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Traveller rating
1,546
796
188
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63
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All reviews rooftop pool bukit bintang studio suite laundry room washer and dryer walking distance raja chulan kl tower long stay food street living area excellent location spacious rooms monorail station breakfast spread early check pavilion mall
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Reviewed November 19, 2022

We've been staying at PR for a bit now and all the front desk staff, especially the doorman's really attentive and friendly. It's a little bit old and sometimes the housekeeping can overlook some spots in the room, they would always help me out whenever needed.

Breakfast buffet on the other hand can be a hit and a miss. The Asian food's much yummier than everything else so keep an eye on that.

Date of stay: November 2022
    • Location
    • Sleep Quality
    • Service
Thank Suzie Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded November 20, 2022

Dear Youfoundsuzienow,

Thank you for the wonderful review and we look forward to welcoming you back very soon.

Sincerely,
Bernard Sebastian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2022 via mobile

Friendly & helpful frontline staffs. Room are spacious for family stay. Nice scenery on 31th floor of the swimming pool area. Always stay safe and clean. Excellent service Will visit this suites again for staying in KL.

Date of stay: November 2022
Trip type: Travelled with family
Thank Dreamers8544
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded November 20, 2022

Dear Dreamers8544,

Thank you for the wonderful review and we look forward to welcoming you back very soon.

Sincerely,
Bernard Sebastian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 17, 2022

Great welcoming and helpful reception staff made check in fairly smooth. We booked a late check out but on the date of check out the reception staff made an extra concession -- So a BIG thank you.

Breakfast great so much variety to cater from continental to local breakfast of the eastern taste (thumbs up)

A new bean to cup coffee was installed during our stay. A big welcome as it was a great change to the prepared coffee. Albeit a black coffee takes no time to make but a latte/cappuccino can take several minutes which means the coffee queue gets very long very quickly.

Rooms - city views managed to get the KL tower. Spacious with plenty of amenities as you would expect from an apart-hotel.

Steam room was out of action :-( but the pools and Jacuzzi made up for it.

Date of stay: November 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Hussainr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded November 20, 2022

Dear Hussainr,

Thank you for the wonderful review and we look forward to welcoming you back very soon.

Sincerely,
Bernard Sebastian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 13, 2022

Overall the property is great and the staff are very professional and polite and welcoming. The only one problem which I think is a problem is the housekeeping staff rang the doorbell @ 8.30am on Saturday morning and woke everyone up. Why is housekeeping ring the doorbell so early in the morning and especially on the day of check-out? I actually work in the travel and hospitality industry and that is really quite unacceptable. I would have given a higher rating of 10 but now is lowered as there definitely needs to be some kind of training in the housekeeping department to approach or clean rooms at a more suitable time.

Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank HkgTravelbum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded November 15, 2022

Dear HkgTravelbum,

Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement.

Sincerely apologise and looking forward to welcoming you back soon.

Kind regards
Bernard

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Reviewed November 12, 2022

Nice hotel and very spacious suite. Very comfortable bed with excellent Wifi and a good air condition system. The bath facilities were very spacious but they could use some attention to remove the black mold in a number of the spaces between the tiles. The breakfast was plentiful and had a nice variety to choose from. It was centrally located and close to many pubs and restaurants for either lunch or dinner.

Room tip: Higher rooms have less noise
Date of stay: November 2022
    • Value
    • Location
    • Service
Thank gatoreed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded November 14, 2022

Dear gatoreed,

Thank you for the wonderful review and we look forward to welcoming you back very soon.

Sincerely,
Bernard Sebastian

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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