My husband and I chose to stay in Osaka and take the train to Kyoto during the cherry blossom season as hotel prices in Kyoto were sky high. We were thrilled to get a great deal at the Westin Osaka since we have stayed at the Westin before and really enjoyed the experience.
Unfortunately, we quickly learned that this hotel is not up to Westin standards...
1. Hardly anything is included - you have to pay extra for the fitness center and the pool. Internet is also available at an extra charge. Only the shuttle to Osaka Station is free.
2. The rooms are decorated in stark contrast to the lobby. While the lobby is beautiful and luxurious, when we got to our room, I thought we were in a 3-star hotel. The sheets were rough. The bed was stiff with no extra padding. The carpet was old. The furniture looked like it was from the 1980's and the walls were completely bare. This really surprised me as I thought we would get a slightly more comfortable room.
3. When we checked in, I had accidentally booked our hotel room for only one person. In Japan, hotels charge by the person, not by the room. This was an honest mistake and, as a Starwood Preferred Guest member, I expected the staff might make an exception for us. They didn't, in fact, they were quite strict about the rules and we ended up having to pay an extra US$40 per night for a room that is not up to Westin standards. In addition, there were no non-smoking rooms left, so we had to take a smoking room.
I would NOT stay here again even if the rate is low. To me, it wasn't worth the hassle.
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- Also Known As:
- The Westin Osaka Hotel Osaka
- Westin Osaka
- Osaka Westin