I booked a stay here on each leg of a family trip to Australia and we found that it really took the sting out of our jet lag. Our room was extremely comfortable: great beds and pillows, wonderful shower and pleasant touches in the room e.g. a kettle and teabags (often an annoying omission in luxury hotels), a decent iron and ironing board, free mineral water and lots of free fruit.
The breakfast buffet was enormous in terms of choice although I would have settled for a smaller range of food cooked to order. My daughter however was walking on air at the sight of the chocolate fountain and the choice of pastries. Next time I would consider upgrading to the Horizon Club for a more peaceful atmosphere at breakfast: the main restaurant is busy and noisy and not somewhere to linger with coffee and the papers.
the staff were very helpful: offering hotel umbrellas during a downpour, supplying first aid when my daughter grazed her leg, offering lollypops as we waited for a taxi.....nice little touches that were all appreciated.
The pool area is small but comfortable and we appreciated the free fruit and iced water. The lobby is an inviting space for tea or drinks. We mainly ate in the LG2Go cafe for quick and cheap sandwiches and drinks but found room service fast and pretty reasonable in price for a hotel of this quality.
I loved our stay here and would definitely go back.
- Official Description (provided by the hotel):
- Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more less
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- Also Known As:
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur