We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love the location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Hotel Old Town Alexandria
Ranked #27 of 54 Hotels in Alexandria
Reviewed 4 October 2017

Due to being on two tours in the US we stayed at this hotel 3 times. The rooms are a good size, try to request a room with a view of the river. There is a safe in the room and a TV, no fridge which is a downside. The staff are friendly and helpful. You can get a shuttle to the local shopping area, King Street shops or to the station to catch a train into Washington DC. The hotel also has washing machines and dryers. The area is stunning, lots of beautiful old town houses, the Potomac River is only a short stroll from the hotel and the walk from there to the town centre is stunning. There is a great 24 hour grocery store only a few streets away if you want to get supplies.

Room Tip: Ask for a room with a view of the river, these are limited due to location
See more room tips
  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Jacqui M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 6 October 2017

Dear Jacqui M,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are glad you found the rooms to be spacious, our amenities enjoyable, and our location perfect for your itinerary. We are glad you chose us, and we look forward to serving you on your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (723)
Traveller rating
Traveller type
Time of year
Language
  • More languages

12 - 18 of 723 reviews

Reviewed 3 October 2017

I stayed in this hotel and thought I would get a great stay-was I fooled. The word Crown would make you think it was like royalty. Not so much. First there was no microwave or fridge in the room and the coffee maker had to be moved to make coffee. Second, tried to charge for 3 days of parking when the person was there 2 nights. Third, all but 2 of the staff was snippy. The young man with glasses who said he was 18 was great and the morning lady at the desk did credit me $40 for all the inconveniences. The food in the restaurant was good but the waitstaff did not understand English very well and we had to wait to give our orders and for our food. When I opened the curtains, the floor was filthy and looked like it had not been cleaned in months. The 3rd night was twice as high due to it being when businesses travel occurs. I'm a believer that if the person is staying the two night before or 2 nights after, the room should be the same all three nights. Put a hold on my credit card which I had to wait 5 days for it to come off since I paid cash for the room. First time this has happened. Always before, Hampton Inn takes the number but does not do a hold charge. The shuttle was the best part. Never again for me at Crown Plaza. Hampton Inn or Hilton Garden Inns are the only ones I will stay.

Stayed: September 2017
1  Thank 414virginiap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 4 October 2017

Dear 414virginiap,

Thank you for your comments on your experience with us. It's our goal, that all of our guests would have a great overall experience. We regret that your stay did not reflect that goal. We will inform our managers to make the subsequent changes in reference to the issues you have mentioned of about the cleanliness of the room, the service at the restaurant, and incorrect parking charges. We hope you would consider returning to give us a second opportunity to serve you and accomplish our goal to exceed your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

My family visited Crown Plaza Old Town on Sept. 20th-Sept. 23rd for our 5th visit to D.C. Old Town is a great location to stay in when visisting D.C. so I searched long and hard for a great hotel in this location, with great reveiws and also affordable. Upon arrival the lobby was very clean and front desk staff were very nice. The room...uhmmm...well could definitely use some updating. The wall paper in our room was falling down a bit in the very corner near the window. The head board covers were pretty scratched up and the floors were very stained. The beds were pretty comfortable but small. The walls are thin. Also on multiple occasions there were food trays left outside of people's rooms for the entire day. But the location was everything, the location was right by the water, the scenery was beautiful. Also King St was walking distance along with plenty of shops and restaurants which was great since parking at the hotel is $20 a night so we made a point to not move our car at all. There's a shuttle that runs often to take you to the airport for the metro, bc we were so close to D.C. our metro rides were very short. So to end the hotel needs some good updating but its a great place to stay otherwise.

Stayed: September 2017, travelled with family
1  Thank 3MENandME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

This is a nice hotel with an airport shuttle, which is a plus. The hotel is a bit older, but they are updating some amenities. The fitness center was closed for renovation during my stay, but they had an arrangement with a gym a block away so that was great. The rooms are quiet, clean and comfortable with normal amenities. It is a bit of a walk to Old Town, but the shuttle drives there every hour so you can get a ride. Staff is very nice and its a close and reasonably priced hotel.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 20 September 2017

Dear J L,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We're happy that you were more than pleased with our staff, the clean and comfortable accommodations. We apologize for the inconvenience of not having our fitness center open during your stay, however, we are glad that the temporary arrangements with the gym close by made up for it. We are glad you chose us, and we hope you would return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

Don't go there you will leave with items missing. Forgot my bag at the room, went to get it 2 days after and items were missing from my bag. Nobody took responsibility from the stolen items. Dishonest!

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank liketoeat14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 11 September 2017

Dear liketoeat14,

Thank you for your review of your recent stay with us. Your experience is important to us. We strive towards the goal that each guest has a great overall experience. We regret we did not obtain that goal in your instance. We apologize for the issue you experienced during your stay regarding your bag. We hope that you would reconsider returning and allow us the opportunity to serve your needs better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

While in South Carolina, I took the time to drive to DC to visit the sights, the Hotel itself is close to the Potomac river and some rooms have views of it. The rooms are spacious and well equipped with a good Quality pod Coffee maker and even a Microwave. The Buffet Breakfast is excellent and the hot choices are changed regulary to include corned beef hash and even Ratatouille. The Hotel is a short 15 min walk to the Metro as is King street with bars and Restaurants. Can definetly recommend this Hotel.

Room Tip: Spend a few dollars more for a high floor with a Potomac view.
See more room tips
  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 6 September 2017

Dear Chris B,

Thank you so much for the kind words about our hotel and even more importantly thank you for choosing to stay with us. we are glad that the amenities provided in our rooms matched your needs. It is great to know that you had the opportunity to visit the restaurant for breakfast and enjoyed the choices that were offered. Thank you for your recommendation, we hope you return in the near future to once again experience the comfortable accommodations and convenience of our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

We booked online at the last minute. The hotel itself was great...clean, comfortable, up to date. While there is not a lot af activity around the hotel, they operate a convenient, regular shuttle to King Street where you can find dozens of restaurants and shops. The shuttle also operates to Washington National Airport. There is plenty of parking (for a fee). They have a breakfast buffet and ala carte menu, adequate, though othing to write home about.

With all the pluses, the real standout at the Crowne Plaza was the front desk staff. They were exceptional. Someone was always available, smiling, friendly, helpful, and extremely competent. They made us feel like welcome guests each and every time we walked through the door.

Stayed: August 2017, travelled as a couple
3  Thank 1-mmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 5 September 2017

Dear 1-mmb,

Thank you for your valued comments on your recent stay with us. We appreciate you taking the time to share your experience. It is nice to hear that you were able to explore King Street during your trip into Old Town using our shuttle.We thank you for your recognition of our staff's ability to serve you and how pleasant your experience was at front desk. We appreciate your feedback and will look forward to welcoming you again as a guest with a smile.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Alexandria hotels
Old Town
Hotel Indigo Old Town Alexandria
Show Prices
Show Prices
Show Prices
Hilton Alexandria Old Town
#6 of 54 in Alexandria
1,508 reviews
Old Town
Hilton Garden Inn Alexandria Old Town
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel Old Town Alexandria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 N Fairfax St, Alexandria, VA 22314-1501 (Formerly Radisson Old Town Alexandria)
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 54 Hotels in Alexandria
Price Range: $115 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Expedia, Booking.com, Hotels.com, TripOnline SA, Travelocity.ca, HotelQuickly, Cancelon and getaroom.com so you can book your Crowne Plaza Hotel Old Town Alexandria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing