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Traveller rating
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19
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All reviews front desk room was clean fresh baked cookies mall whirlpool
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2 - 7 of 633 reviews
Reviewed December 5, 2020

When I stayed for one night on November 26th (Thanksgiving) of 2020, they falsely charged me an additional fee of $226 to the rightful $102, and after some communication run around, they are now refusing to refund the $226.00. It may also be noteworthy that my bank BMO Harris has investigated and documented this case.

Room tip: Don't stay here.
Date of stay: November 2020
    • Value
    • Rooms
    • Service
Thank jward2039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corporate Customer Care Corporate Customer Care, Owner at Country Inn & Suites by Radisson, Appleton, WI, responded to this reviewResponded December 9, 2020

Thank you for sharing your review. It saddens us to hear that your stay was anything less than satisfying due to the charged and the service that you received from the staff at that time. Certainly, this is not the kind of experience we would like our valued guest to have and we apologize for any inconvenience this may have caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2020

It is ever so rare to encounter such high levels of
OVER THE TOP Customer Service! You have a Goldmine in your General Manager Laura Dietz, and your Assistant General Manager Jennifer Streubel! One just does not encounter such outstanding service very often and I thank them for this and am ever so grateful! Sincerely,
R. Wheeler

Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
Thank rberv2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 28, 2020

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed August 7, 2020

Date of stay: July 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed July 12, 2020

Date of stay: July 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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