This hotel needs to offer customer service training to their staff. I had to wait for someone to come to the front desk. When they arrived they said, "what you want?" I asked for more towels for my room because when they "cleaned" it they didn't replenish my towels. I was told I had to bring my dirty towels back to get new ones. I told them my room was already cleaned and they didn't leave any. Then they said they didn't have any. When I checked out, I found out that I was charged extra for the room "cleaning". Was charged $28 for that. Never was informed about that When reserving the room or checking in. Expired food for complimapentary breakfast and nothing in the kitchen area such as utensils or pots, pans or plates.
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- Also Known As:
- Extended Stay Deluxe Austin-Metro Hotel Austin
- Extended Stay Austin
- Austin Extended Stay