We booked a couple of dorm beds, two months in advance, as it was bank holiday in China and a lot of locals were travelling around.
When we arrived there, Cookie (the owner? I think) was a completely mess and didn't have our beds for us. She had already given them to someone else. She only had a bed for one of us.
As we complainted, she offer us to sleep in the coach (in the midle of the bar) or even in a deck chair for free. We were quite annoyed and didn't agree (obviously) so we finally slept in the same bed (90cm width, in a bunk bed).
The bar is located just next to the room and was super loud until late night. This, in addition to the uncomfortable bed for two, made one of my worst nights during that trip.
What annoys me the most, is that when I tried to complain (or made a review in Booking.com) her deffense was that we got a bed for free and agreed with that.
Sorry but NO. We paid for that one small bed, and had to sleep both of us there. Not because we wanted, but because you didn't give us any other choice. And it was bank holiday, every hotel was fully booked.
PLEASE guys, if you are reading this and considering Scoozi for your stay in amazing Guilin, just find somewhere else.
I have been in maaaaany hostels during the last few years, and this is just POORLY managed. Cookie is a DISASTER. Her small daughter is running around all the time, and when I was there she spent the night in the sofa in the bar, which is no place for a kid. Of course, this is none of my business, but it made me feel very sad to see her in that condition.
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