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All reviews staff was very friendly and helpful excellent location shopping mall easy access nice view business hotel nice hotel options balcony amenities accommodations capital minibar taxi airport city
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Reviewed May 22, 2017

The air conditioned equipment was broken missing an important part that do air direction. I had two options: turn off the equipment or sleep with the air direct in the bed.
The price is very high to find this kind of situation.
The carpet in the room was very old and dirty.
Maybe they have better rooms.

  • Stayed: May 2017, travelled on business
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Review collected in partnership with Accorhotels.com
1  Thank ricardolomonacoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded May 24, 2017

Dear Guest,
Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally regarding the room, and in the meantime, I hope we can welcome you back to Grand Mercure Brasilia very soon.
Yours sincerely,
Pierrot Semaan
Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2017

+ Excellent Location.
+ Fairly New Hotel, new furniture and amenities.
+ Excellent Rooms
+ Excellent Staff.
+ Clean hotel, nice upstairs pool, but not a lot of space for sunbathing.

- Expensive Minibar Items
- Expensive food.

  • Stayed: May 2017, travelled solo
    • Value
    • Location
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    • Service
Review collected in partnership with Accorhotels.com
Thank gmantov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded May 12, 2017

Dear Traveler,
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home!
This is really one of the things that we try to maintain at the Grand Mercure Brasilia hotel.
We are always pleased to be your second home when you're in Brasilia.
Thank you and take care!
Pierrot Semaan
Gerente Operacional / Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 26, 2017

The hotel is located near a shopping mall and has easy access to the governamental offices. Rooms are spacious and well equiped. Service was very friendly and courteous. I have stayed here before for business and this time returned with the family.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank 969renatol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded April 27, 2017

Dear Guest,
Thank you for staying with us again!
We appreciate your loyalty and your continued trust in our hotel and our staff.
Rest assured that we will do everything it takes to make us deserving of your loyalty. Please feel free to call us if there's anything we can help you with for your next trip.
Thank you and take care!
Pierrot Semaan
Gerente Operacional / Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2017 via mobile

In Brasília, definitely best cost/benefit business hotel. I come for both business and family vacation to this hotel. Silent, comfortable bed, new and nice design rooms. Hotel is next to Shopping Brasília mall and Etna store, beside the location which near everything. 15km from airport, about 20 to 30 min. by taxi.

Stayed: April 2017, travelled on business
Thank Isaac B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded April 14, 2017

Dear Traveler,

Thank you for making Grand Mercure hotel your second home when you're in Brasilia,

We really appreciate your loyalty and trust; and we are always ready to help you with anything. Thank you and take care!

Pierrot Semaan
Gerente Operacional / Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 9, 2017

That's the second time I stay at this hotel. Excelente food. The staff try to do the best they can. And my favorite rooms are the highest ones because they are renovated. There are some rooms with carpets and I can't book them because I'm alergic to dust !

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ezequieldantas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded April 10, 2017

Dear Guest,
Thank you for staying with us again!
We appreciate your loyalty and your continued trust in our hotel and our staff.
Rest assured that we will do everything it takes to make us deserving of your loyalty. Please feel free to call us if there's anything we can help you with for your next trip.
Thank you and take care!
Pierrot Semaan
Gerente Operacional / Operations Manager
Grand Mercure Brasília

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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