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Reviewed August 22, 2017

We were here for two nights with my family. There were no safe boxes in the room so we had to leave some valuables out such as an ipad mini. We decided to hang the DO NOT DISTURB sign so as not to have any traffic in our room. We kept these valuables in a bag tucked by the side of the bed, out of sight. When we returned late one evening we realized our ipad was missing and the bag had been moved and rumaged through. We called the office and since management was not present we had to wait until the next morning to file a complaint. The next morning, the manager checked our keypad to see who had been in our room and what time. Sure enough, a maid used her key after we were gone for the day to enter our room despite the fact that the sign said do not disturb. It was still hanging there when we returned. We called the police and they took a report and even interviewed the maid who entered our room. She denied the charge of course and management never apologized. Only said that there was no evidence she took anything. Interestingly, he has security cameras but they are not installed! So he said there's no evidence that she actually entered our room. BEWARE of this hotel as there employees and their management obviously do not abide by policies or signage. We wanted our money refunded for the two nights and were told we would get both nights, but were only given one night. When we called about the other night being refunded we were told no. So management lied to us. This ruined our trip as we had to spend so much time with the police and staff. We hope that maid learned never to do this to people as she looked very scared and nervous when she saw the police come in. Our family who was staying in another room said they got a knock on their door when they had already put their sign out and were irritated when bothered. Again, the same maid. My cousin said she looked surprised when they opened the door. We believe she was checking to see who had left so as to check their rooms with no evidence she had been there cleaning. Also, the rooms were dated, and there were roaches in some areas. I would avoid this hotel!!

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank thebrodybunch143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 17, 2017

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
satish101, Manager at Hawthorn Suites by Wyndham Aransas Pass, responded to this reviewResponded August 19, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 17, 2017

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed August 15, 2017

Older hotel . the pull out sofa had rips and tears in it. Springs poking through. Had to go down to front desk at 11:45pm to get roach spray

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank 587jonir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 11, 2017

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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