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NJGnome
Maplewood, New Jersey

Great food, great location, clean facilities, and very friendly staff.

4.0 of 5 bubblesReviewed Dec 8, 2023
The food was fantastic! The variety, the number of healthy and vegan options, the labels for gluten and dairy allergies, salad and fruit bar, desert bar, and special meals cooked on demand were all wonderful.

The pools and beach areas were well-maintained.

The staff are all very friendly, which also set the culture for the guests. Everyone was friendly. Not everyone speaks English, and if you share a need with someone who doesn't speak English, they may say, "Yes. Yes." and having not understood, actually do nothing. If they do not hand you off to someone who does speak English, do not expect your needs to be met.

For business, the conference rooms were large and the technical support accommodated our needs well. The food and coffee for our breaks was delicious and beautiful. We had one glitch with a power outage.

The entertainment was good fun, especially Friday night.

There was one day when all the room keys in the entire resort were reset. That was challenging.

Coming from the US, traveling as a single female, I was concerned about security. Upon checking the locks to my original room, they were not working correctly, and there was no closing latch on the bathroom window. I was thankfully moved (a couple hours later) to a room with working door locks, and a latch for the window, but it was concerning that those details weren't proactively managed, especially after expressing concern for safety upon check-in.

I would have loved to take my family here when the kids were small.
Date of stay: December 2023
Room Tip: If you need something from the staff, and don't speak Portuguese, be sure to get someone who...
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Cana Brava All Inclusive Resort, Marketing at Cana Brava All Inclusive Resort, responded to this review
Responded Dec 10, 2023
Oi, tudo bem?
Agradecemos o feedback. Sua realização é a nossa regra de ouro! Obrigado por escolher o Cana Brava Resort e esperamos recebê-los novamente em breve!

Com carinho,
Bruna Costa (Departamento de Qualidade)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 24, 2023

It is an excellent resort. I loved. Everything close, the food options very good. I want to take my grandchildren next year that I complete 70 years. I did not like:
1- They say you have wifi in the Chalet. Even calling the reception during 3 days for them to resolve, did not happened. I gave up. But this is not nice.
2- The first afternoon the room maid come at 15:30 PM. I asked to come the next day between 10:00 AM and 1:30PM. After that we need to relax because of the beach and lunch.... I even called the housekeeper and asked for that. It did not help. Happened again 3 days..... So my room was not cleaned 3 days. But even when they cleaned it wasn't very good...
3- Ah.... parece que a enfermaria deles não tem muitas coisas. Precisei de soro caseiro e tivemos que pedir de uma farmácia de fora e a recepção tb n pôde nem levar no quarto....

Room tip: On the left side of the reception. Closer to the restaurant....
Date of stay: February 2023
    • Location
    • Sleep Quality
    • Service
Thank Antonieta S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cana Brava All Inclusive Resort, Marketing at Cana Brava All Inclusive Resort, responded to this reviewResponded June 8, 2023
Google Translation

Olá, tudo bem?
Agradecemos por compartilhar o seu feedback conosco, saiba que a sua opinião é fundamental para que possamos aprimorar nossos serviços e atendimentos cada vez mais. Sintam-se sempre bem-vindos!

Com carinho,
Bruna Costa (Departamento de Qualidade)

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed January 7, 2020

at my arrrival they assigned us a chalet which didn't correspond at all to the chalet master we paid for. We discussed for 3 days and that caused me stress and at the end because they admitted that they gave our chalet by mistake to somebody else we had to move to the Transamerica Hotel in Comandatuba which was 70 km further south.
This was really a lovely beautiful resort but still thinking how terribly hawful they treated us at the Cana Brava and the fact that we had to leave in the tropical heat to a resort 70 km down south on a very damaged road spoiled my vacation!

Room tip: I wasn't given the chalet master I paid for
Date of stay: December 2019
    • Value
    • Location
    • Service
1  Thank pinkdiamondMilano
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CanaBravaResort, Guest Relation at Cana Brava All Inclusive Resort, responded to this reviewResponded January 9, 2020

Hello, we are grateful for your confidence in choosing us as a vacation destination. We regret that you felt our resort did not meet your expectations. As you can see from most evaluations, this type of occurrence is not common, as we are extremely concerned about the well-being, comfort and convenience of our guests. Regarding the category of accommodation in which they were staying, we clarify that, in fact, it is a double master chalet (for two people), the large master chalet is designed for reservations with five people. Still, we understand how important vacations are to recharge or have fun, and in order to better serve them we arranged for them to be moved to a place where they would be most comfortable. Glad you liked the Transamerica Hotel in Comandatuba. We feel any inconvenience occurred during your hosting. Make sure your comments are directed to the responsible sectors. We are still available.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed January 8, 2019

was very pleased with my stay at the All Inclusive Resort Cana Brava. The only snags were regarding the quality and few choices of beers and the low speed and weak signal from the internet. The hotel is located in a nice local. Would certainly recommend!

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
2  Thank Odyssey04266205345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CanaBravaResort, Gerente de relações com clientes at Cana Brava All Inclusive Resort, responded to this reviewResponded January 9, 2019

Hi! Thank you for evaluating us and for your confidence in choosing Cana Brava as your travel destination. It is very gratifying to know that we provide such good hosting and that our services were in line with your expectations. Please be assured that your opinion is very important to our team and your comments will be forwarded to our responsible management team. We hope you can return more often!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed October 23, 2017 via mobile

I have visited Cana Brava hotel in the last week, October 2017.
Is is a nice place and a spectacular weather, but the big big problem are all mosquitoes all over the place. I swear... I woke up 3:00 am just to kill about 12 .. 15 ... Only in my room. Unfortunately, I wouldn't like to go back...

Date of stay: October 2017
Trip type: Travelled with family
3  Thank Patricia K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerente de Rela... P, Gerente de relações com clientes at Cana Brava All Inclusive Resort, responded to this reviewResponded October 25, 2017
Google Translation

Olá!!Patricia!!Agradecemos por ter nos enviado sua opinião. Trabalhamos para excelência em hospedar e tenha certeza que as informações serão úteis para a melhoria contínua de nossos serviços e para que possamos continuar merecendo a preferência dos nossos clientes em relação aos pernilongos o hotel faz sempre pulverização com o fumace como prevenção porem estamos no paraíso tropical em meio a mata atlântica.Foi um prazer tê-la conosco durante estes dias. Esperamos revê-la tão logo seja possível.

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Reviewed August 22, 2017

Very nice Resorts in south Bahia. very nice stay close to a nice beach. good spaces for kids' games and nice pools too. The rooms were ok, big enough and with a good room service. breakfast also was good with lots of tropical fruits

Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank ojopicoimbra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerente de Rela... P, Gerente de relações com clientes at Cana Brava All Inclusive Resort, responded to this reviewResponded August 25, 2017

Dear guest,
Thank you for choosing Cana Brava All Inclusive Resort during your visit to Ilhéus-BA and for sharing your views about our facilities in Trip Advisor. Your opinion is very important for us and collaborates with our process of continuous development.
We look forward to receiving you again in your next visit to the city.
Best Regards,

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