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Reviewed February 1, 2012

Pan Pacific is a Chinese outfit and is not a bad hotel by any stretch of the imagination. Rooms are clean and comfortable but bathrooms are a bit dated and could use a facelift. The staff are very helpful and the general service is excellent. Breakfast is good enough, with a wide selection for both Asian and European guests. The hotel is in the red-light district of Malate and you will get a lot of hookers, drug dealers and Viagra peddlers fronting you every time you step out of the hotel. Despite this Malate is actually quite safe and clean compared to most parts of Manila. A big plus is Robinson’s Mall literally 2 minutes’ walk away, where you can find a wide variety of food and supplies. Also the Cuban place down the street serves great tapas. Manila is a very poor city, and for the vast majority of its inhabitants every day is a struggle to stay alive, so take care when moving around. Hunger and disease are rife and people are understandably desperate and may see you as their next meal ticket. If you have any doubts then stay in the sanitized western enclave of Makati. There, the poor are kept out by heavily armed guards owned by the corporations.

Date of stay: November 2011
  • Trip type: Travelled on business
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3  Thank JohnCY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded February 23, 2012

Dear Valued Guest,

Thank you for staying with us.

We have noted your comments about our Hotel and we are glad that you generally enjoyed your stay. We are working closely with our local authorities to futher improve and clean up our surroundings.

We hope to have you back with us soon.

Sincerely,

Aubrey Ada
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2012

Great service. Clean and very comfortable rooms. Nice little pool. The neighborhood is a bit mixed with tons of Korean, Asian restaurants and also a lot of KTV and Grilie bars.....So it's not exactly a family-friendly neighborhood at night...

I stayed 2 nights and everything was really good.

Date of stay: January 2012
  • Trip type: Travelled with family
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1  Thank TravelRaoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded February 20, 2012

Dear Valued Guest,

Thank you for staying with us.

We are glad to know that you generally enjoyed your stay with us. We just completed our room refurbishment last August and we wanted it to be more comfortable and functional for all our guests.

We hope to welcome you back soon.


Sincerely,

Aubrey Ada
Director of Rooms

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Reviewed January 29, 2012

If you are travelling to Manila on business and care about where you stay, then stay at the Peninsula or Shangri La. This hotel is dated tired and located in a seedy area. You ate much better off staying in the top hotels of Makati whivh is the business centre of Manila.

Date of stay: January 2012
  • Trip type: Travelled on business
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1  Thank catsandcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded February 20, 2012

Dear Valued Guest,

Thank you for staying with us.

We have noted your comments about our Hotel and our location. The management of the hotel is exerting all efforts to improve the internal and external of the Hotel so we can give better comfort and service to all our guests.

We still hope that you will try us again when you come back to Manila.

Thank you.

Sincerely,

Aubrey Ada
Director of Rooms

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Reviewed January 28, 2012

They provided us a connecting Suite and Double room as requested. Both rooms are very spacious and nicely decorated. The furniture are contemporary and very well maintained. I find the rooms very clean and the amenities are good. The service is impressive and we felt very well attended. I find the location very very convenient as it is in downtown Manila and near the shopping centers and restaurants. The breakfast buffet spread are also nice and there were many selections to choose from.

Date of stay: December 2011
  • Trip type: Travelled with family
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1  Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded February 17, 2012

Dear Valued Guest,

Warmest greetings from Pan Pacific Manila! Thank you for sharing your experiences in our Hotel.

We are pleased that you liked our newly renovated rooms. We really wanted to make our rooms more comfortable and functional. We hope you will be able to come back very soon.

Thank you and let us know should you need assistance on your next reservation.

Sincerely,

Aubrey Ada
Director of Rooms

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Reviewed January 27, 2012

-spacious, modern, clean rooms and toilet
-internet and big working table for business people
-comfortable bed, and you can ask your butler for pillow preferences!
-good service! friendly staffs
-quality is very good. and if you are fond of collecting hotel souvenirs like sewing kit and stuffs, this is the place to be
-near robinsons mall (walking distance), roxas blvd, manila bay, mall of asia, manila ocean park
-wonderful dining experience -- overlooking manila

Date of stay: January 2012
  • Trip type: Travelled solo
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2  Thank si_kat07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded February 17, 2012

Dear Valued Guest,

Thank you for staying with us and for taking the time to share your experience. It is a pleasure to be recognized.

We hope to be able to welcome you back in Pan Pacific Manila.


Sincerely,

Aubrey Ada
Director of Rooms

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