Had a confirmed booking for this property last ny eve but when I got to the front desk they told me I was booked in another property. Saying further that they were fully booked and there was nothing they can do. First off the hotel cannot be 100% occupied - that is just impossible. Second, they didn't even offer me another room, I would have been ok with paying more if it meant I didn't have to transfer to another hotel property. Third, the front desk staff could not explain to me why my booking was mishandled. When I specifically requested for an Eastwood hotel, they gave me the one in Ortigas.
When we finally got to Ortigas we have to line up for check in which took forever. I actually finished reading 4 chapters while I was in line.
Overall terrible customer service,front desk incapable of handling complaints, rooms are ok, breakfast terrible.
I'm never booking another richmonde property.
- Official Description (provided by the hotel):
- The second Richmonde Hotel brand rises at the heart of Eastwood City, the first urban community east of Manila developed by leading real estate developer Megaworld Corporation. Bearing the name of this pioneering live-work-play enclave, Eastwood Richmonde Hotel completes the township's mix of office and recreational establishments and answers the lodging needs of business and leisure travelers in the metropolis, not to mention the hotel requirements of residents and corporations in the locality. ... more less
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