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Banyan Tree Hangzhou
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Reviews (384)
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All reviewsjet poolbedroom villaspa treatmentsthe general managerprevious guestsstayed here for three nightsgarden viewrestaurant staffrooms are hugelocal foodvery nice hotelwetlandsjacuzzichinaangsanabalconiesprivacy
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1 - 6 of 385 reviews
Reviewed 3 January 2018 via mobile

Nice property but requires upkeep. The pool is not in tip top condition. A lot of controls in jacuzzi not functioning.

Front desk staff are excellent but restaurant staff needs improvement, learn to smile!

Stayed: January 2018
Thank Ong F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Manager at Banyan Tree Hangzhou, responded to this reviewResponded 7 January 2018

Dear Guest,
Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback.
The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to your satisfaction. About the facilities being old as you mentioned, it is because the hotel has been running for seven years and we will renovate the hotel this year. And the jacuzzi not functioning, our engineer team will follow up. We will reinforce our employee training and provide the professional service.
We look forward to welcoming you back to Banyan Tree Hangzhou soon!

Your sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017 via mobile

This hotel is in a beautiful location,surrounded by lush vegatation surrounded by water and bridges.the rooms are huge,suites with gigantic and elefant bathroom,nice bedroom with big tubs.staff is super nice.breakfast could be a bit better,also breakfast location is small and seems a bit old.but the rest is well worth it.

Stayed: December 2017, travelled as a couple
Thank paula r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Manager at Banyan Tree Hangzhou, responded to this reviewResponded 26 December 2017

Dear Guest,
Warm Greetings from the Banyan Tree Hangzhou and thank you very much for the feedback provided to us.
The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon.
Your sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017

the villas design, size and confort is exceptional. The resort was tired, it needed some investment.

the food was not up to the level that this hotel/resort you should be expecting. i agree that the breakfast was boring

  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Remi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

I am sorry for the late review. Actually I was staying in Banyantree Hangzhou for a lot of times, and I used to choose to stay here and Angsana. I love the constructions, the lake views, especially the food of Angsana and the breakfast in Banyantree, they make me to fall in love with the local food. And also the staff always provide proactive service for me, I don't remember their names, but I can feel their kindness and they always be professional for every guest.
At last, sorry for this late review again. I love to stay with Banyantree and Angsana this group, I wish this group become better with each passing day.

Room Tip: Each of the rooms has different characteristic, if you love to stay in Resort, you will love here.
  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Jet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

I always want to go Banyan Tree Hangzhou since it was opened 10 years ago as it is one of luxury resort in China. Finally got the chance this year, however it was abit old and tired now. The villa, the reception area and building shows signs of worn out and swimming pool was actually closed for renovation.

The overall resort was designed with classic Hangzhou elements and style which is nicely executed.

I stayed in deluxe room it was big and with indoor jacuzzi. It was good but not very impressive. Guess if you stay in villa it will be more unique. Breakfast quality was so so.

The location is in xixi reservation area near the swamp. It is quite and near nice area of water. However note this area is abit far away from train station.

Stayed: May 2017
Thank Sing Hee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Manager at Banyan Tree Hangzhou, responded to this reviewResponded 1 August 2017

Dear Guest,

Warmest greetings from Banyan Tree Hangzhou .

Thank you for your comments by sharing your staying experience with us. We apologize for the issues you were facing with during your stay in the beginning of July as we are one of famous Banyan Tree hotels in the world with strong brand standard. Certainly guest satisfaction will always be our mission.

As for the defects in the room and the marble floors, there are plans for a renovation in which all of this will be rectified. Having said that, that should not be a reason you and other guests cannot enjoy their stay with us.

We have elevated our breakfast recently and offer a wide variety of offers from around the globe, all freshly prepared on a daily basis, combined with unique a la carte suggestions. Our chefs are preparing live Chinese noodles, various egg styles and cut your fruits in front of you as you please it

We are sincerely looking forward to welcome you back anytime and let you experience a wonderful overall stay.

With kind regards!

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