Location is a few yards across the Robinson's Place Manila entrance. You feel well secure as soon as you walk up to hotel, with CCTV security system and warm welcome from the guest service front desk agents. Being our first time in RGS, Jervis graciously upgraded our room to a suite. Building has 4 high speed elevators - all operational to service all 48 floors. Having arrived a day later, our room was still made available and ready for us. Room was clean and the sheets smells fresh. The room has the essential amenities for guests. Most importantly, the staff are all friendly. They always greet you and with a genuine smile. They are all helpful especially the housekeeping staff of Marivic, Tin, Jenalyn, Mary and Junie including their trainees. Front desk associates like Aaron, Charmaine and JM are well rounded, quick and patient in handling our requests. Jervis was always courteous and flexible in handling changes in my reservations. Having worked in a world class hotel chain and stayed in numerous hotels worldwide, all the RGS staff who I dealt during our stay shows a high level of hospitality and integrity. GM Karen has an excellent staff who performs way above to what I expected from our stay. We will surely stay with them again and endorse them to anyone visiting Manila.
- Official Description (provided by the hotel):
- Regency Grand Suites offers satisfyingly designed and affordable rooms that are located in levels where guests can get a stunning, panoramic view of Manila Bay’s sunset. Visitors can also avail of the hotel’s well-appointed amenities and services that are all arranged to heighten one’s comfort and convenience. ... more less
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