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“A Westin Hotel As It Should Be.” 5 of 5 bubbles
Review of The Westin Guangzhou

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The Westin Guangzhou
Ranked #13 of 3,300 Hotels in Guangzhou
Certificate of Excellence
London, United Kingdom
Level Contributor
80 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“A Westin Hotel As It Should Be.”
5 of 5 bubbles Reviewed 22 April 2012

I have stayed here a couple of times and on both occasions I have really enjoyed the hotel.
The staff are friendly and very polite and check in has been as close to a pleasure as it is possible to be.
The suite I had was huge and very comfortable. Breakfast in the lounge is better than most. The lounge is a relaxing place to be.
They have an Italian restaurant on the top floor and it is good but in my opinion not nearly as good as the Italian in the Sheraton which is only a five-ten minute walk away.

The bar QBA is very cool although the drinks are expensive. The hotels location is great with loads of shopping, restaurants in the rea.

Room Tip: Suites are huge
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rich2809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,156 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, England
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 16 April 2012

Booked the hotel for 3 nights and had an emergency and had to leave after one night.. I understand that they charge for the second night but they also wanted to charge me for the THIRD night also!! Dumbfounded, I called the hotel manager and they said they would rather lose me as customer than refund me for the third night.. Really SPG you need to sort out the customer service in Westin GZ as the staff are just not willing to help...! Next time the HHonours card is coming out instead... Anyway rant over.. the hotel itself is very nice although overpriced.. Bed too small.. SPA is excellent (ask for Kelly she was amazing)

  • Stayed April 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Rav77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolyn S, General Manager at The Westin Guangzhou, responded to this review, 24 April 2012
Dear Guest,

Thank you for your feedback. I can understand your frustration. However, during the Canton Fair, demand for hotel accommodation in Guangzhou is very high and it is necessary for us to impose terms and conditions regarding cancellation that would not usually be required. I sincerely apologise for the manner in which this message was conveyed to you. If you wish to contact me directly, I am happy to discuss the matter further. My email is carolyn.smith@westin.com.

Yours sincerely,

Carolyn Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

It's only 10 minutes walk from Guangzhou East Train station or to MTR station. All restaurants provide good food.

  • Stayed May 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MandyT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tortola
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 31 March 2012

This hotel is newish and everything feels fresh. The beds are amazing , the rooms are a good size. Everything is very clean. The buffet has something for everyone. The staff are very helpful. There is a gym , pool, sauna , spa services , business centre . All you need . I would stay here again.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gypsygirlforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
211 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 31 March 2012

The Check in experience was slightly diluted by having to show my SPG membership card as they did not have my membership number in their system.

This is really strange... Prior to the start of my travels, I could see on details in the SPG website.

Saying that, once I showed my SPG card, everything was as smooth as I would expect from properties in this chain.

The room was nice and the rain shower in the bathroom was a real plus.

Overall, an experience as expected and nothing really jumps out as exceptional.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Colin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
87 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

Very nice hotel, but the rooms were not as big as i had hoped. Still much bigger than UK hotel rooms, but having stayed at the Westin in New York, i expected more.
Only stayed there one night so cannot really comment on all the facilities but overall, very nice.

Room Tip: join their loyalty scheme and get an upgrade.
See more room tips
  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joshjacksdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shanghai
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

Very nice hotel, great service. Can't do much better for a business hotel.

Have been here a couple of times. If you go to Guangzhou, I would highly recommend it. The location is great, the service is excellent. No problems with check in. Great gym, the rooms are of a good size with nice efficient air-con and comfortable beds and fast internet.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sydney-shang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Guangzhou

Property: The Westin Guangzhou
Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Guangzhou
#12 Business Hotel in Guangzhou
#13 Luxury Hotel in Guangzhou
#15 Romantic Hotel in Guangzhou
#70 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
Official Description (provided by the hotel):
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room - Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin's signature Heavenly Bed(R), invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT(R) Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel - Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou

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