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Reviews (45)
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4 - 9 of 45 reviews
Reviewed June 14, 2012

This property is listed as the "The New Hotel West Lake" on agoda.com Avoid this hotel. It is not up to western standards. A bit moldy and dirty, it has seen better days. The best feature is it's location but you can do better at any number of other properties in the area.

Room Tip: book a different hotel as the standard room comes with only twin beds. The front desk is very unfriendly. Not up to western standards.
  • Stayed: June 2012, travelled as a couple
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1  Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 26, 2011

The Xinxin Hotel which also seems to go by the name of the New Hotel in Hangzhou is located on the shore of West Lake. The views from the Hotel over the lake are wonderful but best from the 6th floor rooms facing the front and from the private meeting rooms on the 7th floor. Trees in front of hotel can obscure the view from the lower floors. The room was comfortable and everything worked. Please note that the Breakfast Room was not heated in December and was cold. We ate with our coats on. The buffet breakfast is plentiful but contains little if any Western food.

Room Tip: For the best views go to 6th floor.
  • Stayed: December 2011, travelled on business
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1  Thank PRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 21, 2011

Very beautiful view of the West Lake (Xi Hu) as the hotel is directly facing the West Lake.
Room was good and nice, well enjoyed for a night.
The staff do speak basic English, which helped as both of us could speak very little Mandarin.
Buffet breakfast is more towards a typical Chinese buffet breakfast, food spread was decent and better than some of the other hotels we stayed in.
Getting a cab at night can be a bit challanging.

Room Tip: Get a room facing the West Lake (Xi Hu) to enjoy the beautiful view of the lake.
  • Stayed: September 2011, travelled with family
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1  Thank eYeLeNe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Agoda Traveller
Reviewed April 17, 2009

  • Stayed: April 2009
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed May 5, 2016
Google Translation

  • Stayed: April 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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