I am not sure why this hotel continually has problems with a lack of hot water in the showers in the winter time; this problem previously existed in 2014 and has now returned.
Either the capacity of their water heating system is poor, calcium has built up in the water heaters not allowing sufficient hot water, (this has to be removed periodically) or possibly their maintenance team does not know how to fix this problem, or maybe a combination of all of these. In my most recent visit, at Christmas time, their was no hot in the shower and after letting it run for several minutes, I basically gave up.
This is totally unacceptable, and at the very least a refund should have been issued. Their is also an issue with mildew in the bathroom area...it's called Tilex guys...try it...and you will find that problem magically disappear within minutes.
I filled out one of their post visit surveys pointed this out, asked for an adjustment, and so far no response. I will not return to this hotel, which I have previously given good reviews to, until it is confirmed repaired. Very disappointed as this is not up to the extended stay standards. If it was the first time maybe, but to repeat an issue that existed almost 4 years ago, speaks volumes.
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- Also Known As:
- Extended Stay Deluxe Austin Arboretum North Hotel Austin
- Extended Stay Austin
- Austin Extended Stay