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All reviews tallest building great hotel walk in closet ihg member top floor separate rooms chinese restaurant club room ring road star hotel breakfast selection executive lounge buffet style the room was nice stayed nights english speaking staff breakfast was included
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Reviewed October 3, 2018 via mobile

We stayed here for two nights in Sept and were completely happy with our accommodations. The hotel is extremely nice, well maintained, and the staff was exceptional. Dinner in the roof top restaurant was delicious. The buffet breakfast had ample choices. We would definitely stay here again.

Stayed: September 2018, travelled as a couple
Thank Lollie101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded October 8, 2018

Dear Lollie101,

Thank you for staying with us at Crowne Plaza Xi'an. We are sincerely delighted to know that you were satisfied with our facility and service and we are looking forward to welcoming you back soon!

Have a good day
Assitant Marketing and Communications Manager
Lea Li

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2018 via mobile

Staying at CP Xian for a few nights. Room was complimentary upgraded to a spacious suite with swan and red wine setup on high level for our special occasion. Thank you Jessie for the warm handwriting welcome card. Alice Liu who check us in was really nice and sweet. Housekeeping was also attentive to our daily room make-up. The lift to the 50th floor was amazing and you could enjoy the wonderful view of Xian however the lounge at the 51st was average in terms of service and environment. I will definitely recommend this hotel to others.

Stayed: September 2018, travelled as a couple
Thank Ay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded September 19, 2018

Dear Ay S,

Thank you for taking time to share your experience on TripAdvisor and recommend our hotel. We are thrilled to know that you had a good stay at Crowne Plaza Xi'an. The whole team is looking forward to welcoming you back in the not distant future.

Best regards,
Assistant Marketing and Communication Manger
Lea Li

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2018 via mobile

Stayed three nights September 2018

Sheer luxury suite

Hotel has a spa which guests can use
Pool, sauna, spa etc

Breakfast was included
Consiege was very helpful with Warrior booking and transport to rail station on leaving

Would definitely stay again

Stayed: September 2018, travelled with friends
Thank speedo1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded September 16, 2018

Dear Phil H,

Greetings from Crowne Plaza Xi'an! Thank you for staying with us during your recent visit to the ancient city. We are delighted to know that you enjoyed your stay here. Looking forward to welcoming you back soon!

Have a good day.

Assistant Marketing and Communication Manager
Lea Li

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 19, 2018

Very good hotel, with a top roof restaurant, attentive staff. We felt treated very well in this hotel, with all our questions answered in English. The food had the right variety for European tourists and the roof restaurant had great views. The rooms were good, a little small perhaps but comfortable.

Stayed: November 2017, travelled with family
Thank Liaworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 19, 2018

Dear lulia S,

Thank your for your lovely review! We take pride in providing all guests with great facilities and food. We are very delighted that our services had meet with your expectations. Looking forward to your next visit!.

Have a good day!

Assitant Marketing and Communications Manager
Lea Li

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2018

Due to stay at the Crowne Plaza in a few weeks. Enquiries to the property go unanswered. 3 emails a few weeks apart with no reply. This does not bode well. Updates after the stay, if there are no alternatives now.

  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Yin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza X, 公关经理 at Crowne Plaza Xi'an, responded to this reviewResponded July 27, 2018

Dear Yin W,

We are deeply sorry for the inconvenience caused. In order to dig into the issue and help us correct the unnecessaries, may I know which email address you have emailed us? You may feel free to contact me at anytime lea.li@ihg.com

Once again, sorry for the inconvenience.

Await for your kind reply.

Assitant Marketing and Communications Manager
Lea Li

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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