I am staying at this hotel with a group of colleagues travelling for an event at the convention centre, which is just right next door.
In terms of location, this hotel is quite good. Covered walkway through the convention centre and underground tunnel to Suria KLCC, which also connects with the LRT KLCC Station. I am staying in the city-view room but I can see the twin towers the moment I step outside the hotel.
The service within this hotel is what got me. Last year, we had trouble with documents and shipments sent to be kept at this hotel, and somehow the hotel managed to lose that (eventually we figured out that they have it sent back to the courier to be sent away after they've signed for it!). This year, the shipment stayed within the hotel with much mix-up, thankfully, but they manage to do something else wrong.
First, when I checked in, they had my dates wrong - they had me leaving a day earlier even though I wrote very clearly on my reservation form (we did group booking) on when and which flight I am leaving with.
And what really upset me was that, even though our group book through the same booking form, we are getting drastically different treatments. Some of our group members are getting newspaper delivered to the door, fruits in their room, and breakfast with the package, and some of us are getting nothing, even though we are paying for the same deal. Worse yet, when we try to get our breakfast back (I don't really care for the newspaper and the fruits), and bringing our confirmation to them, they refuse, saying that we need to have a specific code from reservation, which reservation never manages to produce.
The hotel claims to offer wifi access throughout now, and they do - but having wifi (even full reception with all the bars filled) does not guarantee that you will get reception within the room. For example, in my room, the only way I can have a decent skype conversation with my friend is if I am lying on the bathroom floor by the tub. If I wanted to sit comfortably on the couch they have in the room? Sorry, no connection.
And I have to agree with another reviewer above - the music is extremely loud from the hallway!
For the price they are charging, I would much rather stay at Hilton or Novotel or Crowne Plaza, and that's likely what I will do the next time.
- Official Description (provided by the hotel):
- Traders Hotel, Kuala Lumpur is a contemporary city centre hotel that caters to smart business and leisure travellers. This hotel in Kuala Lumpur offers 571 stylishly appointed rooms and suites in the heart of the city, just opposite the Petronas Twin Towers. Guest Rooms: Traders Hotel Kuala Lumpur offers value accommodation with a range of amenities and facilities combined with an exceptional level of service that is distinct from other KL hotels. Traders Club: Traders Club rooms offer an enhanced level of service, comfort, and convenience for busy travellers, including a personal concierge. All rooms on the Traders Club floors are non-smoking and have exclusive access to the Traders Club Lounge on level 32. Suites: Suites at Traders Hotel, Kuala Lumpur offer spacious and luxurious accommodations. All suites offer a separate sitting area that is perfect for relaxed business meetings, and a choice of dramatic park or city views. All our guests enjoy complimentary WiFi broadband access throughout the hotel premises and in the hotel limousine during airport transfers. It's the freedom smart Travellers know at Traders Hotel, Kuala Lumpur. Restaurants: Traders Hotel Kuala Lumpur provides a fine selection of restaurants in Kuala Lumpur to satisfy your culinary requirements. Enjoy some of the city’s best steaks in intimate elegance at Gobo Upstairs Lounge & Grill on level 6. For more casual dining and popular entertainment, sample Western and Asian fare under an animated light show at the Gobo Chit Chat on level 5. Lounges & Bars: Enjoy the creative cocktail list at the Gobo Upstairs Lounge. A tourist attraction in its own right the famous SkyBar is a cosmopolitan open-air rooftop cocktail bar and a must for any visit to KL. Happy hour runs from 11am - 9pm. ... more less
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- Also Known As:
- Traders Hotel, Kuala Lumpur Hotel Kuala Lumpur
- Traders Kuala Lumpur
- Traders Hotel Kl
- Traders Kl