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“tired business hotel, luxury pricing”

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RIHGA Royal Hotel Kokura
Reviewed 7 June 2016

First impression of this hotel was pretty promising. It's a tall, impressive looking building very close to Kokura station, and there is an elevated walkway connecting directly to it. The lobby is very grand with lots of polished marble and open space. Unfortunately, it was all downhill after that.

When we went up to our room, our first thought on getting out of the elevator was that the carpeting needed to be replaced, or at least thoroughly shampooed. The room was just as bad, with lots of stains on the carpeting and worn/damaged edges on the furniture and bed base. It was also tiny, only very slightly larger than a business hotel, and hot.

We turned the a/c down to 20C (68F) and went out for dinner. When we returned, it didn't feel any cooler, but we were so tired we took a nap, only to wake up sweating. We knew that we couldn't rest in that heat, so we called the front desk to complain. A young lady, Kinoshita-san, came into our room, and we could tell by the look on her face that she was surprised at how hot it was. Fortunately, she secured the room directly across the hall and helped us move our luggage. Many thanks to Kinoshita-san for being so polite and efficient.

The new room had properly functioning a/c, meaning we could finally get some rest. The next day when we came back from lunch, the message light was on, so we called the front desk, thinking that our friends had left a message. No, the message was from the front desk staff letting us know that we could pay in advance so we could avoid the check out rush the next morning. We thought that was a rather classless move, and for the record, there was a total of one other person checking out when we turned in our keys the next morning.

The Rihga Royal charged 27,000 yen for Friday night, and a whopping 40,000 yen for Saturday night, and that did NOT include breakfast. We had just stayed four nights at the Grand Hyatt in Fukuoka for 28,800 yen per night, and while the Grand Hyatt is not perfect, it's an order of magnitude better than the Rihga. Note that the Rihga also charges 5,000 yen per person for access to the gym and pool. A lot of places in Japan charge for the gym and pool, but I've never seen anything approaching 5,000 yen anywhere else.

Good: location - easy access from Kokura station.

Bad: small, tired business hotel sized rooms at luxury prices, exorbitant gym/pool fees

Hakata is only 17 minutes away by shinkansen, so next time I visit friends in Kokura, I'll just stay in Fukuoka and commute, avoiding the Rihga.

Room Tip: I will avoid this overpriced, tired business hotel in the future
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  • Stayed: May 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank gsn794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 19 of 315 reviews

Reviewed 22 May 2016

The hotel rooms and hotel needs refurbishing. The lobby area is quite good. Rooms and corridors very rundown. Beds unusually bad standard for Asia, pillows not comfortable. Did not eat breakfast at the hotel since it was not included. Opted for in-room dining from nearby convenience store, which was nice. Internet fast enough for working and staff were extremely helpful, professional and kind. Good location, short walking distance to shopping area and restaurants on the other side of the train-station.

Room Tip: I don't know, just stayed in one..
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  • Stayed: May 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2016 via mobile

I went Japan on my language and culture and technical training in Jun-2014. The hotel is one of the most grand I have ever seen. Also one of the thread festival Tana bata was going on which is writing your wish and tying onto one of the branches of the tree.
The hotel people were glad to help you in all types of services you look in for. Japanese people ypu know are very courteous and wilfully extends their help.
We went to romantic place called mojico island from Kokura, city name. It was a wonderful island with a quite and serene atmosphere.
Hope I would have come with my wife.
Surely i would make one day. I will visit again.

Stayed: February 2015, travelled on business
Thank Vikas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2015 via mobile

Near to Jr station , unluckily , sleep in the smoking floor with smoke smell already in the corridor . Ventilator fan not working very well , pillow is too soft for me . Breakfast buffet variety is also not too much . However , the room is still clean . The wall is also papery thin .Choose this hotel if u want to live near Jr station which is connected by the bridge and a Lawson convenient shop within steps . The shops nearby close at 8 pm so limit the time of shopping .

Stayed: November 2015, travelled with friends
Thank michaelchoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2015

This is my third time staying in this hotel, last time was 13 and 4 years ago. The hotel is a full scale international class setup, formal and decent. Right next to JR Kokura station, very easy to access. Also, just next to the JR station, are the food streets.
Breakfast is nice and decent, rooms are large comparing with common japanese city stays. Kokura city is just 15-20 mins walk away.
Although the hotel seems aged, but still well maintained and run, a good choice for the area.

  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank dancruzhongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2015 via mobile

This is my second long stay in this hotel. Room was larger than a normal japan hotel. Vey good size. Location is superb beside the station.
On the second trip, service was lacking ie : no shower cap, cleaning was not complete with rubbish still on table.
I was very surprise!
For those who like whisky, they have a nice whisky bar with good collection and bar tender.
( cellar bar )

Stayed: July 2015, travelled on business
2  Thank Seanlim888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2015

Rooms were nice and clean. View was really great, as we stayed on 25th floor. However all the furniture and bathroom looked really aged, as they are there since hotel opened (no idea when that was, but not recently, that´s for sure). Tattoos are not welcome in hotel sauna, nor in the hotel pool. No possibility to negotiate, just zero tolerance. Breakfast is a choice of western or japanese food, all nicely presented and tasty. Hotel is placed very close to the Kokura train station, so very good connectivity. Bar and restaurant on 29th floor looks really amazing, but is a bit overpriced. Staff is very friendly (as most of japanese people) and are always ready to help out. English knowledge wasn´t an issue - at least not on the reception. Overall rating would be 3+

Room Tip: As high as possible .... 25 floors available
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  • Stayed: June 2015, travelled on business
    • Sleep Quality
    • Rooms
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1  Thank Martin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about RIHGA Royal Hotel Kokura

Address: 2-14-2 Asano, Kokurakita-ku, Kitakyushu 802-0001, Fukuoka Prefecture
Phone Number:
Region: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Kitakyushu > Kokura Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kitakyushu
Price Range: $147 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — RIHGA Royal Hotel Kokura 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Situated in front of JR Kokura Station in Kita-kyushu, this high-rise urban hotel ascends majestically 30 floors or 433ft. from the ground. It welcomes guests with top-quality services and with both convention and community functions. ... more   less 
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Also Known As:
Rihga Royal Kitakyushu

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