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“Very nice hotel, lives up to the Marrriott name and reputation very easily”

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Residence Inn by Marriott Austin Downtown/Convention Center
Ranked #57 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 September 2017

Located convenient to downtown Austin and also to the Austin convention center, it was a pleasure staying at this property which is co-located with Courtyard by Marriott (Residence Inn and Courtyard both share the same building basically, on either side of the same physical building/address). Location is not far from the more famous areas (6th street with all of the live music and the Texas capitol as well) of Austin, though nightly rate is typically better than that of the J.W. Marriott which was the destination for the business conference I was in town for.
Nice breakfast buffet served in the Champions restaurant. Starbucks located on premises (which can be said about lots of the hotels in the area ;-) )
Very friendly and helpful staff and very comfortable rooms/suites that seem to be fairly new and very well kept. Lots of great food choices in the area as well, besides those in the 6th street area.
Would gladly stay at this facility again and would easily recommend to other travellers.

Room Tip: None to offer (all seemed to be very nice)
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Stayed: September 2017, travelled on business
Review collected in partnership with this hotel
1  Thank fantasy_sports_fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 4 October 2017

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

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55 - 61 of 504 reviews

Reviewed 28 September 2017

As a Marriott Platinum Guest, I usually love staying at Residence Inns, but not this one.

I ordered room service after checking in and started eating and got on a long conference call. The rest was on the kitchen counter while I ate t the table. After my call, I was shocked to find roaches all over the kitchen. I asked to be moved to a different floor. The second room was fine, but I was surprised that there was no follow-up call from the manager to see if the second room was okay, no offer of points or to replace the meal that I could not finish, etc.

The Room Service food quality and the free Breakfast food quality is excellent. The downside of the breakfast is that it is served in the Champion's bar/restaurant so you are eating in an area that smells like stale beer. I asked for a to go container and took my breakfast back to my (second) room and ate there.

Stayed: September 2017, travelled on business
2  Thank Jack3806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 29 September 2017

Thank you, for your review. I would like to apologize for any frustrations you may have experienced during your stay. We wish nothing more than for all of our guests to have the best experience possible while staying with us and hearing anything less is disheartening. Learning that we have fallen short of your expectations is something we never wish to hear from a guest and we do apologize. We can only hope that one day you will return and allow us the opportunity to serve you once again so that you may see firsthand that our guests and their experience with us are truly our greatest concern. Thank you for your feedback.

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Reviewed 25 September 2017

This was my 7th time to stay at this hotel and I was pleased with the majority of my stay. The front desk staff were friendly and attentive and the room was clean as well. We did have an issue with the door being broken but it was quickly rectified by the staff. My one complaint lies with the valet staff. It seems that a different company(?) now runs the valet and the service is noticeably different. Most of the valet was friendly but they seemed disorganized and overwhelmed. Otherwise, the stay was pleasant!

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
1  Thank amlowery88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 26 September 2017

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

My room was outstanding and had everything I could ever need including a full kitchen. All of the facilities were very good except for the pool which wasn't appealing in the slightest. Reception staff were incredibly kind and helpful and the hotel is really well located meaning only a short walk is needed to find a good restaurant.

Stayed: September 2017
1  Thank Dan5515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 13 September 2017

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

was told no breakfast because we were on wrong side was told prices for rooms were different looked prices and they were right ours was higher with no breakfast . we were charged a day that was already paid for by business. had to ask for towels and bed changes worst three days ina motel ever had

Room Tip: make sure you go over bill they trie to charge us for movie we did not order
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  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Valorie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 8 September 2017

Dear Valerie F,

Nothing disappoints us more than reading a review such as yours. We wish nothing more than for all of our guests to have the best experience possible while staying with us and hearing anything less is disheartening. Learning that we have fallen short of your expectations is something we never wish to hear from a guest and we do apologize. We can only hope that one day you will return and allow us the opportunity to serve you once again so that you may see firsthand that our guests and their experience with us are truly our greatest concern. Thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

Stayed here for a conference and the proximity to the convention center was excellent. Front desk staff were very attentive, welcoming and friendly (Rea was the best). Spacious rooms and always helpful to have kitchen facilities on an extended trip, The included breakfast at the Champions was quite good.

  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank fcad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 6 September 2017

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 31 August 2017 via mobile

Hotel is perfect for those who are wanting to escape for the weekend hit up some of the music venues in the downtown area. You are one block away from 6th Street. I stayed at this hotel because I knew the wedding party was going to party on 6th Street one night. Parking at the hotel is $25 a night. Around the hotel it's $20. The breakfast is definitely worth it and it's free. I stayed at this hotel knowing that one night we were going to party on 6th Street. Another night the wedding party was going to Lake Travis. Hotel is accessible to everything. My wedding party was staying in the domain area I would not stay there. I prefer the downtown area. My room had a small kitchen. Which made it very convenient for storing the cake and also some other items that needed to be kept cold.

Stayed: August 2017, travelled solo
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 6 September 2017

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Austin Downtown/Convention Center

Address: 300 E 4th St, Austin, TX 78701-3612
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Austin
#23 Business Hotel in Austin
#24 Romantic Hotel in Austin
#33 Family Hotel in Austin
Price Range: $166 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn by Marriott Austin Downtown/Convention Center 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Explore virbant downtown Austin, Texas while retreating to the Residence Inn Austin Downtown/Convention Center. Guests of our hotel are served complimentary breakfast every morning before guests attend conferences, trade shows and networking events at Austin Convention Center. ... more   less 
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn

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