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Reviewed January 23, 2018

Centrally located the hotel offers quality accommodation and comfort for business and family visits.
Great room, quiet, with great city views.
Staff speaks English that is great help to the non Chinese speakers.

Recommended.

Room Tip: Choose a room in the upper levels
  • Stayed: January 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank KonVat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnlg, Public Relations Manager at Holiday Inn Xi'an Greenland Century City, responded to this reviewResponded January 24, 2018

Dear Valued Guest,
Thank you for sharing your good comments during your recent visit, we are pleased that you enjoyed your stay with us and to know our team looked after you, especially your recognition to our staff who will be pleased to know he was able to make your stay so memorable. Your kind comments encourage us to continuously deliver high standards of service, products and facilities.
And our hotel is located at the hi-tech zone of Xi’an City, near to the city passway as well, it is very easy for your business or leisure trip.
Once again, thank you for your recommendation and we look forward to welcoming you back in the near future.
Best regards
Marcom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 10, 2017 via mobile

Very helpful and friendly staff especially, Jerry Zhao who looked after us during a short stay in Xi’an and the hotel .
Great range of food Asian and western. Great Christmas theme in hotel and staff in fancy dress outfits.

Stayed: December 2017, travelled on business
1  Thank B6891THsimonf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnlg, Public Relations Manager at Holiday Inn Xi'an Greenland Century City, responded to this reviewResponded December 11, 2017

Dear Valued Guest,
Thank you for sharing your good comments during your recent visit, we are pleased that you enjoyed your stay with us and to know our team looked after you, especially your recognition to Jerry Zhao who will be pleased to know he was able to make your stay so memorable. Your kind comments encourage us to continuously deliver high standards of service, products and facilities. Once again, thank you for your recommendation and we look forward to welcoming you back in the near future.
Best regards
Marcom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2017

The hotel might not be the first choice for tourists to Xi'an who are planning to do the usual sites. It is a little out of town in the new High Tech neighborhood. However, as a conference venue it is very good. The rooms are well appointed, the gym and facilities are excellent and the large conference room is excellent for a meeting of more than 200 delegates.
Food and service is also very good. Staff were helpful and friendly and plenty had good English skills.
I liked the neighborhood as a place for doing my daily walking. It is clean and has a number of green areas for walking/jogging without contending with traffic anmd pedestrians. Judging by the significant office tower construction, I think that it will be an increasingly busy part of the city. The Holiday Inn provides a well appointed, clean and welcoming environment for the business traveller.
And, one of my requirements when travelling, it has an excellent buffet breakfast.
There is an impressive looking Hyatt under construction just up the road. I'm sure that it will be much more expensive. You'll find the hotel to be good value for money.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank R1218AFpetera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnlg, Public Relations Manager at Holiday Inn Xi'an Greenland Century City, responded to this reviewResponded October 19, 2017

Dear Peter A,
Thank you for staying at Holiday Inn Xi’an Greenland Century City, and we sincerely appreciate your comments about our services!
Meanwhile, please take your time while staying here to discover more about us as well as the highlights in the neighborhood for your Judging.
We are glad to hear that you enjoyed our meeting facilities and our staff service rendered. We do hope to welcome you back to stay with us in the near future.
Your comments have been shared with the entire management team already.
We look forward to your next visit!
Best Regards
Marcom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2017 via mobile

Spent two days at the "First forum of Sino Foreign Mining Industries Cooperation and Development" conference in Xian China. Great turnout by Chinese companies all wanting to change the trend in the declining foreign investment in China.
The hotel was great, clean modern and the staff were. Very helpful. Conference facilities were excellent as well.

Stayed: October 2017, travelled on business
Thank Evan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnlg, Public Relations Manager at Holiday Inn Xi'an Greenland Century City, responded to this reviewResponded October 19, 2017

Dear Evan C,

It was a great pleasure to have you staying at Holiday Inn Xi’an Greenland Century City.
We are very appreciative of your amazing comments about our staffs and conference facilities. and we are also pleased to hear that you were well to enjoy your business trip at Xi’an!We look forward to welcoming you back to see our more big changes with this ancient city.

Please allow me to take this opportunity to thank you once again for selecting us as your preferred choice of accommodation in Xi’an!

Best Regards
Marcom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2017 via mobile

Just checked in this evening. First time at the hotel. Having dinner at the Chinese restaurant. Order 2 dishes and a cup of tea. Unfortunately, the tea was not serve when finished the 2 dishes. My first encounter in my many IHG hotel stays. Hope they can improve the service over the next few days of my stay.

IHG Spire Elite rewards club member

Stayed: March 2017, travelled on business
Thank deb947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnlg, General Manager at Holiday Inn Xi'an Greenland Century City, responded to this reviewResponded March 9, 2017

Dear De B,

Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Holiday Inn Xi'an Greenland Century City. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect from a IHG property. Especially to invested substantial time and efforts in staff training to enhance service quality in front office and F&B outlets.

I sincerely hope that the hotel will have once again the opportunity to welcome you back to Xi’an.

Best regards

General Manager

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