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“Lousy Service”

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Furama Bukit Bintang
Ranked #51 of 350 Hotels in Kuala Lumpur
Reviewed 4 September 2016 via mobile

I booked for 2 nights and I already find this hotel is a bad choice.

First day called housekeeping for assistance, waited for so long and sent something else instead. Had to wait again for another hour before my request was accommodated.

2nd day, requested housekeeping to make my room at 10am just now before i left, even reminded front desk. SURPRISINGLY, after i came back at 3pm my room was still in a mess! Dirty trays and plates left since last night was still outside! Sorry, but definitely will not stay here again and will not recommend it to others.

Stayed: September 2016, travelled with family
Thank ainwawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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442 - 448 of 2,345 reviews

Reviewed 4 September 2016

We liked the hotel, we return always there when we are in KL.
It's near Time square shopping, opposite of the hotel is a market and a small spa.

We had a suite overlooking the towers and it was just wooow, especially in the evening. The stuff was really nice, we even could get a very early breakfast because we had an early flight out.
The pool is nice although there are just a few sunbeds.
We'll stay again, definetely :)
Breakfast was ok, pretty much indian and malay style

Room Tip: Ask at the reception for a room with Petronas towers view. Maybe you'll be lucky ;)
See more room tips
  • Stayed: July 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank simona d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 5 September 2016

Thank you for your wonderful review and feedback.
We truly appreciate your feedback and we look forward to yiur future stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2016 via mobile

Worth the money the hotel is good location we shopped in Time Square a lot. The executive lounge was fantastic service was great and the cleaning staff of the rooms I could not fault. Breakfast was served upstairs in the lounge was great. They also have happy hour from 6 to 8 pm . They have a gym and swimming pool. The view from the lounge was fantastic great hotel

Stayed: August 2016, travelled solo
Thank Sherriann55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 31 August 2016

Thank you for your most positive review and feedback.
We are glad to know that you enjoyed your stay and that it was value for money too.
We look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile

Reception foyer is spacious modern and inviting but the rooms and corridors are looking dated and in need of redecoration. the woodwork in our room was well worn and the decor in shades of brown and beige looked like it was from the 90's. The room was a spacious mini-suite with separate bedroom. All very clean and very comfortable bed and a great shower. Staff very helpful in moving us to a different room when we weren't happy with the first room.

Stayed: August 2016, travelled as a couple
Thank Minezapint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 31 August 2016

Thank you for your review and feedback.
We will look into the areas of concern for improvement as we want to always keep our valued guests satisfied and happy.
Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile

I stayed with my family in Furama hotel on 16 and 17 Aug 16. It's an outstanding hotel with a great location (right in the heart of Bukit Bintang market with walking distance to Times Square). The rooms are pretty spacious with all basic amenities. The greatest part was the attitude and courtiesness of the hotel staff. Although standard check in time is 1400 hrs, but when I reached early in the morning (due to limitation of my flight timings), the staff was considerate enough to provide me room at 0900 hrs seeing that my 5 year old daughter was having fever. I really thank the hotel staff and management for this kind gesture. Further, the rooms are spacious and very comfortable. Best part was that KL Tower was clearly visible from my room window. Breakfast spread was also elaborate. Pool is clean and nicely maintained. The hotel also provide a travel desk and has numerous options of sightseeing packages. The hotel is in the heart of Bukit Bintang area. Lots of restaurants are available in the hotel vicinity in case u are interested in having dinner outside. Overall an excellent hotel. Highly recommended.

Stayed: August 2016, travelled with family
1  Thank Avijit_Chauhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 31 August 2016

Thank you for your lovely review and kind feedback.
We are delighted to know that you had a terrific stay with us.
We wish you all the best and we look forward to your future visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016 via mobile

Hotel is about 1 hr away from the klia airport
Its Amazing and worth the money you pay.
V had booked superior room but got upgraded to family room which was icing on the cake.
The room had amazing view
Breakfast buffet was amazing
Petronas twin tower is jus 10 mins away from the hotel
Times Square mall is mins away
Everythin from the hotel is easily accessible.

Stayed: August 2016, travelled as a couple
Thank Sana2704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 31 August 2016

Thank you for your wonderful review and most positive feedback.
We truly appreciate it and we certainly look forward to welcoming you back again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016

It was first international trip and Furama had lot of expectations from us.
It lived up to those without any doubt. Starting from the hospitality of the stuff, the spacious rooms, the breakfast, the car service just in front of the hotel, it was everything way more than we asked for.

  • Stayed: September 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank SayaniDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 29 August 2016

Thank you for your lovely review and feedback.
We are happy that you enjoyed your stay with us.
We look forward to your future visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Furama Bukit Bintang

Address: 136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#40 Business Hotel in Kuala Lumpur
#47 Luxury Hotel in Kuala Lumpur
Price Range: $55 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Furama Bukit Bintang 4*
Number of rooms: 433
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Also Known As:
Furama Bukit Bintang Hotel Kuala Lumpur

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