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Reviewed October 3, 2017

I stayed in this hotel and thought I would get a great stay-was I fooled. The word Crown would make you think it was like royalty. Not so much. First there was no microwave or fridge in the room and the coffee maker had to be moved to make coffee. Second, tried to charge for 3 days of parking when the person was there 2 nights. Third, all but 2 of the staff was snippy. The young man with glasses who said he was 18 was great and the morning lady at the desk did credit me $40 for all the inconveniences. The food in the restaurant was good but the waitstaff did not understand English very well and we had to wait to give our orders and for our food. When I opened the curtains, the floor was filthy and looked like it had not been cleaned in months. The 3rd night was twice as high due to it being when businesses travel occurs. I'm a believer that if the person is staying the two night before or 2 nights after, the room should be the same all three nights. Put a hold on my credit card which I had to wait 5 days for it to come off since I paid cash for the room. First time this has happened. Always before, Hampton Inn takes the number but does not do a hold charge. The shuttle was the best part. Never again for me at Crown Plaza. Hampton Inn or Hilton Garden Inns are the only ones I will stay.

Stayed: September 2017
1  Thank 414virginiap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded October 4, 2017

Dear 414virginiap,

Thank you for your comments on your experience with us. It's our goal, that all of our guests would have a great overall experience. We regret that your stay did not reflect that goal. We will inform our managers to make the subsequent changes in reference to the issues you have mentioned of about the cleanliness of the room, the service at the restaurant, and incorrect parking charges. We hope you would consider returning to give us a second opportunity to serve you and accomplish our goal to exceed your expectations.

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Reviewed September 24, 2017 via mobile

My family visited Crown Plaza Old Town on Sept. 20th-Sept. 23rd for our 5th visit to D.C. Old Town is a great location to stay in when visisting D.C. so I searched long and hard for a great hotel in this location, with great reveiws and also affordable. Upon arrival the lobby was very clean and front desk staff were very nice. The room...uhmmm...well could definitely use some updating. The wall paper in our room was falling down a bit in the very corner near the window. The head board covers were pretty scratched up and the floors were very stained. The beds were pretty comfortable but small. The walls are thin. Also on multiple occasions there were food trays left outside of people's rooms for the entire day. But the location was everything, the location was right by the water, the scenery was beautiful. Also King St was walking distance along with plenty of shops and restaurants which was great since parking at the hotel is $20 a night so we made a point to not move our car at all. There's a shuttle that runs often to take you to the airport for the metro, bc we were so close to D.C. our metro rides were very short. So to end the hotel needs some good updating but its a great place to stay otherwise.

Stayed: September 2017, travelled with family
1  Thank 3MENandME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 17, 2017

This is a nice hotel with an airport shuttle, which is a plus. The hotel is a bit older, but they are updating some amenities. The fitness center was closed for renovation during my stay, but they had an arrangement with a gym a block away so that was great. The rooms are quiet, clean and comfortable with normal amenities. It is a bit of a walk to Old Town, but the shuttle drives there every hour so you can get a ride. Staff is very nice and its a close and reasonably priced hotel.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded September 20, 2017

Dear J L,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We're happy that you were more than pleased with our staff, the clean and comfortable accommodations. We apologize for the inconvenience of not having our fitness center open during your stay, however, we are glad that the temporary arrangements with the gym close by made up for it. We are glad you chose us, and we hope you would return.

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Reviewed September 8, 2017

Don't go there you will leave with items missing. Forgot my bag at the room, went to get it 2 days after and items were missing from my bag. Nobody took responsibility from the stolen items. Dishonest!

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank liketoeat14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded September 11, 2017

Dear liketoeat14,

Thank you for your review of your recent stay with us. Your experience is important to us. We strive towards the goal that each guest has a great overall experience. We regret we did not obtain that goal in your instance. We apologize for the issue you experienced during your stay regarding your bag. We hope that you would reconsider returning and allow us the opportunity to serve your needs better.

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Reviewed September 4, 2017

While in South Carolina, I took the time to drive to DC to visit the sights, the Hotel itself is close to the Potomac river and some rooms have views of it. The rooms are spacious and well equipped with a good Quality pod Coffee maker and even a Microwave. The Buffet Breakfast is excellent and the hot choices are changed regulary to include corned beef hash and even Ratatouille. The Hotel is a short 15 min walk to the Metro as is King street with bars and Restaurants. Can definetly recommend this Hotel.

Room Tip: Spend a few dollars more for a high floor with a Potomac view.
  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded September 6, 2017

Dear Chris B,

Thank you so much for the kind words about our hotel and even more importantly thank you for choosing to stay with us. we are glad that the amenities provided in our rooms matched your needs. It is great to know that you had the opportunity to visit the restaurant for breakfast and enjoyed the choices that were offered. Thank you for your recommendation, we hope you return in the near future to once again experience the comfortable accommodations and convenience of our hotel.

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