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Reviewed December 23, 2017

Closest hotel near my family. Clean room. The staff members were the most helpful people I’ve ever encountered at a hotel! Will definitely be back! Outdoor pool closed and looked small. Parking lot and neighborhood felt very safe. Convenience store and a couple restaurants nearby.

Stayed: March 2017, travelled with family
Review collected in partnership with this hotel
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Austin - Arboretum - North, responded to this reviewResponded December 24, 2017

Karen, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 22, 2017

great value, great staff. Loved having the pool and next to places you can walk to for food. Cleaning staff did a great job and the front desk was always so friendly and helpful. We would stay again. Even saw deer one morning!

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Y5131CCjimb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Austin - Arboretum - North, responded to this reviewResponded December 23, 2017

Thank you so much for your awesome feedback about Extended Stay America. We are so glad to know you liked our courteous associates and that the great value we offer for the price added to your joy. We look forward to welcoming you again whenever you are back here.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2017

Only Issue was that the room was not recleaned after exterminating. There were a few dead roaches were in the kitchen area. The staff were friendly and the location was quiet and close to different areas of Austin.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank daymond m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Austin - Arboretum - North, responded to this reviewResponded November 7, 2017

Daymond, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the housekeeping team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 28, 2017 via mobile

Terrible and so dirty!!! The room smelt like moldy laundry there were bugs in the shower, shampoo and lotion bottles in the middle of the floor and I was greeted by 2 spiders in the middle of the night! They put me in the back building no lights around the side it was a sketch place. Wouldn't recommend it to anyone even if you are on a budget.

Stayed: June 2017, travelled solo
2  Thank Haylee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this reviewResponded June 29, 2017

Haylee, we would like to offer our apologies for not living up to your expectations. Our top priority is to provide a clean, fresh accommodation to each guest entering our doors, but we are truly sorry we miserably failed in this attempt. Your concerns have already been taken into consideration by our Housekeeping team in an effort to improve our service moving forward. Please consider giving us another chance so that we can make it up to you on your future visit.

Sincerely,
General Manager

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Reviewed June 16, 2017

The firs room I was checked in to was dirty and the smell was horrible. I was moved to a second room which did not smell but there were still issues with the cleanliness of the room. I would not stay at this location again. The front desk staff was very kind.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank tonicL148UW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this reviewResponded June 17, 2017

Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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