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“No so Pleasant Stay”

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Hotel Grand Continental Kuala Lumpur
Ranked #133 of 342 Hotels in Kuala Lumpur
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No so Pleasant Stay”
Reviewed 21 February 2012

I had booked the Hotel through an agent who said that it was the best amongst the Hotels that was given to me as options. I regret the fact that I went by my agent's word and not the feedback given in trip advisor. We were 7 office colleagues travelling together. We reached the hotel at 3 am and were actually tired after travelling for long. The person at the reception took more than half an hour to check us in. There was no one to take our baggage to the rooms. The only AC working properly in the hotel was the one at the lobby. AC in the rooms were not working at all (we had booked 4 rooms). You had to leave it on for 3-4 hours for it to half any sort of cooling. I had been told that we were given the better rooms in the hotel. I pity the people who would be staying in the not so "Superior Rooms". There was water dripping throughout the night from the taps in the bathroom. the bathroom in the hotel was worse than most 3rd grade hotels in India. Unlike most hotels these people actually charge you for using an universal adaptor. The only good thing was the morning breakfast buffet. What my ultimate experience is that the Hotel is neither "Grand" neither is there anything "continental" about it. Not recommended for anyone.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Debu1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Chinese (Simplified) first
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English first
Mumbai
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 January 2012

i would never recommend this place to any one.. will never check-in there again, the A/c cooling in this hotel is pathetic.. We were offered to changed the room as A/c didnt cool after checking-in, but to our utter dismay even after changing the rooms twice, the A/c cooling was the same... ultimately it seemed that the there standard of cooling is too low (though the reception staff falsely gave us excuse of A/c system of whole hotel is down). Then although this wasn't enough, the so called Hot Water in shower was not at all Hot enough. The rooms were terribly dated, decades old decor & though clean enough but in shabby conditions (all 3 rooms i checked in & not just 1). How is it rated 4 stars??? only thing good i find about this room was the Petronas + KL Tower Views & Free WIFI, thats it. Though low on rates but you can get much much better hotels around at this rates.

Room Tip: Some of the rooms have 2 windows to add some value to your stay at this place
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank KapsLOG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuala Lumpur hotels

Hyderabad, India
Level Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 13 January 2012

We stayed one night on the 29th Dec 2010 (One year earlier).

The hotel has a very good view of the Petronas towers and it was quite scenic at night.

The rooms were reasonable, clean and so were the bath rooms.

We were on the 23rd floor and the access was good.

Good value for money and within walking distance you can reach couple of malls.

The restaurant did not having any thing for our vegetarian fare.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bramgopal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bremen, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2012

I had to change from the Renaissance(as was booked out) and needed a few days in another hotel. Well I don't know who reccommended me this one but I wish I hadn't listened. The area is dodgy at night, the room smelt of strong mosquito repellent and the woman downstaris in the bar was the most unfriendly woman I've met in Asia. As a guest I wanted some Ice sent to my room and she said that she can't afford to give me any as they need it for themselves!!! What kind of attitude is that? The breakfast was also substandard. Stay away from this place!

  • Stayed February 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VRaders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 January 2012

Worst hotel to stay in. Worst service and Rude Reception Staff. Unhygienic (Bed Sheets, Towels, hot water kettle not cleaned from months), Found bed bugs in bed (this is real m not kidding). Please do not stay in this room.

Room Tip: Please do not stay in this hotel...... this is the best tip......
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RohanPatil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 January 2012

Steer clear of this one. Unlike other reviews the staff was friendly enough but the hotel itself is terrible, very very dated. Really in need of a total overall. Charming aspects include chipped linoleum, dirty bathrooms, stained blankets and overall shabby decor that hasn't been updated since at least 1972. Breakfast appalling.
If I had expected all this fine but when I booked the room the picture was far different! And four stars? Yeah right.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poboysammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 December 2011

Just don't stay........... that's all I can say. I couldn't stay at Hotel Citrus due to cleanliness so came to this hotel. The room was not cleaned at all. Smelly. Old hotel so the condition of wall, carpet, bed, furniture was all bad condition. Checked in at night 9:30pm; Order food for room service for my daughter; Food didn't turned up till 11:30pm; My daughter slept; Went down to cancel the food order; the guy in charge just threatened me, shouted on me and said just to go back to the room and wait for the food..... whenever it is ready. Order cannot be cancelled and they will charge the money. A can of coke cost 1.80 Ringit, they charged me 12 Ringitt (more than 6 times); I was so scared to talk to these people..... just paid my bill next morning and left to another hotel

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Grand Continental Kuala Lumpur

Property: Hotel Grand Continental Kuala Lumpur
Address: Jalan Belia / Jalan Raja Laut | Chowkit / Putra WTC, Kuala Lumpur 50350, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Spa Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Grand Continental Kuala Lumpur 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
Centrally located in the heart of Malaysia capital, a towering block of 27 stories. Consists of 309 guest rooms and suites. Hotel Grand Continental boasts of a magnificent view of the Petronas Twin Towers (KLCC) and it is surrounded by banks, government offices and business district. Putra World Trade Centre (PWTC), General Hospital, National Heart Centre, Maju Junction, Sogo Shopping Centre, The Mall Shopping Complex and the tourist attractions are just nearby the hotel. The Sultan Ismail Light Rail Transit (STAR LRT) Station and Medan Tuanku Monorail Station are within walking distance. ... more   less 
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Also Known As:
Grand Continental Kuala Lumpur
Grand Continental Hotel

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