This property has ample parking, a nice lobby, larger than average breakfast area, well stocked breakfast, good Wifi, and larger than average rooms. Sounds really great, right? Well, all of this was negated by the fact that our room door was vary hard to open and close. You had to pull hard to ensure it latched. Imagine our surprise when we returned to our room at 10 pm Saturday night that the housekeeping staff had left our door ajar!! They did not ensure that the door closed all the way. We immediately went downstairs and politely told the night desk attendant what we had just discovered. She listened and said, "Sorry, there is nothing I can do." The next morning when we checked out, we also told the morning desk attendant and all she said was "Sorry". A caring, customer focused, hotel would have at least acted concerned about it. A caring hotel would have offered to lower our rate or give us additional frequent stayer points. But not the Fairfield Amarillo Airport. Just, a non-empathetic, "Sorry." Well, Fairfield, you had the opportunity to shine but you failed big time. There are plenty of competing properties in Amarillo and we will try a different one the next time we are in Amarillo!! And, by the way, don't forget to fix the door.