The value of this hotel is immense. The location is dead in the middle of Bukit Bintang and a walking distance to almost everything in the area. The staff are super helpful and friendly and always go the extra mile for you. The rooms were spacious and clean and very modern considering the exterior look fo the hotel looks a bit dated. All in all, a fantastic stay and 10/10 would recommend to others if you are ever in Kuala Lumpur.More
Booking.com
StayForLong
Vio.com
We were in town for friend’s wedding, 2nd time to stay here and we had very good experience this time. The previous time was before the pandemic when the lounge was under the renovation.
Room - Our room was upgraded which was awesome, the cups are too small to tea, requester for a tea pot from the executive lounge for tea but didn’t received any, in the end I decided to carry one by myself from the lounge after checked with the staff.
Executive lounge - looked very classy after the renovation. Foods are not bad, limited choices of the cocktails in the evening and salad bar. There’s no view from the lounge except the lobby, it will be nice if there is.
Will come back here again when we are in town next time.
Dear EBTL,
Greetings from all of us at JW Marriott Kuala Lumpur. Thank you for staying with us and taking the time to review your stay.
My team and I are delighted to read that you had a good experience and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service, and I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here.
Thank you again for staying with us, and we look forward to welcoming you back soon.
Best Regards,
Maxine Jernal
Resident Manager
Excellent location and services with the room overlooking the most famous pavilion shopping center and color-lighted fountain at night.
The room is spacious and relatively modern.
The remodeled executive lounge has great services during B/K, tea time, and happy hours. One major shortcoming is that the lounge has no window view and feels dark.
Kudos to Vivian Yay, duty manager for her tireless and kind assistance and attention given to us, Also thanks to the front office manager Johnan Kuah for his professional and patient helps offered to us.
Dear AllenMadison,
Greetings from all of us at JW Marriott Kuala Lumpur. Thank you for staying with us and taking the time to review your stay.
My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service, and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here.
Thank you again for staying with us, and we look forward to welcoming you back soon.
Best Regards,
Maxine Jernal
Resident Manager
Stayed a night at JW Marriott Hotel Kuala Lumpur to attend my cousin's wedding dinner on the 13th November & enjoyed the stay at JW Marriott Hotel Kuala Lumpur.
The associates at JW Marriott Hotel Kuala Lumpur (Fadzillah, Fira & the male associates that I spoke to on the phone with from reservation; Sarah & Rachel from the front desk; the various banquet associate & the associates from Shook!) were very helpful and friendly .
In terms of the room, me and my family had two rooms and were placed on the second floor at the new wing and me and my family like how big and spacious the room. We also didn't mind not having the view at all as we had a connecting room and did not have to deal with the noise from the outside.
Food wise was extremely delicious and had a lot variety to choose from.
The only negative points that I had during my one night stay at JW Marriott Hotel Kuala Lumpur was that I was not able to link my reservation to my Marriott Bonvoy App. On top of that after checking in, when heading to our rooms at the new wing, we got lost and confused because the layout was a bit confusing and that there was no clear signage to get to the rooms.
As a whole, JW Marriott Hotel Kuala Lumpur deserves a 2x .
Dear Kandilistk,
Greetings from all of us at JW Marriott Kuala Lumpur. Thank you for staying with us and taking the time to review your stay.
My team and I are delighted to read that you had a perfect one-night stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service, and thank you for your kind recognition of the team's efforts and, in particular, from Fadzillah, Fira, Sarah and Rachel, who made it that much more special for you. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here.
Thank you again for staying with us, and we look forward to welcoming you back soon.
Best Regards,
Maxine Jernal
Resident Manager
I stay at this hotel for many times already since 2018.
All Staff at front desk and executive lounge are friendly and helpful.
The excutive lounge is spacious and in decent decoration.
Always my no. 1 choice at Kuala Lumpur
Dear Happymonmon,
Greetings from all of us at JW Marriott Kuala Lumpur. Thank you for staying with us and taking the time to review your stay.
My team and I are delighted to read that you "feel like home" whenever you stay with us and that our hotel and services meet your expectations. We appreciate the opportunity you have given us to be of service, and I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here.
Thank you again for staying with us, and we look forward to welcoming you back soon.
Best Regards,
Maxine Jernal
Resident Manager
First of all I would like to thank the entire management of JW Mariott Bukit Bintang for giving us an early check in at 9am. We are a couple with a 9 year old kid and after an overnight flight, we reached KL very early. The staff at JW Mariott were welcoming and gave us the room at 9am without charging us anything extra.
Coming to the hotel, the location is perfect with shopping malls in and around the hotel. It is a 15 minute walk to the Petronas Tower from the hotel. The room was spacious and the washroom was big with a bathtub and separate shower.
We wanted to use the swimming pool on a Tuesday, however it was shut for maintenance. But the hotel arranged for us to use the pool of the nearby Ritz Carlton where we were served fresh fruits and juice.
The only reason why I am giving a rating of 4 instead of 5 is that the breakfast buffet was average. If they could improve upon the selection with cuisines from different parts of the world. Also, there were issues with the TV not working and very few channels were there. If the hotel could improve upon these things then it would definitely add to the strength!
I would highly recommend this hotel when travelling to KL.
Dear Monzuu,
Greetings from all of us at JW Marriott Kuala Lumpur. Thank you for staying with us and taking the time to review your stay.
We appreciate the opportunity you have given us to be of service, and I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We will improve our breakfast selection to meet our guest's preferences.
Thank you again for staying with us, and we look forward to welcoming you back soon.
Best Regards,
Maxine Jernal
Resident Manager
