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Reviewed September 24, 2017

We have just returned from 10 days at Xanadu Island. We booked a private transfer from the airport which all went to plan. When we checked in we were brought a drink and the reception staff were great. Taken to our room (3226) and although we booked a sunset view suite we didnt have a sunset view due to another building restricting our view.
Next morning we went to reception and requested to be moved to a 'room with a view' and was told to return the following day. This we did and were given a new room(3412) which was perfect. We also had fruit, wine and a full mini bar in the fridge which had not been in the previous room. This was kept fully stocked all week (including the chocolate and spirits:)) Big heads up to reception for this.
The rooms, staff, service and everything else about the hotel was perfect..including free laundry for those staying over 7 days. We definately took full advantage of this and came home with very little washing.
My only complaint was the food. I am not a fussy eater but found it difficult especially in the evening to find much I liked and I ended up mainly with salad. They did have a bar which served stuff like burgers,pizza and pasta from 12.30-5.30pm each day whch we did take advantage of and also had 2 a la carte restaurants. The Italian was good the Aegean not so. Good thing was the ice cream that you could get all afternoon and either waffles or crepes were served between 4 and 5pm which was also great.
Entertainment wise we did not partake but we did have a couple of games of bowling.
There were always sunbeds to be had at any time of the day..and the beds they had had their own canopy so no need for umbrellas which was also a plus.
Would we go again...probably not because of the food situation.

Room Tip: Sunset view suite 3412 was great
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank JanYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Island, responded to this reviewResponded October 5, 2017

Dear Guest,

Thank you very much for preferring Xanadu Island for your vacation and for taking time to share your feelings about your stay on TripAdvisor.

We are glad that overall you enjoyed your stay and thank you for your praise for our Reception Team, which we will be happy to pass on.

We have duly noted your remarks regarding our Food and Beverage Services and would like to assure you that our Department in question is evaluating your comments.

We would be very happy to welcome you soon again at Xanadu Hotels.

Kind regards,
Demet Meral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 21, 2017 via mobile

Well it's our final day in the resort and to be perfectly honest our stay has been lovely and in reality yes we would come back. If you are able to lounge around by the pool and be looked after by the pool staff then you cannot go wrong . If your looking for a totally relaxed atmosphere then this is the place for you.

We booked in a sunset suite and the size was a welcome change with very large bedroom,bathroom and decent size lounge and balcony. We could not fault the room in anyway except that I had emailed the hotel a couple of times prior to arrival and requested a suite on a higher floor....result was 1st suite overlooking the archipelago pool and bar...not as requested but still an exceptional suite

No complaints regarding the food as it was always plentiful and varied and service was as you would expect. Generally all the service staff were exceptional apart from the main reception...within a couple of days of our arrival I enquired regarding a late check out and was advised to speak to reception the day before departure. 3 days prior to our departure I called the customer service team and they could not confirm if a late check out was available and said to speak to reception on the morning of our departure.... Guess what folks...no availability ( despite the fact that occupancy levels would have been known at my time of asking).

Nevertheless this was the only very minor issue encountered during our stay. Overall a relaxing stay in lovely surroundings and no mither from the hotel Spa, entertainment team ( as you usually receive)... If you just want to kick back and relax I cannot recommend the resort enough and hopefully we will return

Stayed: September 2017, travelled as a couple
3  Thank Jamntoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Island, responded to this reviewResponded October 5, 2017

Dear Guest,

Thank you for preferring Xanadu Island for your vacation and for taking time to share your feelings about your stay on TripAdvisor.

We are glad that you enjoyed your stay and thank you for your comments, which will be evaluated by our Quality Department team. Please accept our sincere apologies that a late check out had not been possible on the day of your departure and for any inconvenience this might have caused to you.

We would be very happy to welcome you back, if you choose to prefer us again for your next vacation at the Aegean Coast.

Sincerely yours,
Demet Meral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 21, 2017 via mobile

Arrived home last night from a ten day stay at this beautiful hotel with my Husband! The views all around the island are simply stunning! Staff were very friendly and always helpful! Food was great, always loads of choices! BBQ every evening! Also 2 al a cart if you're interested but we didn't fancy them! 2 Swimming pool areas! Loads of sunbed! Several platforms with sunbeds too so you can swim in sea! Also beach area! The rooms were spacious and have everything you need! Great balcony overlooking swimming pool and sea! Got taxis to both nearby areas! Market on Saturday in Turgutreis, went on great boat trip too! Had such a fab time! Will def return! Ask me any questions and I will try and answer!

Stayed: September 2017, travelled as a couple
6  Thank MiltonKeynesJulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Island, responded to this reviewResponded October 5, 2017

Dear Guest,

Thank you for preferring Xanadu Island for your vacation in Turkey and for taking time to post a review about your stay.

Your very nice comments are highly appreciated and we are glad that our services and our facilities met your expectations.

We would be very happy to welcome you soon again at Xanadu Island.

Kind regards,
Demet Meral

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Reviewed September 5, 2017

Forget the negative reviews; they are not accurate nor representative of this lovely resort. We spend a week in August with our 4 children and were charmed by the hotel and staff. The service was attentive and swift without being intrusive nor aggressive. The hotel rooms were generous in size and beautifully furnished. The grounds , pool , common areas were spotless with no evidence of the sort of fraying around the edges that may be encountered. All inclusive resorts’ Achilles heel is so often the food quality; it was excellent and varied nicely . BBQ’s every evening to compliment dinner. And the organised entertainment was superb; a group of Ukrainian entertainers and dancers who set themselves extremely high standards and met them easily. We had a ball from start to finish and will definitely return. Nice people there too.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
8  Thank Timothy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Island, responded to this reviewResponded September 18, 2017

Dear Timothy D.,

Thank you for preferring Xanadu Island for your vacation at the Aegean Coast and for sharing your experience on TripAdvisor with us.

We are glad that you and your family enjoyed your stay and thank you sincerely for recommending us.

We would be very happy to welcome you soon again at our beautiful island.

Sincerely yours,
Demet Meral

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Reviewed August 31, 2017

We had a great family holiday at this resort however, there are a few points which let this hotel down badly.
1 Housekeeping
2 Customer service
3. Poor Wi-Fi
Our room was beautiful with a fantastic sea view and amazing bathroom, however, for the first three days of our holiday our room wasn't serviced until 5.45 pm just when guests are retuning to their rooms to shower and change for the evening meal, this was improved once we complained. It took us three telephone calls to change a single sheet on our daughters bed to a duvet which was not acceptable. Our room floor didn't appear to have been mopped just brushed over during our two week stay.

During our first week the staff in the main restaurant were poor walking past tables with stacks of dirty plates and not clearing down tables, however this did improve during our second week stay. There does seem an issue with staff they don't appear to be happy and lack customer service training. One member of the team does need a special mention, Hakan who serves in the Xanadu bar he is brilliant and very fast with his service speaks good English, however, when he is not there the service is extremely poor.
Overall this is a beautiful resort fantastic accommodation the food was brilliant no problem getting a table with plenty of choice and no getting up early for a sun bed as there are plenty available on the beach and around the pool areas.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Island, responded to this reviewResponded September 19, 2017

Dear David F.,

Thank you for preferring Xanadu Island for your vacation with your family and for taking time to post a review about your stay on TripAdvisor.

We are glad that overall you enjoyed your stay and would like to thank you for your constructive criticism. Please be assured that we will thoroughly look into the matter and that steps for improvement will be taken wherever possible and necessary.

We would be happy if you choose to prefer us again for your next vacation at the Aegean Coast and remain

Sincerely yours,
Demet Meral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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