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All reviews shopping mall legend hotel pwtc station coffee house club suite spacious room free upgrade swimming pool excellent stay public transport easy access upon check pleasant stay enjoyed my stay hotel lobby buffet breakfast twin towers
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Reviewed April 4, 2018

we are regular guest at sunway hotel, it was a beautiful stay at the suite, Rooms were excellent with enough space for my family.. the hotel was very clean and well maintan, breakfast has wide selection of food for all tastes. Concierge Staff are very knowledgeable and friendly too.

Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank HoneyFiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this reviewResponded April 6, 2018

Dear HoneyFiona,

Thank you for taking the time to review your stay in such detail. I was delighted to read your comments and to that you enjoyed your 5 star hotel experience in the special atmosphere of Sunway Putra Hotel. We aim to provide an exceptional and memorable experience for our guests, and to deliver the very highest levels of service. I am so pleased you were well looked after by my colleagues - the concierge staff and most importantly that you found the room was clean and well maintain.

We do hope you will return to Sunway Putra Hotel again very soon.

Thank you.

Kind regards,
Michael Monks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Room was great. Facilities are perfect. Services were great. Hope to stay here in the coming trip. Would recommend to everyone to come and stay here. Comfortable. Satisfying. Excellent. Nothing could be better.

Date of stay: March 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank mhaziq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this reviewResponded April 5, 2018

Dear mhaziq,

Your kind commendations of our property and services just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. We look forward to welcoming you back soon, and hope that your next visit with us will be as pleasant as the previous one.

Thank you.

Kind regards,
Michael Monks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Our room is quite noisy because the room is located next to room service in and out door. so every time the room service person went through the door, i experienced a loud and annoying sound from his trolley (which he banged and shouting/talking to someone). The bed sheet is quite dusty. Im having a hard time sleeping that night as my skin is so itchy as i am sensitive to dust. i also can feel the sand beneath my comforter. T_T

Room tip: Please Check your cleaning staff works as i hope i wont experience the same situation ever again. and please next time let me know if you are putting me next to room service door. i woke up frustrated that morning and went straight to my meeting. i love waking up fresh in the morning. but that day is not my day!
Date of stay: March 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank azraaaqeela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this reviewResponded April 6, 2018

Dear azraaaqeela,

My sincerest apologies for the inconveniences you experienced during your stay with us recently. Providing our guests with the best possible hospitality and service has always been our mission. Nevertheless I thank you for taking the time to highlight this matter as it is only through feedback such as yours that we are able to learn of our shortcomings and further better ourselves in order to provide seamless service to our valued guests.

In regards to your claim on our non-attentive staff, the lack of respect showed by the staff with loud sound of trolley being pushed, the failure in cleaning the room and bed sheet, I am disheartened and extremely disappointed that we failed to keep our promise to provide you with a less that stellar hotel experience. Rest assured that remedial action has been taken on the service area which require improvement.

Once again, please accept my sincerest apologies for any shortfall in our ability to provide you with the highest levels of service possible.

Thank you.

Kind regards,
Michael Monks
General Manager

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Reviewed April 4, 2018

I stayed at deluxe room - super spacious and carpeted. I was happy with the king size bed and medium size tv.The hotel is just next to a mall - very convenient to find food, clothes or even souveniors

Date of stay: March 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Norasyikin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this reviewResponded April 5, 2018

Dear Norasyikin S,

Thank you for staying with us recently. My team and I are honored to hear about your fantastic experience you had with us during your stay. It is certainly a great reward to read such praising feedback from a valued guest. We certainly look forward to welcoming you back to the hotel in the near future.

Thank you.

Kind regards,
Michael Monks
General Manager

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Reviewed April 3, 2018

I stayed with family at Sunway Putra Hotel from 25-25th March, 2018.
It was wonderful experience to stay with fine dinning option in terms of of variety of continental food including Indian Cousine.
Rooms were excellent with enough space for the family members up to 04 with modern fitting & fixtures, swimming pool etc.
Lovely attraction as good center place to live with connectivity by LRT, MRT and local transport.
We reached there at 0930 hrs; and they accommodated us at the same time without any delay.
One Indian restaurant called MUGHUL MAHAL, operated by one of punjabi from Ludhiana at KL Tower, Upper ground floor at Menara Kuala Lumpur. They are also providing home / hotel delivery as per your convenience.
Must visit.

Room tip: i had stayed at 32nd floor with good west side view along side of net of roads.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank jack2488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this reviewResponded April 5, 2018

Dear jack2488,

Thank you for taking time to share your excellent 5-star review of the Sunway Putra Hotel! It is truly pleasing to know you had enjoyed the wide selection of breakfast spread prepared. While the breakfast buffet spread caters for tastes from around the world, please do let us know if there is anything you find is missing and we will do our best to accommodate your needs. Indeed the location of our hotel is conveniently located, 5 steps away to LRT station and adjacent to Sunway Putra Mall, great for shopping and dining. We are also delighted to learn that our rooms and the hotel facilities met your needs and expectation and the overall stay experience had been perfect.

We thank you for choosing to stay with us at the Sunway Putra Hotel and we hope to have the pleasure of welcoming you back to stay again.

Thank you.

Kind regards,
Michael Monks
General Manager

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