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Pullman Guangzhou Baiyun Airport
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Reviews (1,747)
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Reviewed December 27, 2017 via mobile

The Pullman is located next to Guangzhou airport. So if you have an early flight it’s convenient to stay here. When arriving I received a free upgrade to a executive room, good start! The room is big, clean and new so what could be wrong ? It’s a Chinese winter with temperatures around 20c at night, the hotel turned off the central air conditioning in the winter which means the room temperatures are warm. You can set the thermostat on 18c but it won’t work. After calling the reception it took 1 hour for a maintenance guy to come and check. He checked the inside room temperature which was 26c. The only option was to switch rooms but still the same problem. Windows cannot be opened so it’s very warm. I guess in summertime with a working air condition it’s a good hotel to stay, but for in the winter : go somewhere else

Stayed: December 2017, travelled on business
Thank mjoyyourself84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded December 28, 2017

Dear mjoyyourself84

Thank you for your comment about our nice Pullman Guangzhou Baiyun Airport Hotel.

Your right we are conveniently located across Guangzhou Baiyun International Airport it takes you 30-seconds walk from the main terminal Exit 12-13 don’t forget when you come from the Arrival please use the escalator and go up one level and ask at Information desk for exit 12-13 where you also see our Pullman Hotel Name.

To your point about the A.C. I apologies for your experience and we already contact a system check to make sure all our Guest Rooms Air conditioning system is in proper working order.
Please give us the opportunity to improve our Quality standards and welcome you back soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely,
Andreas
Guest Experience Manager
My E-mail = qamgr@pullmanguangzhou.com
Easy Booking = reservation@pullmanguangzhou.com
“BEST AIRPORT HOTEL IN CHINA 2017 AWARD BY SKYTRAX”
“SECOND BEST AIRPORT HOTEL IN THE WOLRD 2017 AWARD BY SKYTRAX

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 21, 2017

This 5 star hotel is actually on the airport and a short 2 minute walk to the terminals. Rooms are quite small but ok for one night everything was very clean. The Bar was empty and the restaurant was quiet. We only had breakfast which is buffet style it was ok but mostly Chinese food. No bacon and eggs the chef did make an omelette.
Nothing exciting about this place just comfortable and convenient for the airport.

Room Tip: ask for a room near the lift unless you like long walks
  • Stayed: December 2017, travelled on business
    • Service
Thank white100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded December 23, 2017

Dear white100

Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel.

Your right we are conveniently located across Guangzhou Baiyun International Airport it takes you 30-seconds walk from the main terminal Exit 12-13 walk through the covered walkway towards the hotel and don’t forget to look out for our white golf buggy which help with your luggage.

The breakfast Buffet open from 6:00am until 10:30am and we have Bacon and eggs please just ask our chefs behind the desk which make you a delicious set.

For next time don’t forget our Touch Spa at the third floor West wing with our amazing Swimming pool and Fitness lounge which is open from 6:00am in the morning till 22:00pm at night.

Thank you for recommending our Pullman Hotel for all Trip Advisor visitors and please feel welcome back soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely,
Andreas
Guest Experience Manager
My E-mail = qamgr@pullmanguangzhou.com
Easy Booking = reservation@pullmanguangzhou.com
“BEST AIRPORT HOTEL IN CHINA 2017 AWARD BY SKYTRAX”
“SECOND BEST AIRPORT HOTEL IN THE WOLRD 2017 AWARD BY SKYTRAX”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 20, 2017 via mobile

PULLMAN brand is solid , however the property is well maintained except the room in have heat option and feel hot when is not too cold during winter time. Staff is helpful to solve my problem trying to change my room twice. Bed is comfortable and I request firmer pillows has already in the room.

Stayed: December 2017, travelled solo
Thank she c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded December 21, 2017

Dear she c

Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel.

All our Guest Rooms are European standard and have the Pullman bed with super comfy pillows and two leg pillows for a good rest after a long flight, thank you also for mentioning our pillow choice which you can find one soft pillow in the wardrobe.

Right now we are in stage to update our A.C. to make sure it is in proper working order and adjust to the daily changing outside temperature.

We also try our best to solve Guest problems and be helpful throughout the Hotel.
Thank you for recommending our Pullman Hotel for all Trip Advisor visitors and please feel welcome back soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely,
Andreas
Guest Experience Manager
My E-mail = qamgr@pullmanguangzhou.com
Easy Booking = reservation@pullmanguangzhou.com
“BEST AIRPORT HOTEL IN CHINA 2017 AWARD BY SKYTRAX”
“SECOND BEST AIRPORT HOTEL IN THE WOLRD 2017 AWARD BY SKYTRAX”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 19, 2017

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded December 20, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 19, 2017 via mobile

Literally 5 minutes away from airport. Comfortable bed and pillow. Room is good for price. Staff is so helpful and excellent. Gym is ok. Free Breakfast is fantastic. So much to choose from. Only downside is 1 hour ride from downtown.

Stayed: December 2017, travelled with friends
Thank khazuy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded December 20, 2017

Dear khazuy1

Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel.

Your right we are conveniently located across Guangzhou Baiyun International Airport it takes you 30-seconds walk from the main terminal Exit 12-13 don’t forget when you come from the Arrival please use the escalator and go up one level and ask at Information desk for exit 12-13 where you also see our Pullman Hotel Name.

All our Guest Rooms are European standard and have the Pullman bed with super comfy pillows and two legs pillows for a good rest after a long flight.

The air conditioning system is up to standard and the shower room has separate tub and rain shower and all Guest Rooms give you enough space to do your business or leisure Activities.

For your next arrival don’t forget our Touch Spa at the third floor West wing with our amazing Swimming pool and Fitness lounge which is open from 6:00am in the morning till 22:00pm at night.

Thank you for recommending our Pullman Hotel for all Trip Advisor visitors and please feel welcome back soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely,
Andreas
Guest Experience Manager
My E-mail = qamgr@pullmanguangzhou.com
Easy Booking = reservation@pullmanguangzhou.com
“BEST AIRPORT HOTEL IN CHINA 2017 AWARD BY SKYTRAX”
“SECOND BEST AIRPORT HOTEL IN THE WOLRD 2017 AWARD BY SKYTRAX”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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