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Julia
Boston, Massachusetts
1318
Perfectly serviceable airport hotel with great hospitality
4.0 of 5 bubblesReviewed Feb 10, 2017
We were stranded in DC on our way back from vacation, thanks to a series of cancelled flights due to a blizzard in the Boston area. Thanks to this Holiday Inn, we had a comfortable and productive layover.

This hotel is literally a couple minutes' ride away from DCA. We checked in easily and very quickly around 1am, and slept very comfortably on a cushy bed. Most of the next day was spent working remotely in the room before our late night flight, thanks to an understanding and gracious front desk staff that offered a very late check-out.

Our room had a large, sunny window, as well as a desk, an armchair, and a couch, with plenty of outlets. Perfect setup for working.

There are plenty of dining options (including Italian, McD's, Indian, kebab, Mexican, 24-hour diner, as well as amazing Thai at Urban Thai), as well as a CVS, within walking distance.

The only concern my SO brought up was that the room seemed to have a smoky smell and needed a good airing-out. Otherwise, the room was perfectly clean and comfortable.
Date of stay: February 2017
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Reviewed February 9, 2017 via mobile

Loved that the hotel was affordable and so close to the airport, but it was hard working from my room. Only one outlet to plug my devices into. The chair kept sinking to its lowest position and I was constantly feeling a draft. I wore my jacket while working. For some reason their WiFi would connect me to my systems, so I worked from my hot spot. But, I slept well, so if you're planning to stay out of your room and just use it for sleeping, great. But if you're planning on working out of your room, I'd go elsewhere.

Date of stay: February 2017
Trip type: Travelled on business
Thank Sbueb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded February 15, 2017

Dear Sbueb,

Thank you for giving us your feedback it is very important to us that we continually improve our product and services.
I am disappointed to read your comments regarding your visit to the Holiday Inn National Airport. It is our goal to provide a high level of consistent service to allow our guests to be at their best while traveling. A warm, comfortable and fully functioning room, the ease of the use of the hotel amenities like the Wi-Fi, is a hotel basic and I apologize that we failed to meet this basic expectation.
Once again I truly apologize for this experience and we will definitely be addressing the deficiencies that you experienced.
Safe Travels,
Kieran S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2017

Not a four star hotel, but definitely good for the price (given the DC prices).

The location is on the very southern end of Crystal City, so the walk to the Metro is a little long at 15-20 minutes depending on your brisk-ness. That said, 80% of the walk can be done via the tunnels, so it's not too bad. If the weather is really bad, you could also take their free shuttle to National Airport and catch it from there easily enough.

Service was uniformly friendly, and the lobby was in good shape, as were the elevators and halls.

As far as the room went; the only shortfall was that the tub liner could have used a replacement because of a couple scratches, but otherwise I found the room to be clean, well maintained, and quite comfortable. Definitely a much better stay than my last Holiday Inn experience in the DC area, I would happily stay here again if I have business in Crystal City.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Tuhughes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded February 8, 2017

Tuhughes,
Thank you for taking the time out to provide us with your feedback. We greatly appreciate information from our guests as this is how we continue to improve our guests overall experience with us.

We are pleased that our staff was friendly and attentive to your needs and that you have noticed our recently updated lobby and hallways. We are continually listening to our guests about changes and amenities that they would like to see so that we are able to provide nothing but exceptional customer service.

If you have any further comments or concerns please feel free to contact the hotel directly and we will gladly assist you.
Best,
Eric Riggs
AFOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 20, 2017

this is a good hotel to stay in, i am local and enjoyed the outlets and staff, thanks for kind service you gave. the upper floor is the best view if you can get, i stayed on the 11th floor, large king room with lots of space and refrigerator, couch and chair. good tv channnels.

Room tip: any room on the top floor
Date of stay: January 2017
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank insurancesalesman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 25, 2017

Insurancesalesman,
Thank you for your comments on your recent stay at the Holiday Inn National Airport. Your feedback truly is a gem and motivation to continue the service that you received.

We are all thrilled that the staff, the room and it's many amenities were able to satisfy you.
We will definitely share your feedback with the rest of the team.
Once again thank you for your words, you will be welcomed with open arms here the next time your are planing a stay in the our area.

Until we meet again, safe travels.
Kieran Sheppard
Front Office Manager

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Reviewed January 18, 2017 via mobile

I stayed here because I had an early flight and didn't want to pay $50 for parking in DC proper. I was pleasantly surprised. The hotel is nice, the gym is solid, the restaurant/bar is good. It's a very short walk to crystal city, which is a quaint area to hang out. The staff was at exceptionally nice. I would definitely stay here again, probably not if I was in town longer than a couple days, but for 1-4 days, this place is perfect.

Date of stay: January 2017
Trip type: Travelled on business
Thank Mexxooxx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 23, 2017

Dear Mexxooxx,

We appreciate you taking to the time to share your experience at the Holiday Inn National Airport. We are delighted that you enjoyed your stay with us. We are especially happy to hear that the the gym, restaurant, and staff exceeded your expectations. We are also thrilled that you were able to enjoy all the treasures the Crystal City area has to offer.
We definitely look forward to having you here again the next time you plan a visit to the Holiday Inn National.

All the best.
Kieran Sheppard
Front Office Manager

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Reviewed January 12, 2017 via mobile

So first let me say the staff here is so friendly. From the hotel shuttle drivers to the desk manager, Quisha. She is very efficient and while we had issues with our company failing to put our names on the reservation, she went to bat for us on the phone, while she juggled two other check ins all by herself that night.

The lobby and building looks newly refurnished, everything including fixtures, rugs and furniture look brand new. There is a pantry with microwave and items for sale. The room smells remarkably good/fresh and has a keurig machine. When I realized I didn't have my phone charger, a quick call to Quisha and she advised me that behind the in-room phone is a universal charging cord. This was a life saver! They had a charger in the pantry for sale but she advised that my company won't get a discount.

Again room was nice, stay was quiet and clean. Great hotel in the DMV area.

Date of stay: January 2017
Trip type: Travelled on business
Thank bikerchic650
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 17, 2017

Thank you bikerchic650,

We appreciate you taking to the time to share your experience at the Holiday Inn National Airport. We are delighted that you enjoyed your stay here and our staff, including Quisha, created such a memorable stay. I am especially happy to hear that we not only were able accommodate the needs of your reservation, but that you able to enjoy all the wonderful amenities offered in the room that the Holiday Inn has to offer. We definitely look forward to having here again the next time you all plan a visit.

Safe Travels,
Kieran Sheppard
Front Office Manager

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