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Reviews (1,081)
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All reviewsrooftop poolmission tripbusiness hotelcomfortable place to staygreat hotel for the pricenice modern hotelexcellent infrastructureroom servicerooms are spaciouswell located hotelbreakfast buffetthe hotel staffmini barspeak englishtwo nightsopera housethe river
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Reviewed January 2, 2017

My overall experience in Manaus was better because hotel workers were very attentive and effective when helping me. First a tried to communicate with hotel workers in Spanish and it went fine when i have some time and patience to talk to them in Spanish. Days later, when communicating in English it also went fine as well. Hotel workers were so attentive to my needs ALL THE TIME. Thanks !! i will recommend your hotel to my friends.

Room Tip: Talk to workers on first floor and ask lots questions
  • Stayed: December 2016, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Tefe2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camila F, Gerente de recepção at Intercity Manaus, responded to this reviewResponded January 8, 2017

Hello,
Thanks for your comment. We are happy to know you liked your stay in our hotel.
We will be glad to receive you back again.
You can always count on us to support you.
Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2016 via mobile

the hotel is in a safe place but not central (5 minute taxi) The hotel staff was very kind and speak English
excellent service. Nice breakfast
we also were at dinner at the hotel restaurant but the food was not tasty.
the rooms are large and comfortable
the pool was not so clean

Stayed: December 2016, travelled as a couple
Thank liavsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camila F, Gerente de recepção at Intercity Manaus, responded to this reviewResponded January 2, 2017

Hello,
Thank you for your review.
We would be glad to see you again.
Have a good day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 19, 2016

large apartments, good place to work, average coffe break, but with a regional touch: "tapioca" (\ta-pē-ō-kə\), request one with "Minas" cheese. Wi-fi free, but you need talk at reception to connect more than one device.

  • Stayed: December 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank dflopes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camila F, Gerente de recepção at Intercity Manaus, responded to this reviewResponded December 21, 2016
Google Translation


hola,
Gracias por su comentario.
Esperamos tenerlo con nosotros en otras ocasiones.
Abrazo!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 14, 2016

Standing by my moral principle, I will never stay at any Intercity hotel ever again. The room alone is great. It is very comfortable, spacious, clean with a nice touch of luxury. Breakfast is very decent. Location is okay - not in the Centro but it is not far from it. The lack of proper service, however, killed my entire experience.

The time when I enquired the receptionist on how to get to Manaura Shopping (closest shopping centre to the hotel) by bus, she was clueless on how to get there. I was advised to get taxi or walk there. I do not normally review hotels but I felt I needed to write about this particular experience as it is the worst experience I've had with a hotel so far.

My friend in Manaus was visiting me in the hotel and he was prevented from entering the hotel premises unless he turned in his I.D. I was also required to sign some kind of form that he was a guest. In the same premise, I saw people coming in and out without being asked for I.D. The receptionist blocked the lift as I escorted my friend to my room. Throughout Brazil, Asia and Australia, I never had a problem with guests visiting my room. Staying in the room is completely different from a visit and the receptionists are completely unprofessional in handling this matter. Upon making a complaint in writing, the receptionist disappeared into the backroom.

It is completely unacceptable to discriminate a person with darker skin and I will not stay at any Intercity hotel from here on out. Although it is the doing of one person, other hotel staff simply looked on. Absolutely disgusting service, the receptionist kept on talking to my friend in Portuguese and the only communication received from the receptionist is that he is barred from going further.

  • Stayed: December 2016, travelled solo
    • Value
    • Rooms
    • Service
3  Thank dannysea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2016

Stayed here for 5 nights during a trip to Manaus. Plus are spacious and modern room, breakfast selection (included in price), rooftop pool and english-speaking staff (friendly and helpful). Minor points for the airconditioning (way too small for the room and dripping), and towel service (three days in a row the wrong amount of towels, either too many or none). Would recommend it if you're looking for a good stay.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank AFStatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camila F, Gerente de recepção at Intercity Manaus, responded to this reviewResponded October 18, 2016

Hello,
Thank you for your review.
We would be glad to see you again.
Have a good day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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