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Reviews (119)
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All reviewsfree wifiworked finereception staffbusiness hotelroom service isbed was very comfortableeastern provinceswimming poolinns
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Reviewed July 21, 2015

Had a two night stay at this overpriced and overrated property, it was a last minute walk-in.

Pros

Good breakfast buffet!

Cons

Corridors smell of smoke hence they had to install air purifiers throughout the property.

The furniture was very dated

If you have a lumbar problem, then the WC will be a challenge for you, as the height level is of the unit seating is very low.

Technology had issues with slow speed internet

Had requested for room change it took three room changes to get to a room that was marginally close to HI standards.

Room Tip: Ask for RECENT renovated room!
  • Stayed: June 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Life101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Al Khobar, responded to this reviewResponded August 4, 2015

Dear Life101,

Thank you for taking the time to share your experience during your past stay. I am glad that you liked our breakfast buffet. On the other hand, I deeply apologize if the unusual smell in our hallways, some of our room amenities, and the internet service provided may have caused you any inconvenience. Rest assured that your comments will be considered for our improvement and to ensure we continuously give our best in everything we do. We do hope that you can give us another chance the next time you visit the area.

Sincerely,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2015

Checked in and went to the room only to find it in used condition. The trash bin was full and cloths were laying on the chair as if someone was still staying in the room. Headed back down to the desk and was given a non-executive room as there were none available. Disappointing to say the least but I survived.

The room was clean but in need of a remodel. The tub was a fiberglass remodel tub and it was difficult to stand in with the hump in the center.

The restaurant was decent for breakfast and dinner. A bit pricey for the dinner buffet but it was good.

Overall, if it was not for the convenience to my clients location and their discount, I would try another hotel. This location needs to step it up and update to remain competitive in the market.

Room Tip: Very little noise with a pool side room.
  • Stayed: June 2015, travelled on business
    • Value
    • Location
    • Service
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Safa A, Assist. Front Office Manager at Holiday Inn Al Khobar, responded to this reviewResponded June 17, 2015

Dear Valued Guest

Thank you for choosing Holiday Inn Al Khobar and for taking time to share your experience in our property.
We are pleased to know that you liked the hotel cleanliness and restaurant meals. On the other hand, we regret to know that there are some issues prevented you from fully enjoying your stay. Please accept our apologies for any inconvenience you have faced.
I have taken note of your valuable feedback, this will be forwarded to management to discuss in a special meeting.

We hope you give us a chance to host and serve you the next time you are in our hotel.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2015

I have stayed at many Holiday Inns from South Africa to Hong Kong and usually found the ones outside the US to be better. However, Holiday Inn Al Khobar is the worse HI that I've stayed at. The lobby and the rooms are dated-really dated like something in the 70's. Service is hit or miss-sometimes it's good other times not that great. The food is below average of what you would expect from a 4 * Hotel. You have to look for the bellboys. The pool is really small-more like a kids pool you would find at other hotels. The Wi-Fi is free and pretty reliable.
However, the worst aspect of my stay was mold in the bathroom. I notified the front desk and it was cleaned when I got back. The mold was cleaned but the cleaner left a water bottle with the toothbrush he cleaned with. Now I had mold in a water bottle. I notified the duty manager but he heard me but really did not listen. As usual he apologized but I did not hear any update from him. It seems that they don't take any complaints seriously.
There are better hotels in Al Khobar to stay. I would avoid HI Al Khobar like I would avoid mold.

  • Stayed: May 2015, travelled solo
    • Value
    • Cleanliness
    • Service
Thank jadmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Al Khobar, responded to this reviewResponded June 5, 2015

Dear jadmi,

Thank you for sharing your thoughts about your recent stay. We are glad that you found our Internet connection to be reliable. However, we apologize if our facilities and bathroom accommodations failed to live up to your expectations. Reviews like yours are very valuable as they enable us to see which aspect of our hotel we need to work on. With that being said, your feedback has been noted and will be communicated to our management for evaluation.

Again, thank you for your feedback and we hope you give us another chance to provide a much better and more memorable experience.

Sincerely,

Joel A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 17, 2015

Location is good, however except food I do not like any of the facilities of Hotel. Staff is not so trained and cant handle the situation. Bathrooms as well furniture was not in good condition. Interior is looks like a average Hotel.

Room Tip: Try for other hotel as there is no value of money
  • Stayed: May 2015, travelled on business
    • Value
    • Location
    • Service
Thank Bhavesh567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Safa A, Assist. Front Office Manager at Holiday Inn Al Khobar, responded to this reviewResponded May 19, 2015

Dear Valued Guest,

Thank you very much for staying at Holiday Inn Al Khobar and for taking the time to write to us about your recent stay.


Regarding your feedback, we apologies sincerely for not being able to meet your expectations and we would like to inform you that there is an action plan for renovation during this year. until that time, we will make sure everything will be perfect in your next stay at Holiday Inn Al Khobar and we will make sure that you will change the bad image that you have taken from your previous stay.

Once again, please accept our apology for inconvenience that you have faced and we look forward to welcoming you back soon.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2015

I have stayed 4 nights in this hotel during my business trip to Al Khobar (KSA).
- Friendly and cooperative staff.
- Clean, and quite.
- Meeting rooms: well equipped.
But:
- Old furniture: it needs to be renewed.
- WiFi in rooms: interrupted from time to time.
- Location: you have to use a car / taxi to go malls, restaurants, and Cornish.

  • Stayed: May 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Adel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Safa A, Assist. Front Office Manager at Holiday Inn Al Khobar, responded to this reviewResponded May 11, 2015

Dear Mr. Adel,

Thank you for staying at Holiday Inn Al Khobar and for the nice comments about the hotel.
we are proud to know that you liked your stay at our hotel. Regarding the WI-Fi please accept our apology for any inconvenience that you have faced during your previous stay.

Once again, thank you very much and looking forward to welcoming and serving you soon.

Regards,
Safa Ali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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