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Reviewed January 20, 2019

Don’t count on the quality of the breakfast to get you through this trip - but the dinner is great. The staff is very friendly. The location is close to everything. I would stay here again but eat breakfast elsewhere.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Explorer60278550595
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KennedyL117, Manager at Homewood Suites by Hilton Austin NW near The Domain, responded to this reviewResponded February 1, 2019

Dear Explorer60278550595,

Thank you for taking the time to provide us with your feedback. I genuinely apologize that the breakfast quality was sub-par. We are always striving for improvement, so I do appreciate your constructive criticism. I am happy to hear that our evening social was a success! We will absolutely address your concerns with our breakfast staff, so that we can be better next time! We hope you will consider us on your next Austin adventure!

Warm Regards,
Kennedy Lowe
Assistant General Manager
Homewood Suites Austin NW
T-512-349-9966

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 17, 2019

Great staff! Clean rooms, updated lobby looks great. Aldercy and her team always make sure my stay is perfect. Beds are comfortable and walls are thick so I don't have to hear neighboring room's tv or phone conversations!

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Dave P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KennedyL117, Manager at Homewood Suites by Hilton Austin NW near The Domain, responded to this reviewResponded February 1, 2019

Good Afternoon,

Thank you so much for providing us with your wonderful feedback! We pride ourselves on providing the best customer service possible, and it sounds like we did not fall short! Aldercy really is a true gem, and we appreciate you mentioning and praising her!
We hope to see you on your next Austin adventure!

Thank you
Kennedy Lowe
Assistant General Manager
Homewood Suites Austin NW
T-512-349-9966

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2018 via mobile

Everything is good , but only one thing I would like to comment about is for the bathroom. It seems like housekeeping was not paying attention for small details.
But otherwise everything is good for us for one night.

Date of stay: December 2018
Trip type: Travelled with family
Thank Ard60390
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KennedyL117, Manager at Homewood Suites by Hilton Austin NW near The Domain, responded to this reviewResponded January 4, 2019

Dear Ms.
Thank you so much for taking the time to provide us with your constructive feedback. We are always trying to improve in every department. We are very happy that you left our property happily, however, I would like to apologize for falling short when it came to the restrooms. Our housekeeping team is truly wonderful, but can always improve.
We will address your concerns with their department, so hopefully when you return, we are better than before!

Thank you,
Kennedy Lowe
Assistant General Manager
Homewood Suites

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Reviewed November 21, 2018 via mobile

This is one of the best hotels I’ve ever stayed at!! The rooms are huge suites, nice and quiet with plenty of space to spread out. The hotel offers an awesome breakfast and also a light dinner with happy hour wine/beer. The fitness room is sufficient but there are also several running trails close by if the weather is good. Great location! Highly recommend!

Date of stay: November 2018
Trip type: Travelled with family
Thank 875betsyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KennedyL117, Front Office Manager at Homewood Suites by Hilton Austin NW near The Domain, responded to this reviewResponded November 22, 2018

Dear 875betsyc,

Thank you so much for taking the time to provide us your wonderful feedback of our hotel. We pride ourselves on providing the best customer service to ensure guests have a stellar experience, and we are elated to hear we did not fall short for you! Thank you again for your feedback, and we hope to see you on your next Austin adventure!


Thank you,
Kennedy Lowe
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2018 via mobile

Overall good experience for business trip staying at this hotel.
Friendly staff, decent breakfast, clean room, quiet environment.

It is a bit hard for me to locate this hotel as I reached around 7pm and the hotel signage is not well lit.

Internet speed was ok and I was able to have a few conference calls thru internet.

TV program is a bit problematic as the signal was lost intermittently.

You can find a number of restaurants nearby such Sam’s Boat (walking distance) and nearby Arboretum.

Date of stay: November 2018
Trip type: Travelled on business
Thank CPSUPERB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KennedyL117, Manager at Homewood Suites by Hilton Austin NW near The Domain, responded to this reviewResponded November 22, 2018

Dear CPSUPERB,

Thank you so much for taking the time to provide us with your constructive feedback. We apologize that you had difficulty finding the facility, as it can be problematic with so many trees and hotels surrounding us. However, we are elated to hear that the staff made a great impression on you, as we do pride ourselves on wonderful customer service. We genuinely hope that you will come back to visit us on your next Austin adventure!
Thank you,

Kennedy Lowe
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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