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Traveller rating
5,442
1,258
329
144
119
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75 - 80 of 7,292 reviews
Reviewed November 22, 2022 via mobile

From the moment we checked in on level 24, we were greeted with friendly, approachable staff always willing to assist. A special thank you to Kevin for ensuring another successful stay. In a country where customer service can be uncertain, it is always a pleasure to stay here.

Date of stay: November 2022
Trip type: Travelled with family
Thank 183tanias
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 22, 2022

Dear 183tanias

Thank you for your positive feedback which will deeply inspire Kevin and our team.

I am truly happy to hear of your wonderful stay and look forward to welcoming you back for another exceptional experience on our Club Floor!

Cheers
Christian Tavelli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 22, 2022 via mobile

The staff is excellent and support around my trip in terms of check in and check out was great. Hotel has ample services. It’s located conveniently to get around the city.
Could serve better coffee at breakfast and a few more local options

Date of stay: November 2022
Trip type: Travelled on business
Thank 194tripper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 22, 2022

Dear 194tripper

Thank you for your compliments on our exemplary service and our hotel’s strategic location in the city. We have also noted your comments on our breakfast spread for review to enhance our guests’ palate.

It is our pleasure to have you with us and we look forward to see you when you are back in KL.

Best regards
Christian Tavelli
General Manager

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Reviewed November 21, 2022

Easy and fast check in at the counter. All staff are helpful and did their job professionally. Rooms are clean. Facilities provided are well maintained and available as mentioned during check in. I am so happy that I chose to stay at MO KL.

Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank aliaaroslan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 22, 2022

Dear aliaaroslan

We are delighted to receive your fantastic feedback and to know that we have achieved our mission to present you with a memorable experience at Mandarin Oriental.

Thank you for staying with us and we hope to see you again soon!

Cheers
Christian Tavelli
General Manager

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Reviewed November 21, 2022

Honestly, it has been one of the best hotels stays I've ever had - and I've had a lot!

Location, Hotel Building (being an Architect myself) & Service were up to perfection! Particularly the staff who were amazingly friendly and very supportive.

As such, I am now intrigued to check in into M.O. Doha, Qatar where I have been residing for the past 15 years. Highly recommend at any time!

Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank mahfouda2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 21, 2022

Dear mahfouda2018

We are elated to receive your brilliant review which a firm testimony of what we have to offer our guests.

Your positive feedback will deeply motivate our team as we know we have accomplished our mission to completely delight and satisfy our guests.

Thank you for your loyal support and high recommendation of our hotel. We look forward to see you when are next in KL!

Warmest regards
Christian Tavelli
General Manager

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Reviewed November 19, 2022 via mobile

Very good location which provided easy access to the mall and the Petronas tower. The hotel staff are very professional and accommodated last minute requests like transportation arrangements. The rooms very good and spacious.

Date of stay: November 2022
Trip type: Travelled on business
Thank 345junied
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 20, 2022

Dear 345junied

Thank you for your glowing review on our hotel’s excellent service and strategic location in the city.

It was a pleasure to have you with us and we look forward to see you again in the near future.

Cheers
Christian Tavelli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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