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Traveller rating
225
84
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28
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All reviews pavilion mall the banyan tree bedroom apartment overhead bridge platinum member enjoyable stay concierge team roti canai the club lounge check in was smooth love this hotel walking distance strategic location amazing hotel short stay late check buffet breakfast
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Reviewed July 26, 2022

Stayed here for two nights on a work trip. Experience did not start that well with a lack of concierge help with my baggage and a queue to check in despite holding highest Accor status possible. Improved from there. Room was decent big size but the bathroom had a strange design with the separate shower being too small to swing a cat in. The service was mixed to be honest. One extremely poor service staff in the hotel bar who just clearly could not care less about customer service rescued by a Manager who clearly did and went out of his way to provide exceptional service. The lounge is amazing huge with a great breakfast. Location is excellent right opposite a massive shopping mall.

Room tip: Don't know. Maybe a high floor?
Date of stay: July 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alex W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 20, 2022

Everything was good, room clean and tidy. Lobby had good design. All staff warm welcome me. Breakfast was good. I really enjoy stay here with my family. I will come back again when i come to Malaysia next time. Thank you

Date of stay: June 2022
Trip type: Travelled on business
Thank 205indahp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 18, 2022 via mobile

Gotten 14th floor a Grand Deluxe Room with quite an alright view. Room a little bit outdated. Old furnishings. Room was rather huge that was why we came here for 2 nights. Bed was good but pillows were soft and stinks and we asked for a new one. Check in around 3pm took a while though but it was alright. Room curtain could be better by putting an auto closing one instead of doing it manually. Breakfast was a large spread and taste mediocre. Staff was quite ok. Would come back for the location and size of room though.

Room tip: Ask for higher floor as there is construction on the next building.
Date of stay: July 2022
Trip type: Travelled as a couple
Thank faez18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 16, 2022 via mobile

Room

We booked 2 rooms in the same premium category. One of the room was superb with nice view, spacious and modern styled.

The other room appeared to be slightly smaller and lacked the modern stylist appearance. Minor inconvenience experienced was immediately addressed by swift service recovery by their front desk manager Mr Nizam. Goodos to Mr Nizam.

Service

Overall service was reasonable but the hotel seem to be recovering gradually from manpower constraint. Room was made only after 2pm. I believe the service would improve with more staffing.

F&B

The restaurant operates till midnight. We went for late night dinner at 10.30pm. a male Chinese staff reiterated that the food will take one hour to arrive. I am not sure whether he intented to manage expectations or wanted us to explore alternate options.

However, we were delighted by the Ritz Carlton service standard delivered by Mr Jomib. He patiently explained that the kitchen was busy and was extremely apologetic for the long wait. His mannerism, humbleness and service quality really stands out and circumvents any shortfall we encountered during the stay. Mr Jomib also greeted us pleasantly during breakfast and was eager to serve the guests. He tried his best to deliver the best possible service to guests. Mr Jomib reminded me of the service I experienced at Ritz Carlton. Mr Jomib is really an asset to Pullman and can be groomed as their F&B manager. Well Done and Thank you Mr Jomib.

Cleanliness

The hotel premise and rooms were clean.

Location

The hotel is located within walking distance to major shopping centres such as Pavallion, Fahrenheit, Lot 10.

Overall

A good hotel to stay.

Date of stay: July 2022
Trip type: Travelled with family
Thank BSManiam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 15, 2022 via mobile

We stayed in this hotel for seven nights and thoroughly recommend it. It's in a handy location, walking distance to public transport, malls, food courts, Jl Alor night street food market.
We had a room with a king size bed, we had booked for three people so had an additional trundle bed (which was comfortable) installed.
The room and bathroom were clean and maintained so all through our stay. Facilities were great. Bottled water supplied daily, tea and coffee available.
At breakfast, we were spoilt for choice! The variety of food was excellent. We always looked forward to breakfast time.
Staff at this hotel were all super attentive, from the concierge, porters, reception, cleaners, restaurant, pool staff. A special mention must go to Shima, from The Zone which is the games room for the younger guests, who is super friendly and has a great rapport with her young guests. My grandson loved The Zone.
Would definitely come back to this hotel.

Date of stay: July 2022
Trip type: Travelled with family
Thank dinnyh204
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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