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Reviewed July 1, 2017 via mobile

Recent stay at this hotel with a tour group. Room looked over the car park. Walking distance to King Street if you enjoy walking, but you had the option of the the shuttle bus on offer.

We were a group of 3 on a holiday and were expecting roll out bed in the room, however when reception was contacted, the staff member stated it could not be provided due to fire regulations. My friends had to share the bed which was unsatisfactory hence the average rating.

There was no fridge in the room, no jug to boil water but small a coffee maker which was slow. The room was set up for 2 people instead of 3.

Stayed: June 2017, travelled with friends
1  Thank Bea3B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded July 3, 2017

Dear Bea B,

We appreciate you sharing your perspective.It is great to know where we can make improvements to make each of our guests stay even better. I am sorry to hear that the bed situation took away from your experience. We have such rules in place for the safety of all our guest. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

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Reviewed June 25, 2017 via mobile

Very good rates for the 3 nights we stayed. Hotel was very clean. Bed was very comfortable. Would be nice to have a mini fridge available in the rooms.
They offer a shuttle to Reagan National where you can get the Metro or you can take a pleasant 15 minute walk to Braddock RD. Metro station.
Downtown Old Town is a 10-15 minute walk from the hotel. Plenty of restaurants available in the area.
Would definitely stay again.

Stayed: June 2017, travelled as a couple
1  Thank Chefnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded June 29, 2017

Dear Chefnm,

It is great to read your comment about your recent trip into DC. We are so glad that you really enjoyed the area and the proximity to many attractions and metro. Thank you for choosing the Crowne Plaza for your long weekend stay in the area. It is great to hear you will stay with us again and we cannot wait for you to return on another occasion.

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Reviewed June 15, 2017

I've just completed by 5th 3-day stay at Crowne Plaza Old Town as a hotel guest and onsite conference participant. Having traveled extensively for busines, I am appreciative of the AMAZING and consistent level of service each employee provides. Each area I've experienced - front desk, housekeeping, conference services, AV, restaurant, bar - is exceptional in terms of the personnel and customer experience. I don't know how they do it! The building is showing its age but the the people are above and beyond!

Room Tip: King bed option is very roomy
  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tnimm0ns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded June 19, 2017

Dear tnimm0ns,

We appreciate your comments, your positive name recognition of our staff and feedback on our hotel. Your comments will be shared with the staff so they are aware that their generous hospitality does not go unnoticed. These are the types of comments we love to read. We are extremely pleased that you had a positive experience during your conference and certainly hope to see you again.

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Reviewed June 15, 2017

For my husband bday we went to a concert in Alexandria at the Birchmire and decided to make at night of it. We booked a water view room but when we got there we were told the room had been flooded. They gave us a room that faced the parking lot and to accommodate us for the price difference offered us free breakfast and a snack basket.
The hotel is older and not really kept. It has molded mildew smell and could use some updating in the bathrooms. The air conditioner in our room was loud and old.
Also there were dead flies and spider webs on the window ledge.
The only good thing about this hotel was the location in Alexandria and the breakfast buffet was good.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank sesaqu3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded June 19, 2017

Dear sesaqu3,

Thank you for your valuable feedback. You're valued by us for being our loyal guest. Your comments are taken seriously. Receiving constructive comments help to show us where we can work harder to serve, assist and accommodate our guest better. We strive towards the goal that each guest has a great overall experience. We apologize for the inconvenience of switching your room type. We do hope you would reconsider staying again and afford us the ability to serve you better.

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Reviewed June 10, 2017

We were visiting the DC area for a short vacation and found the Crowne Plaza Hotel Old Town Alexandria well located in a more quiet part of town. It was an easy walk to the midtown section of Alexandria though out of the hustle and bustle. The hotel staff were professional, knowledgeable and did a good job at handling our needs.

Though it didn't have the charm of the downtown accommodations, I would return to this nice facility.

  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Orlandosjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded June 12, 2017

Dear Orlandosjm,

We appreciate your compliments and feedback on our hotel. It is our pleasure to serve you. We love knowing we achieved our goal in providing you with an overall pleasant experience. Your other comments will be shared with our staff to encourage continued efforts of generous hospitality. We are especially happy that you enjoyed your location as it was ideal for you during your vacation. We are anticipating your return to serve you again.

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