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“Nice hotel - not the best location”

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DoubleTree by Hilton - Washington DC - Crystal City
Ranked #17 of 52 Hotels in Arlington
Certificate of Excellence
Reviewed 28 September 2016

Stayed here for a conference and the hotel is lovely - nice clean rooms and good service. The cookies are delicious and a nice touch. The view isn't great from the south tower unless you get a balcony room that overlooks the water (sort of). The area is quite residential so there isn't a lot of walking around to see the sites, but it seemed safe at night. There is a Whole Foods across the street which was really convenient. The building in front of the hotel was recently torn down and a construction crew was on site every day cleaning up the demolition. It wasn't overly loud but definitely an eyesore.

Room Tip: Balconies are worth the extra price - they are very large and nice for relaxing at night.
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  • Stayed: September 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kristin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this reviewResponded 3 October 2016

Thank you for taking the time to write a review. I appreciate you mentioning the clean room and good service. The team works hard to give each guest this impression. Yes, our view rooms are located in the North Tower. Many guests have commented on the new Whole Foods being a welcome addition to the area. As with any construction, it is not pretty to look at while it is going on, but it is needed to keep moving forward. We are fortunate the noise from the nearby construction has been minimal and we look forward to its completion.

Thank you again for your review and for staying with us. We hope you return soon so we can offer more cookies. As always, I invite anyone reading my responses to contact me anytime.

I appreciate your time -

Dori Familiant
General Manager
703-416-3801
dori.familiant@Hilton.com

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532 - 538 of 2,987 reviews

Reviewed 28 September 2016

We loved our stay! The view was amazing! We could see the Washington Monument, the Capitol, and the new African American Museum, which is why we were in DC! The location is the best! We walked to dinner, for shopping, and to the Metro! Great trip!!

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank 301janettes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this reviewResponded 3 October 2016

Thank you for writing a review. We loved having you. Yes, we are fortunate to be in a location that allows our guests to enjoy a stunning view from many of our guest rooms, function rooms, pool area, and the Skydome. The new museum looks to be incredible and I am anxious to visit it. It is nice to read that you found our location to be convenient for your needs.

Thank you again for your review and for staying with us. We hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

I appreciate your time -

Dori Familiant
General Manager
703-416-3801
dori.familiant@Hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2016

This was a military reunion that required a large well maintained facility. The room we had was large with a separate living space, & mini refrigerator. I would recommend this size room for mor relaxation. Our hospitality room and banquet room easily accommodated the needs of our reunion.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Z9693WHjohnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this reviewResponded 3 October 2016

Thank you for posting a review. We were so honored to welcome the military reunion. It is wonderful to be able to say thank you to so many heroes. It is nice to read that you had a positive experience.

Thank you again for your review and for staying with us. We hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

I appreciate your time -

Dori Familiant
General Manager
703-416-3801
dori.familiant@Hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2016

My husband and I recently stayed at the Doubletree in DC Crystal City. Our first encounter was with Priscila at the front desk. She was super friendly and made us feel right at home, very helpful with all our questions, and because we were Hilton Rewards Members, we were offered an upgrade to our room. We stayed for 4 days, and when we went back to Priscila with more questions, she was just as courteous and helpful as the day we arrived. We couldn't have asked for a better way to start our vacation!

Room Tip: Great views! Very friendly and helpful staff!
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  • Stayed: September 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank krebarchek2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this reviewResponded 3 October 2016

Thank you for your review. Priscila really tries to offer a warm welcome to all of our guests and will be proud to know she did so for you. Being a Hilton Honors member has many perks and it is nice to read that you were made to feel special. While a fantastic welcome is important, it is just a imperative that this same great service is carried through out the stay. Kudos to Priscila for leading the charge on this. I am sure she will be thrilled to read your comments and will be very appreciative to you for recognizing her efforts.

Thank you again for your review and for staying with us. We hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

I appreciate your time -

Dori Familiant
General Manager
703-416-3801
dori.familiant@Hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2016

Well on Sunday morning I had another opportunity to breakfast with Axi and Jose of Doubletree's morning service breakfast café. As always, they were kind, paid attention to detail and anticipated my every need. The two of them ensure that I leave the Doubletree in a happy and contented frame of mind. Thanks once again, Axi and Jose of the Doubletree staff!

  • Stayed: September 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this reviewResponded 3 October 2016

Thank you for sharing your review. Axi and Jose work so hard to offer this same great breakfast experience to all of our guests. They will be proud to read your comment and we will recognize them for their efforts.

Thank you again for your review and for staying with us. We hope to welcome you back soon. As always, I invite anyone reading my responses to contact me anytime.

I appreciate your time -

Dori Familiant
General Manager
703-416-3801
dori.familiant@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016

The room we had over looked a demolition site, the decor was tired and a bit grotty. The floor we stayed on stank of fried food. Staff were unhelpful and the whole stay was a bit dismal.
The location was good, right by the metro station and easy access back into DC and the Fashion city shopping mall.
Would be ok for 1 night stay if it was work related not a relaxing stay at all!

  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank jamjarjem16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this reviewResponded 27 September 2016

Thank you for sharing your experience. Yes, it is always unfortunate when outside construction is going on, but it leads to much more beautiful sites and is needed to keep Crystal City moving forward. Thankfully, there are no noise disturbances from the construction going on.

My sincerest apologies that your floor had the odor of fried food. That is odd as I have not heard or experienced that in the past. I would love to learn more about what occurred with the staff. As the readers will see in the many other reviews, is that your experience is so different than that of our other guests. Whatever occurred, I truly am sorry. As you most likely saw, we have many guests here for business and others for pleasure.

Thank you again for your review and for your recommendation. We hope you return soon so we can offer a much more positive experience for you. As always, I invite anyone reading my responses to contact me anytime.

I appreciate your time -

Dori Familiant
General Manager
703-416-3801
Dori.familiant@hilton.com


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Reviewed 25 September 2016

The location is a reasonably short distance from Reagan Airport. Check in was smooth and fast. From my room I could see the Pentagon, Washington Memorial,Lincoln Memorial,and the Capital building. If I ever go back, I would stay there again

Room Tip: Higher floors are for Hilton Honors members which may have better views than I had
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  • Stayed: August 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank HunnyBunnyBabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this reviewResponded 27 September 2016

Thank you for your review. Many of our guests fly into Reagan and take advantage of our complimentary shuttle service. I hope you did too. It is nice to read that you had an efficient and welcoming check in experience. We are fortunate to be in a location that allows our guests to have fantastic views of Washington DC from many of our rooms. I am glad you got to experience a view room.

Thank you again for your review and for your recommendation. We hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

I appreciate your time -

Dori Familiant
General Manager
703-416-3801
Dori.familiant@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Dr, Arlington, VA 22202-2891
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Arlington
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
Price Range: $124 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
Official Description (provided by the hotel):
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City

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