I revisited this hotel recently and was surprised by some housekeeping issues as well as staff attitude. In general, the hotel is what you'd expect from any hotel but is very overpriced for what is offered in my opinion. There is an additional fee for everything, internet, water, etc. Hours for the pool are extremely limited and the young woman working as lifeguard has limited English and there seemed always to be mechanical difficulties in the pool area.
Housekeeping: I stayed for 3 nights. During my stay the same debris remained in the hallway for my entire stay on the 5th floor. Strands of dental floss and paper littered my hallway as well as glassware left outside guest's rooms . . . for 4 days. In addition, our room was stocked for one guest and I was traveling with my husband. I called to explain the situation and to ask for more items (towels, soap, hangers, luggage stand). Unfortunately, I had to make this request every single day! In addition, housekeeping did not make up our room until very late in the afternoon and was inevitably knocking on the door when we were trying to get ready for evening engagements after long, hot days spent shopping and sightseeing. One housekeeper informed my husband that they only worked until 5:00 p.m. and if we weren't out our room would not be cleaned.
Front desk: From check-in to help with directions, luggage, transportation the front desk staff was very aloof and unhelpful. On one occasion I waited in line with four people in front of me and watched the only front desk worker disappear repeatedly, leaving us all standing without explanation. When it was finally my turn, he took a very long time to look up from his computer screen and told me "Excuse me, I'll be right back" and disappeared once again for several minutes. Needless to say I was pretty annoyed by that time.
I personally won't be back to this Starwood property.
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
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- Also Known As:
- Westin Alexandria Hotel Alexandria
- Alexandria Westin