The reason we booked this hotel was due to reviews on TA and we were not disappointed - in fact overwhelmed by the friendliness and hospitality that we received at this hotel.
The room is more than basic, with a very comfy bed, well-furnished bathroom and functional and elegant design. The corridors are very funky and different from the usual mundane yellow or pastel colours of most hotels.
The staff spoke very good English (not that we really needed it) and were always very willing to help - WITH a smile, which is a rarity in China. When we came back late one night, and asked them about breakfast the next morning - the reception staff actually even voluntered the fact that they can deliver our breakfast to our room - free of charge! Breakfast in bed...what more can one ask for!?
When we left, the hotel manager sent us right to the taxi door - like we were VIPS. Very sweet.
All in all, we would definitely recommend this hotel and we look forward to staying in other Orange hotel. The only disadvantage of this hotel is its location - which is not very close to the lake and one would have to endure the crazy traffic of Hangzhou to get to the more touristic sites. We didnt have time to explore Moganshan itself - but read that it's good.
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