We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,537)
Filter reviews
1,537 results
Traveller rating
904
473
95
37
28
Traveller type
Time of year
LanguageAll languages
More languages
904
473
95
37
28
Show reviews that mention
All reviews butler service top floor pillow menu welcome drink breakfast buffet large bathroom excellent hotel makati area business hotel robinsons mall luxury hotel late check robinson's place security bathtub adriatico beggars
Filter
Updating list...
82 - 87 of 1,537 reviews
Reviewed April 25, 2018 via mobile

My first issue with them was the coordination with the account manager handling our corporate account.

Considering that we are a big group attending an overnight seminar with a strict schedule, a good extra mile approach of coordinating the checkin process for the whole batch of tired guests would have been appreciated.

However, the receptionists did try their best to give us rooms fast.

The rest of the staffs are also attentive and genuinely caring.

The room itself looks dated. Good thing the bed, mattress, pillows were not spared with less than the best quality.

The buffet food feels a bit of a hit and miss but overall a good choice if for a short stay.

Stayed: April 2018
1  Thank jaysantosph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded April 30, 2018

Dear valued guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for electing to stay with us and recognizing our service quality.

We are delighted to know that you had a wonderful hotel stay and that you truly enjoyed the modern comfort of our facilities and the genuine hospitality of our Butlers.

Thank you also for your honest feedback as it allows to see opportunities for improvement and better provide you more memorable experience on your next visit. For the greatest value, remember to always book through panpacific.com for the best rates and benefits.

We certainly look forward to welcoming you back to your Home in Manila in the nearest future.
In the meantime, if I can be of any further assistance, please feel free to contact us at your earliest convenience.

Best regards,

Steph Cabrejas
Asst. Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2018

for families or if you don't want to see the night life scene in broad daylight. It's in a seedy night life neighborhood. If you're a reputable business person, this isn't the place for you, unfortunately. I attended Manila FAME and this was a sponsored room but once finished, I moved to another reputable hotel, The New World Makati.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
3  Thank LBDiCarlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded April 30, 2018

Dear valued guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for taking the time to share with us your experience during your recent stay with us.

We obviously deplore to learn that we were note able to create a most memorable hotel experience for you and it is unfortunate that our surroundings' reputation overshadowed our modern comforts and the genuine hospitality of our Butlers. We are truly proud to be chosen by Manila FAME as it is reflective of our our service quality and we hope we could have another opportunity to impress you.

In the meantime, if I can be of any further assistance, please feel free to contact us at your earliest convenience.

Best Regards,

Steph Cabrejas
Asst. Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2018

This is a great hotel. There are staff everywhere; and they are always eager to help. The breakfast buffet is very good. Rooms are great. And they probably have the best pillow menu I have encountered (true variety, not 5 soft pillows). If are not familiar with the Philippines or similar places, you may be a little nervous of the surroundings. You will make friends very quickly when you step out; but the area is safe.

Stayed: April 2018
Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded April 22, 2018

Dear valued guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for electing to stay with us and for taking the time to share with us your valuable feedback. We are delighted to read that you had a memorable hotel experience.and that you truly enjoyed the modern comfort of our facilities and the genuine hospitality of our Butlers.

Thank you for supporting our hotel and our Brand, I am really glad to know you will visit us again and continue to recommend our property.

Also, for the greatest value, remember to always book through panpacific.com for the best rates and benefits.

We certainly look forward to welcoming you back to your Home in Manila in the nearest future.
In the meantime, if I can be any further assistance, please feel free to contact us at your earliest convenience.

Best Regards,

Steph Cabrejas
Asst. Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 19, 2018 via mobile

Stayed at Pan Pacific Manila for a weekend staycation with my family, their butlers are very accommodating, hassle free check in and check out, thank you Jess and Alexis for our check out process, I was glad it was fast because we are in a hurry that time. Their foods at the Pacific Lounge was sumptous! Thank you Lauren for being hospitable.

Stayed: March 2018, travelled with family
Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded April 22, 2018

Dear valued guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for electing to stay with us and for taking the time to share with us your valuable feedback. We are delighted to read that you had a memorable hotel stay and that you truly enjoyed our seamless arrival and departure experience, our wide buffet selection, and the service excellence of our Butler.

Thank you for recognizing Jess, Alexis, and Lauren for their outstanding contributions in providing our friendly sense of hospitality. I shall definitely share your wonderful note with them and duly acknowledge and reward their effort.

Also, for the greatest value, remember to always book through panpacific.com for the best rates and benefits.

We certainly look forward to welcoming you back to your Home in Manila in the nearest future.
In the meantime, if I can be any further assistance, please feel free to contact us at your earliest convenience.

Best Regards,

Steph Cabrejas
Asst. Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2018

Great deal on the room rate, the customer service is 5-star all the way. From the check in to the check out, we felt welcomed, taken cared of and at home. The rooms were clean, spacious and modern. We will definitely be staying here again since it's near the airport and food and shopping were all accessible by walking! We travel with our toddler and they were quick to set up a crib where she would be able to sleep and play safely!

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank clazaro415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded April 16, 2018

Dear valued guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for electing to stay with us and for providing your valuable feedback.

We are delighted to read that we were able create a memorable hotel experience and that you truly enjoyed the modern comfort of our facilities, the convenience of our location, and the service excellence of our Butlers.

Thank you for supporting our hotel and our Brand, I am really glad to know you will visit us again and continue to recommend our property.

"Always check panpacific.com for the Besty Rates and Benefits"

We certainly look forward to welcoming you back to your Home in Manila in the nearest future. In the meantime, if I can be of any further assistance, please feel free to contact us at your earliest convenience.

Best Regards,

Steph Cabrejas
Asst. Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews