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“Fantastic staff and good food but quite a few glitches” 3 of 5 bubbles
Review of Emerald Hostel

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Emerald Hostel
Ranked #55 of 160 Speciality Lodging in Hangzhou
London
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fantastic staff and good food but quite a few glitches”
3 of 5 bubbles Reviewed 26 August 2011

I'm writing these reviews a little late - so apologies for that at the outset. We stayed at the Emerald Hostel in March 2011. We had quite a few problems finding the place initially - pretty much all our fault as we'd written the name down wrong! - however, it is a little bit out of the way, up an inconspicuous road. It takes around 15 - 20 minutes to walk to the West Lake, some of which is along a busy road. It wasn't a problem for us, but might be for other guests.

The best things about this hostel are the lovely staff (who were really, really helpful) and the great food. We had one of the best meals of our time in China here: try the tea-flavoured pork if it's on the menu. Both the rooms and the food are very cheap. However, there were quite a few problems, many of which arose mainly because it was so cold on the first night we stayed (seven degrees and rainy!). The heating was capricious and tricky to work and we had to ask the poor guy on the desk to come up several times to help us with it. For some reason we never managed to fathom, the door to the communal area (where food was served) was left open all evening so we had to eat dinner wrapped up in coats and jumpers and we were still cold! And there was a nasty smell in the bathroom but to be fair it's possible that we'd blocked the plumbing with loo paper, so that may well have been our fault.

Overall, this could be a really great place to stay; they just need to iron out a few of the glitches. I would recommend this place for summer trips; in winter, you might need to be a bit braver than us in piping up about shutting the door!

  • Stayed March 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LambethBarrister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 reviews from our community

Traveller rating
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    7
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 July 2010

What really makes this hostel special are the staff - they are just some of the loveliest people I've ever met. They are incredibly friendly and will go out of their way to help you at any time of night or day - I only spent two nights there but felt sad to say goodbye when we left! At least two of them speak good English. Our bedroom was very clean with a big bathroom, and the food they serve in the restaurant is cheap and delicious. The downside of this hostel is its location - it's a 15-20 minute walk from the Great West Lake and you'd need a bus or taxi to take you into the centre of town. Having said that, there are regular buses that will take you from just outside the hostel to the lake or into town for a couple of RMB. Highly recommended.

  • Stayed July 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wherenext65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerald Hostel

Property: Emerald Hostel
Address: No.16 Siyanjing, Hupao Road, Xihu District, Hangzhou 310008, China
Region: China > Zhejiang > Hangzhou
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #55 of 160 Speciality Lodging in Hangzhou
Price Range (Based on Average Rates): $
Number of rooms: 20
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