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“Enjoyed Staying at Furama”

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Furama Bukit Bintang
Ranked #51 of 350 Hotels in Kuala Lumpur
Reviewed 2 December 2017

We came to know this hotels from tripadvisor and shown good ratings,friendly staff and readily at your service,we were offered room no.1817 which was 2 room set including sitting room which was more than our family.the window looking towards the mono rail station.The staff were very good and well dressed up,the room cleaning were done every day,the bed size were enough for our family,centralized AC room with self controlling cooling remote and digital locking system,the bathroom was spacious with bathtub,the best was breakfast so much variety for every country men,the gym was big with latest machines,our family enjoyed pool most of the time,very easy to get taxi round the clock,on the top floor we got excellent view of Twin tower,we stayed for 3 night and wish to stay again.

Room Tip: Choose top floors which has great views of famous tower and city
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  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank DIPEN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Manager at Furama Bukit Bintang, responded to this reviewResponded 4 weeks ago

Thank you for your positive review Dipen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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30 - 36 of 2,345 reviews

Reviewed 29 November 2017 via mobile

Stayed 2 nights. Requested for better view room 2 days earlier via email. But still provided construction blocked view. No complaints about the room. Will go again if I see better reviews about their Breakfast.

Stayed: November 2017, travelled as a couple
1  Thank Berkmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Manager at Furama Bukit Bintang, responded to this reviewResponded 4 weeks ago

Thank you Berkmans for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

Furama Bukit Bintang

Really nice hotel. We had a twin deluxe. The room is so spacious. Huge bed with room service. Massive windows looking out at the city. There’s an extra room with another flat screen TV which you could call a lounge. Coffee/tea facilities. Mini fridge, safe, ironing board, hairdryer and wardrobe.
Lovely walk in shower with free shampoo etc. 2xbottles of water free every day.

If your room is untidy you could get a 90RM fee. Treat your room like you would your house.

Gym, swimming pool and restaurant on level 3.

Reception can be a little slow at times with the volume of people. Maybe dedicated staff should be appointed. ie check in only and questions etc.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with statravel.com
1  Thank Gavalaa8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Manager at Furama Bukit Bintang, responded to this reviewResponded 29 November 2017

Dear Gavalaa8,

Thank you for your review.
We are glad that you had an overall pleasant stay with us.
Your feedback has been noted for further improvement.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

At first it was hard to make this hotel honor their lowest rate guarantee, but at the end cheaper rate was given.

Hotel is 5 minutes walk from Timesquare Mall and 12 minutes walk from Changkat.
Breakfast is quite good, better than Malaysian hotel standard. Cleanliness of hotel is good and service is great.

There is a bit of an extra noise due to two construction sites next to it.

Room Tip: Buy the breakfast day before from the reception for better rate
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  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Manager at Furama Bukit Bintang, responded to this reviewResponded 29 November 2017

Dear Peter,

Thank you for your review and for having stayed with us.
We have taken note of your feedback and will check with the division concerned.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

I can assure u that the hotel is very good. But itsjust the location. Many would say its near to berjaya timessquare... it would be safe if you walk around in theday. But at nite it would be very not safe. Just remember to get advise for the bellboy.. on where to go... well according to them theres a lot of cases happen. Just be careful.
Breakfast was great...
Just because of the location of the hotel i would not recomend others to furama.

Stayed: October 2017, travelled with family
Thank Burn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Manager at Furama Bukit Bintang, responded to this reviewResponded 29 November 2017

Dear Burn,

Thank you for staying with us as our guest and we have taken note of your review feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

My friend and I stayed here for 3 nights while we were visiting Kuala Lumpur. As soon as we entered, we were treated so, so well. We were upgraded free of charge to an executive suit. Our room was spacious and had a beautiful view of the city. Everything from the food to the pool was perfection and we could not thank the staff enough for their hospitality. We truly did not want to leave as we thoroughly enjoyed our stay. We would recommend this hotel to anyone! It is hard to find a hotel this good for such a small price!

Stayed: November 2017, travelled with friends
Thank Hannah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Manager at Furama Bukit Bintang, responded to this reviewResponded 16 November 2017

Dear Hannah,

Thank you for your lovely review, we appreciate it very much.
We are indeed happy to hear that you had such an enjoyable stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Travel period: 12th-14th Oct 2017

Made reservations directly through the Reservation Team. Requested for the double beds to be merged together. Although they had attached the special request for me but however, this message was not conveyed. As i viewed the room accorded, the beds were still separated.

Upon check-in and check-out, the Front Desk team were not friendly. There were no smiles or happy vibe i felt during my stay with them. Wonder how they were accepted in the front line...

However, the CONCIERGE and RESTAURANT staffs (sorry i didnt managed to get all of your names) were very friendly and helpful. The concierge staffs helped out a lot for my family, from the stroller to the luggage to my shopping bags. As for the restaurant staffs, they served me their special omelette and helped fill up my flasks of hot water. Well done teams! You all had made my stay a lot better.

The hotel really needs to do serious upgrading tot he rooms as there were some strange smells. Luckily i brought my own diffuser. Helped a lot for me especially with a baby in the room.

One disgusting factor: As i was about to use the baby chair provided during breakfast, i did not hesitate to ditch it as it was very filthy! Cant imagine putting my baby there.

Hope the hotel really take actions on the areas mentioned.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank DhilahYusoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FuramaBukitBintang, Manager at Furama Bukit Bintang, responded to this reviewResponded 16 November 2017

Dear Dhillah,

Thank you for your review and we wish to sincerely apologise for any unpleasant experiences you encountered during your stay with us.
Your comments have been highlighted to the divisions concerned for improvement.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Furama Bukit Bintang

Address: 136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#40 Business Hotel in Kuala Lumpur
#47 Luxury Hotel in Kuala Lumpur
Price Range: $57 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Furama Bukit Bintang 4*
Number of rooms: 433
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Also Known As:
Furama Bukit Bintang Hotel Kuala Lumpur

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