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“Beautiful Rooms, Location critical”
Review of Pan Pacific Manila

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Pan Pacific Manila
Ranked #1 of 109 Hotels in Manila
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
217 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Beautiful Rooms, Location critical”
Reviewed 14 February 2012

There is not much you can do in Manila but go shopping, so the Pan Pacific is nice if you want to go to the huge Robinsons Mall. Besides that its more or less "slums" around the hotel. Not a place you want to walk by yourself at night.
The executive rooms are stunning and TOP notch. Lots of room with a unique bath. Quite funny that they still have a 11 inch old TV besides the bath tub :D
The breakfast and the view is unbeatable. The pool is small but very well placed and the ambience is great.
Wonderful hotel to stay over on your trip to the small islands to heal your jetlag.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 4FR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 24 February 2012
Dear Valued Guest,

Thank you for staying with us. Thank you also for the very descriptive comments about our Hotel.

We are glad that you enjoyed our newly refurbished rooms, buffet breakfast and swiming pool. We have shared your comments with the Management Team and Butlers.

We hope that you will stay with us again when your travel plans bring you back to our city.

Thank you very much.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,191 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 February 2012

It was a great stay - The service crew very super polite and great experience, except the location of hotel

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Well travelled B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 24 February 2012
Dear Valued Guest,

Thank you for staying with us.

We appreciate your comments about our service. We have also noted your feedback about our location and we are in close coordination with our local community so we can further improve on this.

We still hope that you will come back and stay with us again.

Thank you very much.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 February 2012

My girl friend and I stayed there for two days to recoupe from the long flight over from the states before heading down to Davao. The Hotel was nice, not The most eligant in the world but the sweet we stayed in was four star. What really made the hotel was the service of the staff. I can't enough kind and praising words for them. The breakfast buffett was also very nice and I enjoyed the mixture of all cultures in one hotel. The hotel truly has an international apeal.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank johnghawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 24 February 2012
Dear Valued Guest,


Thank you for staying with us and for sharing your encouraging comments.

As a Butler Service hotel, we capitalize on the genuine warmth and hospitality of our Butlers. This is what sets us apart from other Hotels and we are pleased that you have recognized it.

We hope to welcome you back soon.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, UAE
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 February 2012

This is the eighth time I have stayed in this hotel over the past five years, and I have been amazed from the first time, which was in July 2007, till today with the level of service from the door man who opens the door at the entrance to every single staff you encounter during your stay. The service levels I experience here are truly exceptional and a great credit has to go to the management for maintaining this very high level of service day after day... 

Apart from the service, the rooms are fabulous with everything you need for a great business traveller. The rooms are very spacious with a large dedicated worktop area, very spacious bathroom and the rest as what you would expect from any top five star property. The hotel has a small but a very cosy pool, gym and a jacuzzi and the selection of breakfast, in room dining menu etc are excellent and offer great variety, I really can't fault this hotel for the discerning business traveller. They have the legendary butler plus service, essentially a butler would be at your doorsteps to resolve any issue you have, trust me these guys really deliver on this lofty promise, they have never let me down till date.

This is a typical business hotel and I would not recommend this for leisure travelers, however if you are looking for a top end business travel hotel in manilla, look no further, as you will truly be wowed.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rubes007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 23 February 2012
Dear Valued Guest,

Thank you for staying with us and for your loyalty and support through the years. We are grateful for your very encouraging comments as well.

Our Butlers and the Butler Service is what really sets us apart from the other Hotels and we are glad that you appreciate it. We have passed on your comments to the rest of the Management Team and Butlers to further encourage them to continue what they do best.

Please do let us know when your traveling plans bring you back to Manila.

Thank you.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 2 February 2012

I was a solo male traveller, and if I had been travelling for bars and girls, this hotel would have been perfect...but I wasn't so it wasn't...

PROS first....great hotel. great rooms. great service. great food. I have nothing negative to say about the hotel or its standards...an oasis roof pool; a well stocked gym; a penthouse restaurant...it had everything.....my room was fantastic with tv in the tub...separate shower, study, dining room, and large bedroom...but views are limited to the bay....

CONS....it sits in an area which is bearable on the front doors...but rapidly deteriorates within 100 yards. Girls selling themselves; kids trying to pick your pockets; shemales approaching you; and assorted others trying to sell you drugs or sex drugs...I felt VERY uncomfortable, and I was advised to not walk on the roads behind the hotel under any circumstances...

I ended up taking cabs to get to the Greenbelt and SM malls ...where you felt comfortable and safe....

I say again that if I had not been a single man, it may have been much less uncomfortable, but that was my experience...

Absolute shame because I loved the hotel, but if I were returning, I would be booking at Makati or further afield to avoid this area of Malate

Room Tip: upgrade rooms are excellent
See more room tips
  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank khyberpass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 23 February 2012
Dear Valued Guest,

Thank you very much for staying with us.

We note that you generally enjoyed your stay with us. However, we also note the areas for improvement that you have pointed out.

Thank you for your feedback and we hope to have you back with us soon.


Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 1 February 2012

Pan Pacific is a Chinese outfit and is not a bad hotel by any stretch of the imagination. Rooms are clean and comfortable but bathrooms are a bit dated and could use a facelift. The staff are very helpful and the general service is excellent. Breakfast is good enough, with a wide selection for both Asian and European guests. The hotel is in the red-light district of Malate and you will get a lot of hookers, drug dealers and Viagra peddlers fronting you every time you step out of the hotel. Despite this Malate is actually quite safe and clean compared to most parts of Manila. A big plus is Robinson’s Mall literally 2 minutes’ walk away, where you can find a wide variety of food and supplies. Also the Cuban place down the street serves great tapas. Manila is a very poor city, and for the vast majority of its inhabitants every day is a struggle to stay alive, so take care when moving around. Hunger and disease are rife and people are understandably desperate and may see you as their next meal ticket. If you have any doubts then stay in the sanitized western enclave of Makati. There, the poor are kept out by heavily armed guards owned by the corporations.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JohnCY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 23 February 2012
Dear Valued Guest,

Thank you for staying with us.

We have noted your comments about our Hotel and we are glad that you generally enjoyed your stay. We are working closely with our local authorities to futher improve and clean up our surroundings.

We hope to have you back with us soon.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 January 2012

Great service. Clean and very comfortable rooms. Nice little pool. The neighborhood is a bit mixed with tons of Korean, Asian restaurants and also a lot of KTV and Grilie bars.....So it's not exactly a family-friendly neighborhood at night...

I stayed 2 nights and everything was really good.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelRaoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 20 February 2012
Dear Valued Guest,

Thank you for staying with us.

We are glad to know that you generally enjoyed your stay with us. We just completed our room refurbishment last August and we wanted it to be more comfortable and functional for all our guests.

We hope to welcome you back soon.


Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Manila

Property: Pan Pacific Manila
Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#1 Luxury Hotel in Manila
#2 Family Hotel in Manila
#2 Romantic Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
Reservation Options:
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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