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“read the small print”

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Pousada do Boqueirao
Ranked #3 of 152 Salvador B&B and Inns
Certificate of Excellence
london
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“read the small print”
Reviewed 21 August 2011

Tthis Pousada was nice enough, we staid for a couple of days and were due to stay for one night again before our flight home. A word of warning, although we cancelled the reservation 3 days before they went ahead and charged us full price for the room using our credit card details that they had stored. Be careful not to give them your card details online as they will use them to charge your card without your approval should you need to change or cancel your reservatio.. I found this most unprofessional and I suspect is due to the fact that it is not actually doing very well and is tyring to hawl in as much money as possible, at the expense of good service.
When we staid before the room was OK, the view is of the industrial harbour and the army base.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank lottiepoulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boqueirao, Manager at Pousada do Boqueirao, responded to this review, 30 August 2011
The allegation that we process guests’ credit cards without undue authorization is incorrect and unjust. All credit cards transactions are processed upon signed authorization from our clients.

The reservation in question was made by another guest, sharing the room with the complainant. The reservation was confirmed, and upon written signed authorization, dated July 08, 2011 from the accompanying guest authorizing my hotel to process the credit card to value of 01 full daily rate, we subsequently processed the credit card.

All reservations are subject to our clearly stated cancellation policy, where any cancellation made after expired deadlines will be subject to penalties. Our cancellation policy is clearly stated on our reservation form, in large print and highlighted in bold letters, immediately above the space on our reservation form where clients sign and authorize payment.

The aforementioned signed document was sent to our office by return on the same dat
e July 08, 2011 in JEPD format, (a document format that does not allow any alterations). We retain this document in our files, as well all other relevant documentation relating to the reservation in question, along with the cancellation received 2 days before arrival date, (and not 3 days), when the deadline for cancellation had expired, and subsequently, as per clearly stated cancellation conditions, the penalty was justifiably charged due to the late cancellation.

In closing we feel it pertinent to mention that any unauthorized use of credit cards are reimbursed by the credit card company involved.

Nino Cabrini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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200 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
canada
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 July 2011

Pousada Boqueirao is a wonderfully warm and charming colonial B&B with a gallery like feel, just up a small hill in magical Pelourinho. The location is perfect for walking and discovering the sites, restaurants and shops, although I do not recommend walking at night on ones own. The breakfasts were a master creation of delicious indulgence to awaken your taste buds... I am still salivating! a must stay while in Salvador!

  • Stayed February 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank wonderfulworld5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 May 2011

I have probably stayed here 10 times both for business and pleasure. I've stayed in most of the rooms and keep coming back, preferring it to more convenient business hotels (Pestana, Othon). The view is unique, the breakfast too, rooms comfortable, not luxurious but overall a fabulous place to rest, escape from the bustle of the city and wake up to a delicious breakfast and spectacular views.

Stayed March 2011, travelled on business
Helpful?
1 Thank ABCDaydream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naxxar, Malta
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 March 2011

This is an excellent hostel, which might give you a bad impression from the outside (at least that's what I thought at first). As soon as you enter, a huge area awaits you, plus the staff are so well trained (bet due to the owners being Italian!) Restaurant / Lounge area is situated port / sea view. Quiet neighborhood, in Pelourinho area, within walking distance to bars & restaurants.

Food is superb!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorianne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baden, Switzerland
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 October 2010

The Pousada is located 20min walk from the old town center Pelhourino. Pelhhourino is a tourist area, but quite clean and great for sighseeing. As long we walked on the main streets in Pelhourino, we felt safe, even during the night.
Staff at reception speaks basic english. The breakfast is perfect. Order a room with sea view then you get a nice view to the harbour. The rooms ihave colonial style design. I believe there is no better Pousada near Pelhourino.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hirsch72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2010

We loooooved Pousada do Boqueirao. After trekking around in Lencois and a long bus ride to Salvador, Pousada Boqueirao was an oasis of elegance and charm. We stayed in the big colonial room—it was huge! Very nice wood furniture, view of the street, big bed, indoor hammock ... it had a shared bathroom down the hall, but the bathroom was very nice, large, and clean and I didn't ever see another guest or have to wait. The owner and staff were very helpful, it felt secure from the street with a buzz-in front door. For breakfast there was a huge spread and we dined on the outdoor patio overlooking the city and bay. Gorgeous.

Stayed August 2010, travelled as a couple
Helpful?
Thank mscaching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 January 2010

Beautifully decorated, indiviually designed rooms, a relaxed and friendly atmosphere and the best breakfast we had during our holiday.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank henrikschultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pousada do Boqueirao

Property: Pousada do Boqueirao
Address: Rua Direita de Santo Antonio 48, Salvador, State of Bahia 40301-280, Brazil
Region: Brazil > State of Bahia > Salvador
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #3 of 152 B&Bs / Inns in Salvador
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pousada do Boqueirao 3*
Number of rooms: 10
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Also Known As:
Pousada Do Boqueirao Hotel Salvador
Pousada Do Boqueirao Salvador, Bahia, Brazil

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