front of the hotel.

I will be back again!

  • Stayed: January 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Marco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaKovalchuk, Управляющий at Mercure Rostov-on-Don Center, responded to this reviewResponded January 18, 2018

Dear Mr.Marco Grassi,
We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us.
Sincerely, General Manager Natalia Kovalchuk

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Reviewed December 1, 2017

I like that place! It's not in the center in city, but not far. The placement of hotel in a historical building with very kind stuff and good bed. But i had column in the room both times, it's strange and funny. It's not in the center in city.

  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ekaterina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaKovalchuk, General Manager at Mercure Rostov-on-Don Center, responded to this reviewResponded December 14, 2017

Dear Ekaterina M.,

Thank you for choosing Mercure Rostov-on-Don Center and for such a great feedback.
As you've already mentioned the hotel occupies the historical building and rooms are different in design. If you make a note in the reservation with your room preferences, we would be more than happy to give you the room with no column in it.

We very appreciate your time spent on this review.
Look forward to welcome you back soon.

Kind regards,
Natalia Kovalchuk
General Manager

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Reviewed November 23, 2017

I stay in a lot of hotels and this one is perfect fro me. Menu is not what I am used to and would I like a few other options, breakfast is good but be prepared for some odd stuff. Their baked beans are different definitely not Heinz. Scrambled eggs sometimes is more like a quiche. I'm here for a week and have found it more than comfortable.

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaKovalchuk, General Manager at Mercure Rostov-on-Don Center, responded to this reviewResponded November 30, 2017

Dear Mr. Stephen W,

Thank you for staying in Mercure Rostov-on-Don Center and for a wonderful feedback.
It is always a pleasure to receive such a high appreciation from our guests.
We will certainly take into consideration your comments regarding breakfast menu.
We hope that you had a successful visit to Rostov-on-Don and a safe trip back home.

Looking forward to welcome you back in the near future.

Best regards,
Natalia Kovalchuk
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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