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All reviews national airport crystal city front desk close to the airport shuttle service free shuttle beds were comfortable the entire staff parking garage downtown dc kirk dca metro cvs pentagon
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Reviewed January 18, 2017 via mobile

I stayed here because I had an early flight and didn't want to pay $50 for parking in DC proper. I was pleasantly surprised. The hotel is nice, the gym is solid, the restaurant/bar is good. It's a very short walk to crystal city, which is a quaint area to hang out. The staff was at exceptionally nice. I would definitely stay here again, probably not if I was in town longer than a couple days, but for 1-4 days, this place is perfect.

Date of stay: January 2017
Trip type: Travelled on business
Thank Mexxooxx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 23, 2017

Dear Mexxooxx,

We appreciate you taking to the time to share your experience at the Holiday Inn National Airport. We are delighted that you enjoyed your stay with us. We are especially happy to hear that the the gym, restaurant, and staff exceeded your expectations. We are also thrilled that you were able to enjoy all the treasures the Crystal City area has to offer.
We definitely look forward to having you here again the next time you plan a visit to the Holiday Inn National.

All the best.
Kieran Sheppard
Front Office Manager

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Reviewed January 12, 2017 via mobile

So first let me say the staff here is so friendly. From the hotel shuttle drivers to the desk manager, Quisha. She is very efficient and while we had issues with our company failing to put our names on the reservation, she went to bat for us on the phone, while she juggled two other check ins all by herself that night.

The lobby and building looks newly refurnished, everything including fixtures, rugs and furniture look brand new. There is a pantry with microwave and items for sale. The room smells remarkably good/fresh and has a keurig machine. When I realized I didn't have my phone charger, a quick call to Quisha and she advised me that behind the in-room phone is a universal charging cord. This was a life saver! They had a charger in the pantry for sale but she advised that my company won't get a discount.

Again room was nice, stay was quiet and clean. Great hotel in the DMV area.

Date of stay: January 2017
Trip type: Travelled on business
Thank bikerchic650
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 17, 2017

Thank you bikerchic650,

We appreciate you taking to the time to share your experience at the Holiday Inn National Airport. We are delighted that you enjoyed your stay here and our staff, including Quisha, created such a memorable stay. I am especially happy to hear that we not only were able accommodate the needs of your reservation, but that you able to enjoy all the wonderful amenities offered in the room that the Holiday Inn has to offer. We definitely look forward to having here again the next time you all plan a visit.

Safe Travels,
Kieran Sheppard
Front Office Manager

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Reviewed January 8, 2017 via mobile

Stayed while in town for a friends christmas party. Nice hotel and was given a nice upgrade. Within walking distance to nice restaurants and Freddie's Bar which was a fun place visit.
Would stay again.

Date of stay: December 2016
Trip type: Travelled as a couple
3  Thank johnrothman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 17, 2017

Dear Johnrothman,

We appreciate you taking to the time to share your 5-star experience at the Holiday Inn; we are delighted that you enjoy your time here and that you received exceptional service. It is a goal of ours to deliver a high level of service and create a memorable stay for each guest, and I am thrilled that we were able to accomplish that during your experience.

We definitely look forward to having here if you are visiting the Crystal City area again.

Safe Travels,
Kieran Sheppard
Front Office Manager

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Reviewed December 22, 2016 via mobile

We enjoyed the hotel. Parking deck was easy to get in and out of. Location was good for walking to the Metro. Rooms were clean. Price was average for D.C. area. Good choice. They shuttle to Regan Airport was a plus.

Date of stay: April 2016
Trip type: Travelled on business
2  Thank Drcalain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 29, 2016

Dear Fellow Travelers,

I'm writing this review for one simple reason: to say thank you to Quisha for making my stay at the Crystal City Holiday Inn what every traveler desires and what we so rarely get - the feeling of being welcomed, of actually being cared about, after however many hours, days or months we've been on the road. I won't bore you with the details, but I've been running around this world of ours since June: from Guam to the Philippines and everywhere in between, between Houston and San Francisco more times than I can remember, and for the last month 10,000 miles up and down the east coast; I just drove from Houston and got to this Holiday Inn this morning.

Quisha met me with the biggest smile I've seen in ages.. From the first minute, she had me relaxed and laughing, sloughing off the miles in a heartbeat. In every aspect of her hospitality, she went out of her way to make me more comfortable and feel at home, including calling every cleaning service in Crystal City in a heroic attempt to meet my (heinous) request of the possibility of same day dry-cleaning. She provided me with a suite of options for local travel, shopping and freshening up for my upcoming meetings, and to top it all off, the coffee was fresh, hot and delicious (I mean fresh-made and generously brewed, how often do we actually get coffee like we make at home)?

So thanks again Quisha, for making my stay at the Holiday Inn as close to home as it can get. My family and I are Gold Elite Members, and I hope someone like you manages every Holiday Inn I stay at - your wonderful hospitality ensures that I and my family will be back next time we need a place to call home on the road.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
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1  Thank jaalbertson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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