We stayed at the W for a wedding this past April. We had a corner suite which was great for traveling with a toddler. The price is quite high, and not sure it is worth the price. But overall we were happy with the hotel and it's location. Before arriving to the hotel, we had received a confirmation email from the W manager asking if we had any requests please feel free to email.
I knew Austin had Tiwn Lake to run around, so I asked them if they could organize a jogging stroller and a tuxedo rental for my husband. They responded back promptly, that they had a jogging stroller and would reserve it for our dates and hold it downstairs so it wouldn't clutter our room and just needed my husbands size and they would organize the tux. It was for a wedding party so they even picked up the tuxedos and returned them for us. This was a big a help.
After our 1st night and day in the room, we returned after 5pm and our hotel room had not been made up for the day, this was extremely annoying a d we noted a complaint with management, they have us a standing housekeeping appointment for 1pm, 2000 in spg reward points and a $75 bar credit. Which is all great, but I hope not a standing practice. If rooms can't be made up earlier for checked in guests, please hire more housekeeping or find another solution..
All in all, great stay..
- Official Description (provided by the hotel):
- Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more less
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- Also Known As:
- w Austin Hotel Austin