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Hyatt Regency Kyoto
Ranked #13 of 373 Hotels / Ryokan in Kyoto
Certificate of Excellence
Reviewed 27 July 2017

Our true rating: 4.6 circles/stars

For an attentive, refined, luxurious stay in Kyoto, this is the place to be. It is neatly tucked a short distance away from the chaos, crowds and ubiquitous hotels that surround Kyoto Station, a major hub of the Shinkansen, JR and subway train lines for the area. Dare we say, the hotel is a “zen-oasis” from the maddening throngs of tourists that Kyoto understandably seduces with its rich culture, history and warm people. The hotel (5 floors) is situated NE of Kyoto Station, about a 20-25 minute easy walk, or taxi ride of 5-8 minutes away. So, the location may be an issue for some of you, but we found it easily worked for us (first-timers at this hotel) … we used all options, primarily walking. Let’s get into the details of our stay.

The Good: The hotel is elegant and subtle in its refinements, luxurious in its tones and décor, along with very good, attentive service. The location itself is East of the downtown area, yet close enough to easily reach the venerated Kiyozuma-dera Temple (15-20 min walk NE), and is literally next door to the Sanjusanjendo Temple. The hotel is nestled nicely off the main road, behind a semi-wall, with its own tranquil small garden & pond. We started with a standard room, and it was very nice and comfortable. The subtle Japanese style and touches were evident throughout, from classic fabric headboards, to the soft, medium-toned wood that is prevalent throughout the hotel. We had a very good-sized room, not tiny like so many in Japan, though not huge either. The bed was firm which is normal for many Asian hotels, but the plush bed covering/blanket easily made up for it. There were standard room accoutrements, including basic toiletries and a few bottles of water to greet you (replenished nightly). The bathroom offered a good sized soaking tub, alongside an open shower area, along with plush towels (the way we like ‘em). The toilet (classic Japanese with all electronic button-controlled fun things - sprays, washing, etc. options you expect and love!) was within its own tiny room. We enjoyed garden views, which made the room so much more relaxing, tranquil, and a sheer joy to return to each day/evening. We were eventually upgraded (given availability was limited at check-in), and were even more amazed. The suite-room was massive, and with a balcony facing the garden. The added space, sofa and double-sink, along with a GIANT wood soaking tub, made for a memorable room and continued stay. Our rooms were always refreshed spotlessly and perfectly daily, with evening turn-down service much the same, as was the overall hotel, and we offer our compliments to the hotel for that. A very special and sincere debt of gratitude goes to Ms. Jen Lee (Lee-san) for her greeting and hospitality, especially for the pre-arrangements made. She was friendly, warm & gracious. Yes, we know this type of greeting is ‘de rigueur’ for certain loyalty members of the brand, but still very much appreciated. Not all other hotels of this brand went that extra mile for us. The entire staff was warm with greetings, friendliness, smiles, and most importantly, attentiveness and approachability. Our requests for additional water were heeded without issue, and their subtlety during their work was very nice … in other words, quiet. There are multiple options for on-site dining & drinking, including an Italian restaurant, but we did not try any (including room service) and cannot comment. BONUS: Each evening, a Maiko (Geisha in training) performs for about 15 minutes in the lobby, and will take pictures with one and all, and spend additional time to chat … a very nice added touch of this hotel!

The Not-So-Good: The hotel has only a few notes we will ‘low-light’ her, and resulted in a minor deduction in our overall rating. For all you loyalty customers expecting a Regency Club lounge, it is not offered at this location. They did offer a free nightly drink during our stay. Additionally, there is no business center, other than a couple of laptops in the lobby, but there is free lobby wifi. Again, the location may be an issue for some of you … especially if you do not like walking. For those looking to get to the many shrines/temples, etc. beyond the area, there are public transit options nearby, local buses 1 block away, plus Karasuma-line subway station – less than 10 minute walk (4-5 blocks) It is a ‘short’ 20-25 min walk to Kyoto Station, but if you have children in tow or big luggage, would not be easy … taxi is the way to go. These were all fair points that could have lowered our rating, but we could not, given the other pluses. We found no other issues, otherwise.

