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“Excellent ”

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New Century Hotel Xiaoshan
Ranked #72 of 2,497 Hotels in Hangzhou
Reviewed 5 September 2016 via mobile

I don't often award 5/5 but the New Century Hotel more than deserves it.
Modern, clean, very helpful staff and management made it s joy to stay here for 6 nights.
The hotel manager even changed the menu to more Chinese style, after our group wished there was less western style food on the menu.
Breakfast was excellent with a massive choice of fresh cooked and staple foods from rice crispies and toast to dumplings and spivey soup.
I had a suite, no complaints here at all.
If there was on thing maybe a few more English speaking staff, but that's because I don't speak any Cantonese.

Tony's Tips.
It's a long way from the UK

There is limited WIFI

around 40 minutes to the airport.

Stayed: September 2016, travelled on business
Thank Afctripod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lan y, Manager at New Century Hotel Xiaoshan, responded to this reviewResponded 12 September 2016

Dear guest,
Thank you for your support and trust New Century Hotel Xiaoshan, your encouragement is our motivation, we will pay more attention to improve the quality of service, hope will bring you more surprises later, We are pleased that you enjoyed the stay in our hotel.New Century Hotels always hope to give you a pleasant experience beyond your expectation. We sincerely look forward to your visit again!

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1 - 7 of 245 reviews

Reviewed 17 June 2015

I'm not sure why, but when we checked in, we were automatically upgraded to a bigger room, which was nice. However, originally I had ordered a non-smoking room, so it was a bit disappointing to see that there was an ashtray and matches on the coffee table in the "living room".
Anyway, the bed was super comfy and the TV offers a fairly okay range of Western channels. The minibar also has a nice selection as fair rates. The room came with an iron and an ironing table, which seemed to be standard for all rooms and super convenient.

The hotel has a gym or a fitness room. There're no dumb bells, but a fixed (and worn out) multi-gym. However, it doesn't really allow you to do much weight-training unless you're very creative. If you're looking for cardio, you're better off - although it would've been nice if they had a cross trainer. On a positive note, there's a water cooler allowing you to stay hydrated.

The staff was super friendly and did their best to welcome us and make us feel at home.

However, there was no WOW effect. Hence, when I'm in the area next time, I might try another hotel just for the fun of it - and in the hope of finding one with a better gym.

  • Stayed: March 2015, travelled on business
    • Rooms
    • Service
Thank Cassius1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2015 via mobile

Stayes here many times, still the best hotel in Xiaoshan. There is a pizza hut in the building, but also many other restaurants and services in the immidiate surroundings. Its also now well connected to the Hangzhou metro system. I do recommend this hotel for visitors to Xiaoshan, but there are better international hotels in Hangzhou if you do not have to stay particularly in Xiaoshan.

Stayed: March 2015
1  Thank FinnHansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

Stayed here for 2 nights booked by business contact. Long way from West Lake but a nice place. Staff here are really good - English (in some fashion) spoken by many and they will always try to solve the problem. Free wireless room and hotel and connectivity was easy though the room has a card that says you can connect to the wireless network by cable (?). Anyway small point as it all works. Beers were cheap - 25RMB which is always good to see.

Breakfast is pretty comprehensive and there are plenty of restaurants here and western food is available. Biggest let down was the tv which had 40 channels and onl 2 in English - no other language I could find so if French was your go then learn Mandarin! After a day of CNN and Channel News Asia re-runs I was desperate for any soirt of program. Video on demand has stacks of movies (can you believe Kissin Cousins - the King is alive) so that was a blessing.

All in all a good stay though despite that not sure I would stay here again. A lot of construction going on and the pile driver seems to be going a fair part of the day starting early morning. West Lake area has so more to offer after hours.

  • Stayed: March 2014, travelled on business
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2  Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lan y, Manager at New Century Hotel Xiaoshan, responded to this reviewResponded 14 April 2014

Dear guest,
Thank you for your stay in New Century Hotel Xiaoshan. We do apologize for having caused you such inconvenience because of poor room sound insulation and tv channels. We improve our hotel facilities every year and the construction of the hotel will be finished as soon as possible. We have installed soundproof windows to reduce noice. And we will update our tv channels gradually. We will consider your advice seriously and look into the problem carefully. Thank you for the comment and we sincerely look forward to your visit again!

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Reviewed 4 October 2013

My wife and I stayed here for 12 nights on business in September 2013. The bed was excellent (Marriott standard), good quality room, wide choice of food of good quality and the staff were very friendly and helpful. There is free wi-fi throughout the hotel.

  • Stayed: September 2013, travelled on business
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2  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2013

Stayed here 10 years ago. Had reserved non smoking room. For over 30 minutes the bell hop shuffled my bags looking for a non smoking room. Think I got a down grade looking at a blue roof on the 5th floor that was the least stinky. Bed was stiff as usual in China. The shower stalls are the same as before and water leaked out on to the floor. Internet is only wired in the rooms and worked well. Breakfast was average. Location was good.

Room Tip: Stay above the 5th floor or you will have no view.
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  • Stayed: May 2013, travelled on business
    • Value
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Thank Jamcanbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

My supplier booked this hotel, which underwent a major renovation. Rooms are beautiful with recessed lighting, good work desk. Nice bathroom, comfortable bed. I bought a 3G card for my iPad so didn't use the hotel connection (no wireless). I was dreading being in Xiaoshan, but this hotel made it worthwhile.

Our host invited us for dinner in the Chinese restaurant, very good food. Breakfast buffet is well stocked, not the best Western fare, but they're trying.

Stayed: September 2012, travelled on business
Thank lpaustian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Century Hotel Xiaoshan

Address: No.77 Renmin Road, Xiaoshan District, Hangzhou 311200, China
Region: China > Zhejiang > Hangzhou > Xiaoshan Downtown , Xiaoshan District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #72 of 2,497 Hotels in Hangzhou
Price Range: C$71 - C$383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Century Hotel Xiaoshan 4*
Number of rooms: 372
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