I was suprised that a Novotel could be this dated. We only stayed one night here and i thank god it was only one night to be honest. I redeemed my accor group points for the room and almost instantly regretted my choice and should have tried the Pullman nearby instead.
It is a novotel but the amenities were not at par with the name it carries. Bathroom's shower head was leaking so what we had wasn't really a shower but more to a "hose" bath. Toilet was a bit yellowish. It was supposed to be a NON SMOKING hotel but i can definitely smell cigarette smoke from my room. Like i said, as it was only one night, i didnt bother to complaint.
THE WORST PART of it all : The check in and check out. Service at the front desk was so slow! There was only one staff manning the desk at checkout on a friday at 1pm. I wonder why is that.
I do hope renovation and staff training are in their plans as this is definitely not my choice anymore for KL hotels.More
- Free Wifi
- Breakfast included