Overall: For a terrific, warm, subtly Japanese-style stay, we highly recommend this hotel. This hotel obviously appeals and caters toward the leisure, high-end clients (though we are not high-end), and it shows. A very international clientele was obvious, with many families as well. It is an oasis from the industrial, sanitized, tiny hotels that dot the Japanese landscape. It is slightly off-the-beaten-path, but truly not so far from anything. Actually, that is what makes this hotel even better … it is uber-quiet, away from the hustle-bustle of downtown or the Kyoto Station with its throngs of tourists toting their luggage and going every which way but yours. We’ve stayed at other Kyoto hotels before, but this tops them all. We’d stay here again on our next visit to Kyoto, without a doubt. Happy Hotel-ing !!

Room Tip: Request a garden facing room to enjoy extra serenity
  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Unbiased&FairAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 39 of 2,400 reviews

Reviewed 25 July 2017

I was a bit hesitant about booking the Hyatt versus just getting an air b&b due to the cost - but after our family stay here, I can say that I'm glad we chose the Hyatt Regency Kyoto. The staff here, especially the concierge staff, definitely enhanced our stay & visit to Kyoto. Staying at this hotel just made getting around Kyoto so much easier. Not to mention, the staff here made our transition to the Hyatt in Tokyo seamless! The hotel itself is beautiful too - modern, clean yet still warm. I can't say enough about this hotel; just know that the next time we plan a visit to this area in Japan, the Hyatt Regency in Kyoto will be at the top of my list!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 185sheilar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

頂級的位置,一流的服務,一級棒的餐廳,除了日本餐廳,一流的客房服務,一流的房間,貴一點也要住他們五樓的露台房,我很喜欢京都,這Hyatt 今我更賓至如歸
I have been staying in two Hyatt this month. Management is so important. This Hyatt is a must stay Hyatt. So many restaurants in the city but you have to try their two western restaurants. Excellent with quality and price. The general manager there make a huge difference with others. Great hotel

Stayed: July 2017, travelled with family
1  Thank kelvintschen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

Not impressed. Rooms were small. Carpet worn. Sheets scratchy. Nothing at all about the rooms were special. The main lobby is showing its age as well. Nothing special here. Average to below - not worth the cost.

Stayed: July 2017, travelled as a couple
2  Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017

Enjoyed our first stay here very much.
Brilliant hotel located minutes from Kyoto station and just next door to the Sanjusangendo Temple which is an absolute must to visit while in Kyoto.
The hotel itself is an architects dream - beautifully designed inside especially.
The lines and thoroughness in every detail is just such a joy to walk around.
Do visit the church on the basement floor - so simple and elegant in its design.

The service from the front desk, the bell desk, the concierge, and the house staff is second to none.
The room we had while small had everything we needed and for once all the electronics were easy and intuitive to use. lovely view of the small beautiful garden.
We will definitely come back and stay here again.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank nikolai69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

This hotel has a dash of elegance and simplicity, yet it doesn't fail at being modern. It's avg. 10 minutes walking to get downtown, the restaurants were good, in general. The staff was nothing but kind and pure, it felt like a small place you could happily be in. The only problem w/it was the shower, the doors were see through so the showering schedule was also a time where the rest of the room couldn't walk past the restroom so they wouldn't catch a peek of the person showering.

Stayed: July 2017, travelled with family
Thank Emily Gramos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

This is a very well run hotel with impecable service. Breakfast was excellent, they booked a great guide for us and we're very helpful in every way. The rooms are not incredible, but I would stay again.

Stayed: August 2016, travelled with family
Thank letsgovamos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Kyoto

Address: 644-2 Sanjusangendo-mawari, Higashiyama-ku, Kyoto 605-0941, Kyoto Prefecture
Phone Number:
Region: Japan > Kinki > Kyoto Prefecture > Kyoto > Kyoto Station
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Kyoto
#4 Spa Hotel in Kyoto
#5 Luxury Hotel in Kyoto
#7 Romantic Hotel in Kyoto
#10 Family Hotel in Kyoto
Price Range: $435 - $861 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Kyoto 4.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Hyatt Regency Kyoto Hotel Kyoto
Kyoto Hyatt Regency
Hyatt Kyoto

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