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Regency Grand Suites
Ranked #14 of 111 Hotels in Manila
Certificate of Excellence
Reviewed 31 July 2015 via mobile

Location is a few yards across the Robinson's Place Manila entrance. You feel well secure as soon as you walk up to hotel, with CCTV security system and warm welcome from the guest service front desk agents. Being our first time in RGS, Jervis graciously upgraded our room to a suite. Building has 4 high speed elevators - all operational to service all 48 floors. Having arrived a day later, our room was still made available and ready for us. Room was clean and the sheets smells fresh. The room has the essential amenities for guests. Most importantly, the staff are all friendly. They always greet you and with a genuine smile. They are all helpful especially the housekeeping staff of Marivic, Tin, Jenalyn, Mary and Junie including their trainees. Front desk associates like Aaron, Charmaine and JM are well rounded, quick and patient in handling our requests. Jervis was always courteous and flexible in handling changes in my reservations. Having worked in a world class hotel chain and stayed in numerous hotels worldwide, all the RGS staff who I dealt during our stay shows a high level of hospitality and integrity. GM Karen has an excellent staff who performs way above to what I expected from our stay. We will surely stay with them again and endorse them to anyone visiting Manila.

Stayed: July 2015, travelled with family
1  Thank smaranan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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174 - 180 of 270 reviews

Reviewed 28 July 2015 via mobile

The Hotel is best situated in the heart of leisure area of Malate,Manila.Malls is within reach like the Cool Robinson place where everything and anything u want is all in one place.Tourist attraction also within reach like Ocean park and most of all Best Sunset view from my room clinging to the best view of Manila.Truly worth remembering.

Stayed: July 2015, travelled solo
Thank B0yseR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2015

At first I was unsure how it was going to go being that the hotel is on 3 floors of a high rise condominium in Manila. I liked the fact that it is in a central location, I honestly don't have no complaints about this place as a matter of fact we have agreed to stay here again if we ever go back to Manila. And as my title says Melanie the cleaning lady made us feel very comfortable with her very friendly attitude.

  • Stayed: June 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Jiralden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2015 via mobile

This hotel is beside robinsons manila, with a lot of good restaurants. it is one of the best hotels around the area. They have almost complete amenities with the right value. On our second day, we just had a little conflict with the receptionist regarding transferring us from deluxe studio king room to a premier studio king room, they dont have a fix rate. I mean the money is not worth just because the view is changed not to mention that you can't see the full view of manila bay And the receptionist is not accomodating, and dont know the simple but important informations about the hotel. Another thing they dont provide a official receipt. Thus, the general manager of the hotel really reached out to us, she even visited our room just to know what really happened. Buttom line, it is a good hotel but the managment needs to improve the quality of service of the receptionist since they are the one who are accepting and communicating to the guests.

Stayed: July 2015, travelled with family
Thank stargaze256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2015

Pro: just beside the Robinson Plaza, with a lot of Restaurants and a
big Supermarket.
Rooms average and the Check Inn Counter under stress if more than 2 people checking in. But otherwise they try to solve any problem you might encounter.
Contra: I did miss a smal stove with one plate at least, because in case you
booked s studio or one bedroom than You might intend to prepare your
own dinner.

  • Stayed: July 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Anton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2015

I like this hotel. I stayed here on two different occasions in a week. The rooms are clean you get complimentary tea and water. No one hassles you because you have a Filipina girlfriend.

The only problem is the food. It sits in a glass case and looks disgusting because it sits there and the grease coagulates and the food turns colors. Not to mention you don't know how long it has been sitting there. The free breakfast was a tuna fish sandwich or waffles; I'll pass...

Will be back!

  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Service
3  Thank usmcmvp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2015

The reception area is good and clean, and the receptionist is hospitable and friendly. Upon waiting for our reserved room, she offered us a refreshing complimentary iced tea, considering that we are coming in during the heat of the upcoming summer afternoon. The service was just really good that day.

As for the unit, the room was of modern design, with a very good air conditioning unit, and with high speed WIFI, and a cable TV with a very good reception of TV signals. It has its own kitchen, where you can do your kitchen works (utensils and chinawares are provided). The shower room is nice and clean although a bit small. The cold and hot control of the shower is also very good. There is a also a balcony where you can see the Manila skyline especially during the night when the view from there is very spectacular. The door is electronically locked so you really feel that you are very secured. The bed is clean, soft and comfy. Overall, the setting is awesome.

This hotel is just opposite of Robinson's Manila so no need to worry if you are going to buy some stuff you need on your stay. The staff is also very accommodating and attentive to some of our minor requests.

Our stay here is great. If one needs some place to relax without going out of the metro, then we recommend this hotel. It is a great place to chill in Manila! This hotel really worth your money :)

Room Tip: Look for rooms with balconies facing the Manila bay as the view there is magnificent.
See more room tips
  • Stayed: February 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regency Grand Suites

Address: 1622 Birch Tower Condominium Jorge Bocobo Street, Manila, Luzon 1004, Philippines
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 111 Hotels in Manila
Price Range: $62 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Regency Grand Suites 3*
Number of rooms: 61
Official Description (provided by the hotel):
Regency Grand Suites offers satisfyingly designed and affordable rooms that are located in levels where guests can get a stunning, panoramic view of Manila Bay’s sunset. Visitors can also avail of the hotel’s well-appointed amenities and services that are all arranged to heighten one’s comfort and convenience. ... more   less 
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